Zater Posted January 10, 2015 Share Posted January 10, 2015 Just got my K70 RGB and installed CUE but it keeps telling me no device connected. I'm using usb 2.0 so both connectors are plugged in, anyone know what could be the problem? Link to comment Share on other sites More sharing options...
Merranza Posted January 11, 2015 Share Posted January 11, 2015 Just got my K70 RGB and installed CUE but it keeps telling me no device connected. I'm using usb 2.0 so both connectors are plugged in, anyone know what could be the problem? I've been having trouble too with this since last update. When I reboot, CUE doesn't detect my keyboard anymore and reverts to default colors (red and white). I've had some weird rainbow effects happen once too. Seems more like a software than an hardware problem. Link to comment Share on other sites More sharing options...
Toasted Posted January 11, 2015 Share Posted January 11, 2015 Are you using the latest software version? Is the K70 detected normally and working fine in Windows? Upload the latest log file from here as an attachment. C:\Users\YourUserName\AppData\Local\Corsair\HID\logs Link to comment Share on other sites More sharing options...
stevvie Posted January 11, 2015 Share Posted January 11, 2015 Are you using the latest software version? Is the K70 detected normally and working fine in Windows? Upload the latest log file from here as an attachment. C:\Users\YourUserName\AppData\Local\Corsair\HID\logs I think the latest software is the problem. I got my keyboard stable right up until i went from 1.3.70 to 1.3.91. Now I'm having to either unplug and plugin again or switch to bios mode then back again. Not had that at all with 1.3.70 Link to comment Share on other sites More sharing options...
Zater Posted January 11, 2015 Author Share Posted January 11, 2015 Are you using the latest software version? Is the K70 detected normally and working fine in Windows? Upload the latest log file from here as an attachment. C:\Users\YourUserName\AppData\Local\Corsair\HID\logs Yup Im using version 1.3.91. It is detected in windows too, Im using it to type this. Ive also attached the log2015-01-10T17-32-27.txt Link to comment Share on other sites More sharing options...
TheBoom Posted January 11, 2015 Share Posted January 11, 2015 That's weird. How come you guys have an update to CUE? I'm on 1.3.70 and when I attempt to scan for updates it says no updates found. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted January 11, 2015 Administrators Share Posted January 11, 2015 That's weird. How come you guys have an update to CUE? I'm on 1.3.70 and when I attempt to scan for updates it says no updates found.The software updater doesn't work yet: http://forum.corsair.com/forums/showthread.php?t=136449 Link to comment Share on other sites More sharing options...
Toasted Posted January 12, 2015 Share Posted January 12, 2015 This is probably related to your issue. [2015-01-10T17:32:28]: Created new device object: K70 RGB; ready: 0 [2015-01-10T17:32:28]: SW Upd: Downloaded file does not exist? [2015-01-10T17:32:40]: Requesting working state leave because of transition to Suspended or Shutdown state. [2015-01-10T17:32:40]: Leaving working state. What operating system are you running? Have you tried replugging the keyboard while the computer is on? Does CUE detect the keyboard? Have you tried disabling any USB power savings in Windows or BIOS (If any)? Link to comment Share on other sites More sharing options...
Zater Posted January 12, 2015 Author Share Posted January 12, 2015 This is probably related to your issue. What operating system are you running? Have you tried replugging the keyboard while the computer is on? Does CUE detect the keyboard? Have you tried disabling any USB power savings in Windows or BIOS (If any)? Im on Win 7, 64 bit. When I replug the keyboard however I can get into the device tab in CUE but nothing shows up there its just a blank box. As far as USB power saving I dont think I have but Ill double check EDIT Ive fixed it guys, I tried replugging it again and it said usb device not recognized so I went into the device manager and had like 5 HID keyboards and the K70 I uninstalled all the other HID keyboards and restarted my computer, now CUE finds my keyboard Link to comment Share on other sites More sharing options...
TheBoom Posted January 12, 2015 Share Posted January 12, 2015 The software updater doesn't work yet: http://forum.corsair.com/forums/showthread.php?t=136449 Thanks for the info. Anyway it seems like I should put off updating to the new version till they fix the bugs with it. Link to comment Share on other sites More sharing options...
DevonX Posted January 12, 2015 Share Posted January 12, 2015 Im on Win 7, 64 bit. When I replug the keyboard however I can get into the device tab in CUE but nothing shows up there its just a blank box. As far as USB power saving I dont think I have but Ill double check EDIT Ive fixed it guys, I tried replugging it again and it said usb device not recognized so I went into the device manager and had like 5 HID keyboards and the K70 I uninstalled all the other HID keyboards and restarted my computer, now CUE finds my keyboard Im having the same problem. only that it didnt work uninstalling the 5 HID's. did you unplug it before you uninstalled the HID's ? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted January 12, 2015 Corsair Employee Share Posted January 12, 2015 Im having the same problem. only that it didnt work uninstalling the 5 HID's. did you unplug it before you uninstalled the HID's ? Was the keyboard working prior to 1.3.91? Link to comment Share on other sites More sharing options...
DevonX Posted January 12, 2015 Share Posted January 12, 2015 Was the keyboard working prior to 1.3.91? Yes, no problems before the update. not sure if i can downgrade it without it autoupdating. Link to comment Share on other sites More sharing options...
Toasted Posted January 12, 2015 Share Posted January 12, 2015 Have you tried clearing the files that are used by CUE? AppData\Roaming\Corsair\HID Also upload the latest log from CUE with the issue which can be found here AppData\Local\Corsair\HID\logs Link to comment Share on other sites More sharing options...
Zater Posted January 13, 2015 Author Share Posted January 13, 2015 Im having the same problem. only that it didnt work uninstalling the 5 HID's. did you unplug it before you uninstalled the HID's ? I didnt only because the K70 was listed under my devices along with the 5 HIDs Link to comment Share on other sites More sharing options...
Darkmx2000 Posted January 13, 2015 Share Posted January 13, 2015 For the life of me i cannot get the k70 RGB to show up in CUE and i have tried everything, my M65 RGB shows up fine :( under device manager my keyboard is shown as Standard PS/2 keyboard and my mouse shows up as Microsoft PS/2 Mouse. I came from Razer to Corsair and this is turning to one hell of a headache. Heres a link to the screenshot of my device manager screen http://imgur.com/jO0SBDl Link to comment Share on other sites More sharing options...
Toasted Posted January 14, 2015 Share Posted January 14, 2015 That is not normal. Is the keyboard plugged into a PS2 port using a PS2 to USB adapter? If If so, the keyboard is not compatible with it. have you tried another USB port? Does Windows detect the keyboard? Link to comment Share on other sites More sharing options...
Darkmx2000 Posted January 14, 2015 Share Posted January 14, 2015 That is not normal. Is the keyboard plugged into a PS2 port using a PS2 to USB adapter? If If so, the keyboard is not compatible with it. have you tried another USB port? Does Windows detect the keyboard? No I have the keyboard and mouse both plugged directly into my laptop, and CUE detects the M65 RGB fine but it does not detect the K70 RGB and I'm stuck with just the red lighting. I have a Asus G72-GX laptop it a couple years old but I would think it would be fine with this keyboard. Here's my laptop specs. http://www.asus.com/Notebooks_Ultrabooks/G72Gx/specifications/ Link to comment Share on other sites More sharing options...
Toasted Posted January 16, 2015 Share Posted January 16, 2015 Does Windows detect the K70 normally? Try it on another computer is it working fine? Link to comment Share on other sites More sharing options...
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