KorikFox Posted February 11, 2018 Share Posted February 11, 2018 (edited) Under other circumstances the headset works fine, but when it is plugged in via USB and I am using an Xbox One controller also plugged in via USB, the headset will turn itself off at random intervals with no sounds or notifications. Just having the controller plugged in does not cause this, but using it in a game does. Unplugging the headset will fix this issue, but plugging the headset in again after the controller is no longer in use will often cause random shut-offs again (reboot is required to fix). I have tried disabling/enabling the CUE software, uninstalling/reinstalling it and no changes to the problem. Has this issue or anything similar come up before and is there any known solutions? Thanks. Edited February 11, 2018 by KorikFox Link to comment Share on other sites More sharing options...
paul2weird Posted February 12, 2018 Share Posted February 12, 2018 Under other circumstances the headset works fine, but when it is plugged in via USB and I am using an Xbox One controller also plugged in via USB, the headset will turn itself off at random intervals with no sounds or notifications. Just having the controller plugged in does not cause this, but using it in a game does. Unplugging the headset will fix this issue, but plugging the headset in again after the controller is no longer in use will often cause random shut-offs again (reboot is required to fix). I have tried disabling/enabling the CUE software, uninstalling/reinstalling it and no changes to the problem. Has this issue or anything similar come up before and is there any known solutions? Thanks. Mine does the exact same thing.. Would like to know why it's doing this. :( Link to comment Share on other sites More sharing options...
Toasted Posted February 13, 2018 Share Posted February 13, 2018 Do you have Steam Installed? Does the issue happen when CUE is closed? If you have not done so already, you will want to put in a support ticket with Corsair as well. https://support.corsair.com/ Link to comment Share on other sites More sharing options...
KorikFox Posted February 13, 2018 Author Share Posted February 13, 2018 Do you have Steam Installed? Does the issue happen when CUE is closed? If you have not done so already, you will want to put in a support ticket with Corsair as well. https://support.corsair.com/ Yes I do have Steam installed, and the issue occurs regardless of CUE status (open, closed, installed, uninstalled). Will also submit a support ticket there now, thanks. Link to comment Share on other sites More sharing options...
Toasted Posted February 14, 2018 Share Posted February 14, 2018 Sorry, i meant closing Steam (If the application does not require it) Link to comment Share on other sites More sharing options...
madddmikey Posted November 27, 2018 Share Posted November 27, 2018 I have a void pro and the ST100 stand/dongle The headset works fine when unplugged. When its plugged in, it turns off every few mins. Im running iCue, but that makes no difference. I'd like to be able to use the headset plugged in, and on occasion, itll work if I turn it on, plugged in, after a long charge. But I usually have to unplug it so it will stay on. This is very troublesome and Id like to see some resolution to this problem. If we are all having it, Id imagine many others who dont post on forums are too. Corsair FIX THIS PROBLEM! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted November 28, 2018 Corsair Employee Share Posted November 28, 2018 Does this happen on another system even without iCUE installed? Link to comment Share on other sites More sharing options...
lizzardd Posted July 22, 2019 Share Posted July 22, 2019 (edited) I have been having this problem for quite some time When the headset is connected it keeps turning itself off despite the fact that I am using it in various applications Oddly enough, when unplugged it seems to stay on (Odd power saving method this) I have tried the dongle reset a few months back, without any luck This is very very frustrating, not sure what caused this problem as it worked fine for a long time but the last 4-6months have been rather frustrating Edit: Further info, I am running firmware v39.02 on the headset (Void Wireless) and the latest version of iCUE Edited July 22, 2019 by lizzardd Link to comment Share on other sites More sharing options...
lizzardd Posted August 14, 2019 Share Posted August 14, 2019 Can anyone at Corsair assist, this is becoming rather annoying Link to comment Share on other sites More sharing options...
Zydor Posted August 22, 2019 Share Posted August 22, 2019 I had this problem To stop the auto off - in the InfoMic section of the default settings, drag the mic mute interval slider to "off" (right hand side of the slider bar all the way over to the right). That will mean you need to remember to turn off the headset, it will not auto switch off. Dont forget, or it will go flat being left on after you finished a session :) Link to comment Share on other sites More sharing options...
Rewa Posted January 25, 2021 Share Posted January 25, 2021 I cant fint this exactly setting. Can you explain again detailed? Link to comment Share on other sites More sharing options...
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