mayberts Posted December 4, 2016 Share Posted December 4, 2016 Hi All, on my k70 LUX RGB my tab key is a different colour. no matter what profile I select with basic or advanced it is always a different colour from what the profile specifies. I have attached a pic so you can see what I mean. TIA mayberts Link to comment Share on other sites More sharing options...
mayberts Posted December 4, 2016 Author Share Posted December 4, 2016 To add more to this. it seems as the tab key is stuck to one colour Link to comment Share on other sites More sharing options...
Inheritance Posted December 4, 2016 Share Posted December 4, 2016 -Problems with LEDs not Displaying the Correct Color Contact Corsair Support ask for a hard firmware reset. If that does not work RMA the keyboard with Corsair or exchange it with your reseller. Link to comment Share on other sites More sharing options...
mayberts Posted December 4, 2016 Author Share Posted December 4, 2016 Well that sucks I've had it 3 weeks looks like support are not available until Monday Link to comment Share on other sites More sharing options...
mayberts Posted December 5, 2016 Author Share Posted December 5, 2016 This is the worst support I've ever had to deal with. I'm so close to send it back and purchase another brand Link to comment Share on other sites More sharing options...
mayberts Posted December 6, 2016 Author Share Posted December 6, 2016 I have lost all faith in the corsair brand. the will not honour the warranty as the seller was not an authorised seller and the seller box.co.uk is saying I need to return it to the manufacturer. So I am sat in the middle with a faulty product and out of pocket £145 Link to comment Share on other sites More sharing options...
terabyte Posted December 6, 2016 Share Posted December 6, 2016 As long as you have a receipt they should honor it if you submit a ticket. Unless there is something else going on?! Link to comment Share on other sites More sharing options...
mayberts Posted December 6, 2016 Author Share Posted December 6, 2016 I have submitted a ticket and they denied the RMA. Link to comment Share on other sites More sharing options...
Inheritance Posted December 6, 2016 Share Posted December 6, 2016 I have submitted a ticket and they denied the RMA. did they at least give you a firmware reset? I would make a thread in the RMA section. Ask an admin to look into the ticket. http://forum.corsair.com/v3/forumdisplay.php?f=146 Link to comment Share on other sites More sharing options...
mayberts Posted December 6, 2016 Author Share Posted December 6, 2016 They asked me to hold the ESC key for 5 seconds while unplugged it in Link to comment Share on other sites More sharing options...
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