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Showing results for tags 'sound loss'.
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Hello, I have owned my Corsair Virtuoso SE and have had a problem for quite sometime, but really narrowed it down the other day and was wondering if another person had similar issues, or would be able to test my same setup to see if they have similar results. Below are some of my settings. ICue Settings: EQ: Bass Boosted Surround: OFF Auto Audio Repositioning: OFF Dongle Firmware: v. 0.16.80 Firmware: v. 0.17.149 Software Version: 3.37.140 Windows Settings: Sample/Bit Depth: 2 Channel, 24 bit, 48000Hz (Studio Quality) Exclusive Mode: Allow applications to take control/Priority BOTH ENABLED) Spatial Sound: Off Issue: When using the "Bass Boosted" Profile within the ICue software, certain sounds such as very specific YouTube videos or actions within a video game cause Dramatic Sound reduction. The issue seems to arise the most when i am is listening to bass heavy content or Bassy vocal sounds, more specifically when someone is talking and using Plosives. This issue became most apparent when watching a Youtuber Named "ProtoxxGaming" and strangely when sometimes when he uses plosives my headset Extremely reduces audio to when i cannot hear anything for about 1 second, then it raises the audio backup to normal. Below is a video which this happens on, specifically at 9:47 on the "P" Plosive. Also attached is an Audacity recording using my Blue snowball microphone to record the sound from my headphones during the issue, you can hear the volume reduction. Example: [ame] [/ame] -SEE ATTACHED FOR AUDIO RECORDING- My Troubleshooting: I have tried adjusting all of the windows settings above, along within Icue. I have reinstalled the ICUE software multiple times with no avail. I have 2 gaming computers, so i tried Installing the software on my other PC and ran into the exact same issue. Connecting via USB or the Dongle shows the same results. Connecting via AUX cable works normally and sounds fine, but this bypasses the "Bass profile" in the Icue software so it doesn't sounds nearly as good. I also thought it might be YouTube/chrome issue, so i downloaded that video and played it in VLC and had the same audio issues. I did notice a few things though: -When playing the video and setting the volume to 100% in VLC or YouTube AND windows set to around 30, the effect is Major and almost reduces the volume to 0 for 0.5-1 second when it occurs. -When playing the video and setting the volume to 30% in VLC or YouTube AND windows set to around 100%, the effect is minimal and a lot less noticeable. -If you create another EQ PRESENT within Icue and raise the "32" and "64" to "+12dB", this same issue will occur without using the bass boosted profile. (Makes sense why the other profiles don't have this issue, they don't max out those EQ values.) HOW TO REPRODUCE: -Headphones connected on USB or Wireless, Do not use AUX cable. -Set the "Bass Boosted" EQ within ICue ->> https://ibb.co/87rkXtk -Have windows Volume set to around 30% ->> (https://ibb.co/2WrKbzx) -Click the youtube link above BUT before playing make sure the YouTube Video volume is at Maximum ->> (https://ibb.co/XbPqwkk) - At 9:47 in the video he says a "P" word and it reduces the volume greatly. Please let me know if I've done something wrong or possible troubleshooting tips, hopefully someone can try to reproduce my issue as well. Just wanted to figure out if this was a Corsair Software or hardware issue, or possible windows issue? Thanks! Cosair Virtuoso SE audio issue - Blue Snowball Recording.zip -
I have iCUE 3.38.61 installed and can't update because my mouse (Sabre RGB) is not supported in iCUE 4. Last month I got a Corsair HS60 Pro headset and since then, I've discovered what seems to be a bug, regarding the way iCUE automatically switches between profiles. When launching a game, iCUE successfully switches to the profile I have set for that game. However sometimes (I'd say 4 out of 10) iCUE causes audiodg.exe to crash. How I found out? One day I was playing GTA 5 and at some point minimized the game to check Discord and after switching back to GTA, all in-game sounds where muted. All other sounds worked fine except GTA. I fixed it by restarting the game. After looking at event viewer data I found out audiodg.exe had crashed. After reproducing the issue a few times, I came to the conclusion that there's a small chance for it to occur whenever iCUE is auto-switching from one profile to another. Also, without checking the event viewer it's kinda hard to tell if audiodg.exe has crashed or not, since most sounds and programms are not affected, with the exception of GTA 5 and Discord (if on a call/voice channel I have to leave and join again). Also there are two variants of this problem. In the first one the exception code in event viewer is 0xc0000005 and the faulting module path is C:\Windows\system32\9EarsSurroundSound.dll and in the second one, the exception code is 0xc0000374 and the faulting module path is C:\Windows\system32\ntdll.dll. I hope this information can help fix this problem in a future update for legacy software/devices. -
Hey guys I bought a new Void Elite 7.1 USB headset. I have already installed the Corsair Icue but even with that the sound is so low and bad with USB connection. When I try 3.5mm its better than USB, but with this I cant use mic. Can you guys help me for that please?
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I bought a pair of HS50 headphones about a week ago now the left ear has no sounds when i started my PC. It fixed it self
