moleniumforce Posted November 1, 2018 Share Posted November 1, 2018 (edited) Hello All, I have the Void Pro Wireless and have only had it for a couple of weeks. Just this week I found that it will randomly say Mic On, or Mic Off when the microphone is in the off position. Sometimes it will do it up to 3 times a second. I never know when it will happen either as it is random. I did turn off the voice prompts, so it just beeps instead. I have uninstalled the drivers and re-installed them, along with verifying that i have the latest iCUE software which I just ran a repair on today. I have also tried different USB ports. Does anyone have any ideas on how to resolve this? Edited November 1, 2018 by moleniumforce Forgot some information. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mint Posted November 2, 2018 Corsair Employees Share Posted November 2, 2018 Hi moleniumforce, sounds like the headset is registering the mic lowering. See if a reset helps (hold mute for 20 seconds so the headset resets) or it could be a physical issue with the mic boom. Link to comment Share on other sites More sharing options...
bobytt Posted December 17, 2018 Share Posted December 17, 2018 I have exactly the same issues. Reset didnt help. Link to comment Share on other sites More sharing options...
bobytt Posted December 17, 2018 Share Posted December 17, 2018 moved the usb dongle to different USB ports. Still having this issue, is extremely annoying. Link to comment Share on other sites More sharing options...
Blood2010 Posted March 28, 2019 Share Posted March 28, 2019 Hi, I have the same Random Mute problem. Annoying when on Skype calls. I also have what sounds like a Pairing alert, however the dongle is about 24" away from the headset. Its interesting to note others are having problems with the headset. and yes, I have moved the Dongle around to its current location but same results. No updates/Solutions yet? Link to comment Share on other sites More sharing options...
trixtur Posted August 7, 2019 Share Posted August 7, 2019 I am experiencing this same issue. I'm considering returning my headphones because I have not had them very long. Link to comment Share on other sites More sharing options...
tve784 Posted August 9, 2019 Share Posted August 9, 2019 I'm having the same issue with one small difference if i move the mic down nothing happens. Mic doesn't turn on at all. Link to comment Share on other sites More sharing options...
ralphross Posted November 13, 2019 Share Posted November 13, 2019 Had new headset and mic was always off. I moved the mic to the vertical position (off) and pushed it back to it hit a detent where the mic was locked in the mute position. When I moved it back for the first time it now came unmuted. Don't know if that will work for every mute problem but it seems to have been a permanent fix. Link to comment Share on other sites More sharing options...
apieface Posted December 14, 2019 Share Posted December 14, 2019 (edited) I now have '2' Corsair Void Pro Wireless Headsets. The mic randomly goes off and on; "Mic Off..... Mic Off, Mic off.....Mic off Mic off Mic off..." *Often video (VLC, Streaming, etc.) will freeze and not play until I switch back to external speakers. Fully Charged battery Tried different USB Ports Updated Drivers and Software. Boom Mic always in off position. etc etc Windows 7 MB: ASUS Sabertooth CPU: FX 8350 4ghz 8 core GPU: nvidia 1080ti Edited December 14, 2019 by apieface Link to comment Share on other sites More sharing options...
Errytime Posted March 4, 2020 Share Posted March 4, 2020 Any fix to this. Mine keeps doing this too. Very annoying. Link to comment Share on other sites More sharing options...
The_Sin Posted March 5, 2020 Share Posted March 5, 2020 Having the exact same issue here. Still no fix? Link to comment Share on other sites More sharing options...
NotoriousKLM Posted April 11, 2020 Share Posted April 11, 2020 Alright everyone, I fixed my headset after having the same issue out of the box. I went to services and found the "Corsair Gaming Audio Configuration" service and restarted it. Then I flipped my mic up and down a few times and it is definitely working now! I hope this helps everyone! Link to comment Share on other sites More sharing options...
Helraiser Posted June 18, 2020 Share Posted June 18, 2020 If you be are having this mic off mic off issue I fixed mine by just moving USB transmitter to front of case. Something about being on back of case seems to cause this issue at least in my experience Link to comment Share on other sites More sharing options...
DVA12724 Posted July 28, 2020 Share Posted July 28, 2020 Week old headset been doing the “mic off” thing on me at random. Dongle is already on the front of the case which is about arms length away from where I sit. I’ll look at the audio configuration thing mentioned above. Also noticed that when it says “mic off” it will be distorted audio and RGB rainbow stops changing colors. RGB comes back on a second or 2 later, but “mic off” will keep going. Moving the mic down will say “mic on” and it does pick up sounds. I use my headset with flight simulators where I have air traffic control coming thru the headset. I don’t always need the mic, but I always need to hear. Can’t hear what ATC is saying if all I’m hearing is “mic off” and distorted audio. ICue shows it’s latest version and headset is latest firmware (v0.02) seems a bit low for firmware tho but insists it the latest. I’ve got a week left to return the headset where I bought it and get a completely different brand if I can’t find a solution. I like the headset but that “mic off” is just too much and defeats why I bought it in the first place. Can’t call Corsair because call center is closed due to covid. Link to comment Share on other sites More sharing options...
MartMayhem Posted July 30, 2020 Share Posted July 30, 2020 (edited) Steelseries Arctis This update really ****ed up my headset (Void Pro WIRED) No more voice for mic on / off, even when it's toggled ON My Mic wasn't picking up sound. I had no audio sound (managed to fix this) My mute button was stuck, no matter if I held it in, or tapped it, the headset wouldn't come off of mute I just uninstalled iCUE. It's ****ing trash. I'm literally listing this HS on ebay for sale and getting the Arctis. Edited July 30, 2020 by MartMayhem Link to comment Share on other sites More sharing options...
SweatyLambChops Posted October 15, 2020 Share Posted October 15, 2020 This is ridiculous that Corsair has yet to send some kind of software update or refund for those using these headphones. I have owned them now for a couple months and sometimes it never says it and sometimes it repeats every 5 seconds. Its VERY annoying when it happens and I'm just disappointed in Corsair for being so terrible at handling this issue. Please fix this issue or refund us our money. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Nick Posted October 15, 2020 Corsair Employees Share Posted October 15, 2020 Quick update, we just released a new version of iCUE earlier this week which should help resolve this issue. Link for everyone if you want to download the installer rather than update through the software: https://downloads.corsair.com/Files/CUE/iCUESetup_3.34.161_release.msi Let me know if you guys still see the same behavior after updating. Link to comment Share on other sites More sharing options...
DayWalker3128 Posted November 22, 2020 Share Posted November 22, 2020 Quick update, we just released a new version of iCUE earlier this week which should help resolve this issue. Link for everyone if you want to download the installer rather than update through the software: https://downloads.corsair.com/Files/CUE/iCUESetup_3.34.161_release.msi Let me know if you guys still see the same behavior after updating. Just updated via your link two days ago, and the problem has not only gotten more frequent, but it has added another voice prompt or set of beeps to indicate if the mic feedback is on or off. This is getting ridiculous. I am seriously considering cutting my losses and just forking out more $ for a new headset from a different brand. Link to comment Share on other sites More sharing options...
Strive Posted December 1, 2020 Share Posted December 1, 2020 just got mine today i went into ICUE settings and disabled Voice prompts and it worked Link to comment Share on other sites More sharing options...
acme Posted December 14, 2020 Share Posted December 14, 2020 Hello. I have 3.36.125 version and firmware v 0.02 on my void elite wireless. From the moment I bought them (couple of months now), I have this issue. Since I see there is no activity in this forum I guess there is a solution. Can anybody please share it? Thank you. Link to comment Share on other sites More sharing options...
dreamtale Posted December 21, 2020 Share Posted December 21, 2020 still same problem. did everything but still. updated icue with updated firmware. but still this problem annoying me. I have 2 same void pro wireless headsets, and first one suddenly doesnt work at all after 1 year use, and now second one goes crazy after 2 months use. WTF is going on you corsair? my $15 headset which I bought 10 years ago still works well. shame on you. I will never buy this **** again. Link to comment Share on other sites More sharing options...
ekuzio Posted January 3, 2021 Share Posted January 3, 2021 Super late response but hopefully this helps someone in the future. Basically all you need to do is go into your ICUE software, click your sound device (headset) and then in the top right click the "settings" and Un-check the "Enable Voice Prompts" option. After that your mic should no longer say "Mic on/Mic off" when being plugged in or out. Hope this helps! Link to comment Share on other sites More sharing options...
zelendel Posted January 4, 2021 Share Posted January 4, 2021 Ok this is getting out of hand. It has not started doing it for 3 minutes at a time and soo loud I had to toss them across the room and they left ringing in my ears. Cant say this is leaving me with a great outlook on their audio hardware. The software is already buggy. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Albert Posted January 8, 2021 Corsair Employees Share Posted January 8, 2021 Ok this is getting out of hand. It has not started doing it for 3 minutes at a time and soo loud I had to toss them across the room and they left ringing in my ears. Cant say this is leaving me with a great outlook on their audio hardware. The software is already buggy. Hi zelendel, I apologize about your experience - have you already tried updating the iCUE software/headset firmware? Disabling voice prompts also seems to help some users. In the meantime, please open a ticket at https://help.corsair.com. Link to comment Share on other sites More sharing options...
Vitro Posted January 12, 2021 Share Posted January 12, 2021 Even after disabling the voice prompts, the sound will still cut out every time the headset thinks the mic turns off, have found no fix to this and is the second problem I've had with this headset! Link to comment Share on other sites More sharing options...
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