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Corsair Caliente

Corsair Employees
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Everything posted by Corsair Caliente

  1. Hey Mistacool, Something might be up with iCUE 4. Have you tried installing the latest version of iCUE 3 instead?
  2. Oh jeez I'm sorry to hear that. Did you do a full swap between the Lighting Node Cores and fans?
  3. Hey Snapegirl1974, Did you connect the cables to the ports coming off the motherboard or did you connect them directly to your GPU? The ports on the motherboard are disabled by default and won't give you any display. If you are connecting to the GPU can you check if the GPU is turning on when you boot up the system? Have you tried re-seating the GPU as well?
  4. As far as expansion goes you're able to swap/upgrade M.2 SSD, 2.5" HDD/SSD, and memory at your own discretion. We have a video on how to open up the system to gain access to your storage drive. You can also follow this to change out your RAM. Unfortunately we don't have a video for how to swap out your M.2 as they may sometimes be installed on the back of the motherboard. We do however have a written guide for that. If you do swap out or upgrade any of the above parts, we recommend holding on to them as they will be required if you ever need to send in your machine for RMA / Repair. You should also remove any new parts when sending your PC back to us to prevent any possibility of loss or damage. We heavily advise against swapping out the CPU, motherboard and/or GPU. Doing so would void your warranty. Hope this answers your questions!
  5. Hey nsaine, Which SKU do you have? You can find this info on your box.
  6. Mainly CPU. The Workstation Grade systems are the only ones currently that come with the AMD RYZEN 9 5950X and or INTEL CORE I9-10940X.
  7. Glad going to iCUE 3 fixed it. What version of iCUE 4 were you running initially? What version of Windows were you on as well?
  8. CPUs would be a lot harder to replace. Generally speaking, if a certain CPU is no longer available it would require a whole new SKU altogether. For components such as SSDs, PSUs, motherboards, GPU, etc. it's a lot easier to replace those components with alternative options and maintain the similar if not the same performance. We'd never deviate from what's listed on the Tech Specs as again, that'd require another SKU. I do see what you're saying and your concern is valid. If in the future we can secure components for our systems that stay static throughout that product's lifespan then we may be able to provide more information.
  9. Thanks for the reply thus far. We're looking into the adverse effects that recent Windows updates is having with iCUE fan controls. Hopefully we can resolve this without requiring an RMA. EDIT** a word.
  10. There's a USB connector going from the CPU Pump to your internal USB 2.0 Header on your motherboard. This essentially is how your i164 interacts with iCUE. There's a chance that that connector may not be seated properly or may need to be reseated. It should be in this spot in the picture:
  11. I haven't done it personally. Be careful though as this configuration can potentially lead to thermal issues. It may be a struggle, too since there's no kit over 3200 listed on MSI's QVL.
  12. We're not at liberty to specify unfortunately. The main reason is that this component may be subject to change based on availability from our partners. Only thing we can guarantee is that it's a PCIe v4.0 M.2 SSD.
  13. Thanks for the reply. We'll try to recreate this issue and see if we can figure out the root cause of it. You said that the Extreme fan Profile is the only one that functions properly in iCUE. Is this still the case? Have you also tried installing the latest version of iCUE 3 instead of 4? If so, did it make any difference?
  14. The fan has a pre-determined hardware fan curve that operates when iCUE isn't running. Have you been able to see if the fan spins while iCUE is either not running or completely uninstalled? I want to see if this is somehow affecting the cooler at a hardware level.
  15. Hey iamanewby, Sorry for keeping you waiting so long. I checked with support and it looks like they're trying to reserve you a replacement AIO. This look like it should be rolling along now. Once it ships out you'll get a tracking#.
  16. Hey Guys, What versions of iCUE are you guys running? If you were to temporarily exit / uninstall iCUE, does the fan appear to operate on their hardware-determined fan curve?
  17. Hey Vett93, First off, thank you for your interest in our prebuilt systems! The Corsair One is a proprietary ITX system and uses an ITX motherboard and SFX PSU. The chassis is a unique to the Corsair One to maintain a small and compact form factor. Your upgrade options are limited to your RAM and SSD. The Vengeance PCs are typically m-ATX to Mid tower cases. They're built like standard PCs using mostly retail parts from both Corsair and our partners. It is generally easier to upgrade. Noise level may vary. The only fans on the Corsair One is the top exhaust fan, VRAM fan and PSU fan. It can get loud when all fans are running but it's still comparable to regular sized systems such as the Vengeance PC. You can probably get better noise performance out of the Vengeance PCs if you lower the fan curve. There's more leeway for lower fan curves in bigger sized systems since heat is a bit less of an issue. Hope this answers your questions!
  18. I see. Can I also get a screenshot of the Lighting Channel 1 menu in case there was something we missed? If problem persists we can probably send you a new Lighting Node Core since that sounds like it may be the issue.
  19. Hey Dino, This PSU is most likely part of our new line of CS series. It should be comparable to the RM750.
  20. That's alarming. Were you still using the NVMe drive in the system? Did you have the same BSOD? After booting into BIOs were you able to detect both drives?
  21. Upon closer inspection I realized that you're on the Lighting Setup portion. This section of iCUE is to organize and set up your fans. The single LEDs are there to help you recognize which fan is which. In order to change your LEDs, you need to go into Lighting Channel 1. There should be more options for you to choose from in that menu. Let me know if you've already tried that.
  22. Try testing each fan alone on the first port of the Lighting Node Core and see if you can control that fan when they're connected by themselves. If an LED is defective then it may cause subsequent LEDs to fail or act out as the software sees the LEDs linearly.
  23. If you'd like to change out the SSD yourself you can use the following instructions: Open Up CORSAIR ONE by pressing release button on rear of system and lifting the top fan assembly. Disconnect top fan. Remove screws securing side panel to video card side of system. (Side panel has radiator for video card cooling system connected to it, take care to just move this out of the way while you're working on it). Remove video card (this'll involve a number of screws, take note of size and location as you work around the graphics card). Be careful of any cables connected to the GPU cooler. Gently remove graphics card (unplug power/PCIe riser cables). Remove stock M.2 SSD (make sure you backed up your data), keep it safe in case you need to replace the stock SSD for whatever reason. Install new M.2 SSD (note that if it's brand new, you'll need to install Windows 10 and drivers) Reinstall graphics card. Close side panel and secure to chassis. Reconnect and install fan assembly to top of chassis.
  24. There should be a WiFi/BT card installed on your 5180. Check the PCIe lanes below the GPU. For Bluetooth to be enabled, the WiFi/BT card must also be connected to your onboard USB 2.0 header as well.
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