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Corsair Mint

Corsair Employees
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Everything posted by Corsair Mint

  1. Hi everyone, We’ve been listening to everyone’s feedback and in the latest version of iCUE we have reimplemented support for some of our coolers. The following coolers should be detected again in iCUE version 4.15.153: H100i V2 H100i GTX H80i V2 H80i GT H115i H110i GTX We’ll continue to collect further feedback from everybody so that we can continue to improve iCUE and your experience. Thank you!
  2. Hi everyone, We’ve been listening to everyone’s feedback and in the latest version of iCUE we have reimplemented for support some of our coolers. The following coolers should be detected again in iCUE version 4.15.153: H100i V2 H100i GTX H80i V2 H80i GT H115i H110i GTX We’ll continue to collect further feedback from everybody so that we can continue to improve iCUE and your experience. Thank you!
  3. Release Notes for iCUE v4.15.153 are now available: CORSAIR iCUE Software Release Notes v4.15.pdf
  4. Hey there, Dirtytape, Sorry to hear that you're getting low volume on your mic, most have reported the mic as being very clear and easy to understand. If you've already updated your FW for both the dongle and the headset, we'd recommend reaching out to our support team so they can try troubleshooting a little further with you: https://help.corsair.com/hc/en-us/requests/new
  5. Hi Kaedekurosawa, we're really sorry to hear about your situation. If you haven't reached out to our support team yet, please submit a ticket and PM me your ticket number so I can ask for extra eyes on it for you! support.corsair.com
  6. Please don't discourage each other from discussion, we appreciate all manners of insight from our customers, so thank you both.
  7. Sorry to hear this, guys. If you've already got a support ticket going about this, please PM me your ticket numbers and I can ask for extra eyes on them.
  8. Sorry about that! I'll let our webstore team know so they can look into it and try to clear it up.
  9. Hi @brandonm, can you PM me your ticket number with support? I'd like to ask for extra eyes on your case to see what could be the issue with the BSoD.
  10. @GhostronSorry to hear that a 2nd kit was affected, please reach out to our support team again and we'd be more than happy to help you with this. If you can, please PM me your ticket number and I can ask for extra eyes on it.
  11. Hey Carlton2001, I'm sorry to hear that your Harpoon Wireless stopped working. If you still have the mouse, please feel free to reach out to our Support team and we'll be happy to help you out. https://help.corsair.com/hc/en-us/requests/new
  12. Hey there, Lordhippos, I'm sorry to hear about the change in amount. Have you notified in the ticket yet? If you haven't gotten a response, can you PM me your ticket number and I can ask for extra eyes on it.
  13. I'm sorry that it was causing so many issues once you updated. Like Nick mentioned, we're passing along all the feedback so our development can continue working it make improvements. In your case, were you able to make a backup of your profile before having updated?
  14. Hi Yodle, the Void Pro should still be supported in iCUE 4 for sure, I've used one personally just recently with it. Could you reach out to our support team so they help you directly? https://help.corsair.com/hc/en-us/requests/new Hey there Astral85, could you reach out to our support team and also provide your iCUE logs? We'd like to check if there's any conflicts going on and can continue to help you further with the Dark Core Pro as well. https://help.corsair.com/hc/en-us/requests/new
  15. Hi Dominator01, There have been some changes to the list of supported devices, which can be viewed on the first post of this thread . You can resolve this by rolling back to the previous version. Hey there Rickje159, sorry, we don't have further details yet. They are still looking into it and we'll be sure to let you know once the update is available. Hey there R1031, can you PM me your ticket number, I can ask for extra eyes on it.
  16. Hey there, liftedplane, have you had a chance to reach out to our support team about the crashing? They would like to view your iCUE logs and try to see what could be causing the issue. https://help.corsair.com/hc/en-us/requests/new Hey WarriorMan256, was there specific products that you were having issues with iCUE 4? I've mentioned it, but do reach out to our support team so we can look into the issue further. https://help.corsair.com/hc/en-us/requests/new
  17. Hey haabe, With all the varying layouts, I could see why it uses the full keyboard layout as more encompassing so that it can cover all the keys. But, I also understand what you mean when the discrepancy between the keyboards is very obvious, I'll pass this along, thanks!
  18. Thanks for trying that, sorry that it isn't working, this should be the correct way to set what you were trying. Could you reach out to our support team so they can look further? https://help.corsair.com/hc/en-us/requests/new Sorry to hear about this, I'll pass this along to see if it's something that's still appearing for us.
  19. Hey there superdm83, you can actually click on the mini mouse next to the buttons in the Remap: Mouse section to choose Middle Click.
  20. Hey JSam1982, sorry to hear about the stuck mute. After you update to iCUE 4, can you try holding down the mute button, it should perform a soft reset of the headset and help to get mute functioning again. If it's not, please feel free to reach out to our support team, we'd be happy to look further into the stuck mute issue with you. https://help.corsair.com/hc/en-us/requests/new
  21. Hey Shupershuff, really sorry to hear that it's happening for your kit as well, could you reach out to our Support team about it? They'll be happy to help you out. https://help.corsair.com/hc/en-us/requests/new
  22. Hey there, did you notice if the muting didn't work while you were in a specific program or was it happening just in general? Hmm, have you tried moving the wireless receiver to a different USB port, possibly switching locations (front vs back) of your system? Wondering it's getting wireless interference or port power that could be causing audio/signal degradation over time.
  23. Did you let Support know that you had already updated to iCUE 4 when this happened? Let them know so they can help further troubleshoot with you knowing that you had already moved to iCUE 4 and that you weren't still on iCUE 3, they'll be happy to continue helping you so that this can get sorted out.
  24. This should not have made it through our process, we've notified support to also look further into this. Thank you for working our Escalations Manager directly during this process.
  25. Hey kalmiya, The memory is validated to run in the system without issue at the stated 3200 MHz speed. If you have any issues with stability, please feel free to reach out to our support team, we'd be happy to help you! https://help.corsair.com/hc/en-us/requests/new
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