Luke Matheson Posted May 18, 2021 Share Posted May 18, 2021 So I bought the h115i elite capellix a few days ago. It works fine, but the only issue is, I can't seem to find it in the iCUE software. I believe this may be because of the usb connection, since both the headers on my MB were tested to work fine, but I can't seem to find it connected anywhere! No sound when I plug/unplug it like I would expect to hear, and no luck finding anything in device manager. I have tried reinstalling, doing a clean wipe of iCUE, along with updating every driver I could, and even my tears didn't wipe away the horror that is the rainbow colors laughing in my simplistic white themed build. :( Any help would be appreciated, I almost want to just unplug the RGB and leave it like that. My only idea as to what it could be is that the usb that is connected to the Commander Pro Core that came with it is broken. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted May 18, 2021 Corsair Employee Share Posted May 18, 2021 We would recommend that you contact our support team by opening a ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
Luke Matheson Posted May 18, 2021 Author Share Posted May 18, 2021 I have, still waiting on response though. Just wanted to know if anyone else knows why or was able to get around this too. Link to comment Share on other sites More sharing options...
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