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  #1  
Old 10-09-2019, 06:06 AM
okayseventylux okayseventylux is offline
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Default Volume wheel interfers with turning off lights

Hi.

Corsair Gaming K70 LUX RGB MX Brown

For as long as I've had this keyboard: If I turn the volume wheel up or down, I can no longer turn off the background lightnings with the little light button.

This is a problem for me because I almost never turn off my computer and sleep in the same room. Solution has become to not touch the volume wheel. I know another person having the exact same problem, but his got red switches and mine are brown.

Unplugging keyboard doesn't help, but logout/login in windows does(on/off light switch works again)

Anyone else have this? Any suggestion on how to fix?
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  #2  
Old 10-15-2019, 03:48 PM
Corsair Elito Corsair Elito is offline
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Join Date: Sep 2019
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Default

Hi,
We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below:

1: Unplug the keyboard.

2: Press the Esc key

3: While holding the Esc key, plug in the keyboard.

4: Hold the key down for 10 seconds.

5: Release the key.

If problems persist, I would suggest getting in contact with technical support a creating a ticket. They can help diagnose the problem and assist with an replacement if your under warranty.

https://help.corsair.com/hc/en-us/requests/new

Kind regards,
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