mrkplmr Posted May 12, 2020 Share Posted May 12, 2020 Hi forum goers, I just purchased a Corsair I165 and set it up out of the box, ran Windows Update until complete, and am having some licensing issues. Windows 10 Pro won't activate and Corsair Diagnostics is throwing a "This version of PC-Doctor is not licensed to run on this system." license failure message. Has anyone encountered this before and know how to address it? Thanks! Link to comment Share on other sites More sharing options...
Queeg Posted May 12, 2020 Share Posted May 12, 2020 This won't address it directly, but if it were me and I didn't want to wait days for an answer from Corsair, I'd do a reinstallation of Windows. Instructions here: https://help.corsair.com/hc/en-us/articles/360035770072-Reset-your-Corsair-One-PC After you reinstall Windows, go to the drivers page and download the Live Update app. It will find and load all your drivers in one go. Then download the Diagnostics app. Now you're back at the point of a new machine out of the box. Link to comment Share on other sites More sharing options...
mrkplmr Posted May 12, 2020 Author Share Posted May 12, 2020 Thanks for the recommendation, but the machine is literally just out of the box already. Support is recommending I buy a license from Microsoft and they'll reimburse me... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Caliente Posted May 12, 2020 Corsair Employee Share Posted May 12, 2020 Hey mrkplmr, Did you already reach out to our support team? You may be able to ask them to provide you a new Windows Key instead. Link to comment Share on other sites More sharing options...
mrkplmr Posted May 13, 2020 Author Share Posted May 13, 2020 Hi Caliente, I did, they're working on getting me a Windows 10 Professional key right now. Thanks! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Caliente Posted May 14, 2020 Corsair Employee Share Posted May 14, 2020 Hi Caliente, I did, they're working on getting me a Windows 10 Professional key right now. Thanks! Great! Good to hear! Link to comment Share on other sites More sharing options...
mrkplmr Posted May 14, 2020 Author Share Posted May 14, 2020 Great! Good to hear! Well, I was given a Windows 10 Pro key, which worked great. However, Corsair Diagnostics still shows as unlicensed, and the only options I've been given is an RMA of the complete system... Any one else get that program to work after having this issue? Link to comment Share on other sites More sharing options...
Bishop_Macro Posted May 24, 2020 Share Posted May 24, 2020 I also have a corsair one, reset my windows (after a view years) and it seemed to update the Corsair Diagnostics from the old to a newer version. First it showed me the same message that you received, ... now it also on top of it tells me that the "common.dll" is missing. Overall, ... i am just = :confused: Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Caliente Posted May 27, 2020 Corsair Employee Share Posted May 27, 2020 I also have a corsair one, reset my windows (after a view years) and it seemed to update the Corsair Diagnostics from the old to a newer version. First it showed me the same message that you received, ... now it also on top of it tells me that the "common.dll" is missing. Overall, ... i am just = :confused: Which Corsair One do you own? When you reinstalled Windows did you do it through the recovery partition on the unit itself? If you already submitted a ticket would you mind sending it sending it to me via PM? Link to comment Share on other sites More sharing options...
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