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Old 09-04-2019, 12:22 PM
CCGamer5567 CCGamer5567 is offline
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POST ID # = 1016856
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Default Accidentally chose void instead of Hs70 during firmware update.

Brand new headset less than a month old. Tried to do a firmware update

But in my tired state I accidentally chose void as the firmware option. But I got "update failed".

I am connecting my headset to my computer via the cable that came with it and not even the battery indicator is flashing. No matter how long I press the power button for the power light wont turn on so I can't re-pair the dongle to my headset to redo the update. I even tried just plugging it in to a known working usb charge cable to the wall. Still no battery indicator.

What can I do?

Where do i even find the "Firmware image"?

Product:
HS70 Wireless
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Old 09-04-2019, 05:43 PM
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Corsair Nick Corsair Nick is offline
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Default

Not sure how the headset was updated with Void firmware, but what we will need you to do is reach out to our Technical Support team so we can look into either providing the correct firmware file or a replacement dongle. You can submit a ticket through the following site:

https://support.corsair.com/
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