Braxton Eckert Posted April 9, 2019 Share Posted April 9, 2019 Ok, so I currently am having trouble with my LED pump fan Header on my H115i, iCUE will recognize the pump, and I can assign it different lighting configs. But the fan header itself wont light up. The fans are fine, but I did have trouble with another H115i that I ordered previously, but the LEDs on one of the fans didn't work (due to a missing pin in the connectors, I believe) and the Pump didn't work at all. I am hoping I dont have to order a third one. I have tried force updating the firmware multiple times, switched SATA ports, triple-checked for any missing pins, but i couldnt find anything wrong! Thanks! Link to comment Share on other sites More sharing options...
Johnny_B500 Posted April 9, 2019 Share Posted April 9, 2019 I presume you're running the Platinum version? Anyway, have your tried a different USB cable and/or tried running a regular USB cable from your pump to a USB port on the back of your PC? Link to comment Share on other sites More sharing options...
DevBiker Posted April 9, 2019 Share Posted April 9, 2019 First, one of the fan headers will be missing a pin. That's fine and normal. Try a different USB port but also try a different SATA line from the PSU - not just a different connector but a different line completely. Also, make sure that you aren't using any adapters or extensions. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted April 9, 2019 Corsair Employee Share Posted April 9, 2019 ^^^^As stated above. Also try using a SATA cable that has NOTHING ELSE connected to it. Link to comment Share on other sites More sharing options...
Braxton Eckert Posted April 9, 2019 Author Share Posted April 9, 2019 Hey thanks for the replys, and i tried all of your suggestions but, unfortunately none of them worked. I also feel like I need to clarify what I said because looking over what I wrote, I seem to be incorrect in what i was saying... The fans do work completely fine, but it is the fan header pump that is not working, I am receiving power from my SATA ports and im able to change the fans to different configurations completely fine, On the CUE software, it says that the pump is changing colors along with the fans, but its not. BTW it is the Platnuim addition, sorry for not adding that! Again I really appreciate all the help you guys are offering me, Thanks! Link to comment Share on other sites More sharing options...
DevBiker Posted April 10, 2019 Share Posted April 10, 2019 The pump uses the 12V rail. The lighting uses the 5V rail. So ... just because the pump is getting 12V doesn't mean that the LEDs are getting the 5V that they need. Link to comment Share on other sites More sharing options...
Braxton Eckert Posted April 10, 2019 Author Share Posted April 10, 2019 Ok so I tried using every different SATA cable running from my psu, but the leds are still not working for some reason. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted April 10, 2019 Corsair Employee Share Posted April 10, 2019 It's because of the PSU. Thermaltake's PSU's have some kind of on-demand power for their SATA cable that doesn't activate when connected through to the RGB coolers. In other words, the cooler's being powered, but the LED rail isn't. Try another SATA port, or if that specific PSU has software functionality, see if you can have the 3.3rail running all the time rather than the on-demand system Thermaltake is trying to use on it. Link to comment Share on other sites More sharing options...
RiverM Posted April 10, 2019 Share Posted April 10, 2019 I have a Thermaltake Toughpower Grand 650W RGB, non i model, power supply and have no problems with the H115i Pro or LNP and LL fans. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted April 10, 2019 Corsair Employee Share Posted April 10, 2019 I believe it's very specifically the "Smart" PSU line, because that one controls voltages directly. Also, will say it's not experienced across the board. But, every time this issue shows up, the user has a Thermaltake PSU, normally Smart PSU line, and we're pretty sure we've traced the issue to their SATA cables. Link to comment Share on other sites More sharing options...
Braxton Eckert Posted April 11, 2019 Author Share Posted April 11, 2019 yeah i see what you mean now Ive attempted to connect it to every diffrent sata cable in my PSU... with no luck... Should I just invest into a new PSU? Link to comment Share on other sites More sharing options...
DevBiker Posted April 11, 2019 Share Posted April 11, 2019 yeah i see what you mean now Ive attempted to connect it to every diffrent sata cable in my PSU... with no luck... Should I just invest into a new PSU? I would recommend a Corsair PSU, RMx or higher. ;-) (And, seriously, I would ... I've had several TT failures while my Corsair PSUs have been rock solid.) Link to comment Share on other sites More sharing options...
Braxton Eckert Posted April 11, 2019 Author Share Posted April 11, 2019 Alright cool, ill update u guys when I get the funding necessary to buy a power supply I really appreciate the help! Link to comment Share on other sites More sharing options...
Braxton Eckert Posted May 26, 2019 Author Share Posted May 26, 2019 Hey boys Its been a while, but i finally got a new psu, a CX650M, and its working great! The rgb pump head now works and im having no trouble with it. Thank guys for all ure help! Link to comment Share on other sites More sharing options...
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