beezjeh Posted November 16, 2016 Share Posted November 16, 2016 I recently replaced my K70 RGB with Red switches with a brand new K70 Rapidfire NON-RGB. After i got the rapidfire i noticed that the multimedia keys is very dimmed compared to K70 RGB. Is it normal that the volume control buttons and the mute button is really dimmed compared to opacity of other buttons? The color of the volume button on the K70 RGB was on the same opacity level as the other keys while on the Rapidfire its not. Not sure if its malfunctioned keyboard as i got pretty confused. I also removed the old driver and installed the new driver for the K70 Rapidfire which didn't help. Also switched USB ports to make sure its not related to that. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted November 17, 2016 Corsair Employee Share Posted November 17, 2016 Can you take a picture and attach it here for comparison? You can actually remove the media keys and check to see if there is anything that may be obstructing the light from passing through. Link to comment Share on other sites More sharing options...
beezjeh Posted November 17, 2016 Author Share Posted November 17, 2016 Here are the pictures; K70 Rapidfire: https://alikarakayali.me/upload/lx6j28aop9.jpg K70 RGB: https://alikarakayali.me/upload/rhzg1gfs6j.jpg As you can see on the pictures the opacity of the multimedia buttons on Rapidfire are alot lower as the RGB ones. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted November 17, 2016 Corsair Employee Share Posted November 17, 2016 Are you able to take off the buttons? It looks like there is an over spray somehow, causing the light not to shine as bright. Link to comment Share on other sites More sharing options...
beezjeh Posted November 17, 2016 Author Share Posted November 17, 2016 Here is a picture with buttons off https://alikarakayali.me/upload/g9dcta9rr5.jpg Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted November 17, 2016 Corsair Employee Share Posted November 17, 2016 cross referenced with the K70 LUX we have here and the brightness is much higher than what you have shown. I would suggest getting a replacement. Link to comment Share on other sites More sharing options...
beezjeh Posted November 17, 2016 Author Share Posted November 17, 2016 cross referenced with the K70 LUX we have here and the brightness is much higher than what you have shown. I would suggest getting a replacement. I got the K70 Rapidfire NON-RGB with MX Speed switches, the shop where i bought it from told me that the colors of the multimedia buttons on the Rapidfire is fine compared to the K70 RGB with Red switches which got higher opacity at the multimedia buttons. I just want to have confirmation if that's actually true otherwise i will need to ask for a replacement as you told me to for the K70 Rapidfire at the shop. Link to comment Share on other sites More sharing options...
ram1220 Posted November 24, 2016 Share Posted November 24, 2016 I just asked and received an RMA from Amazon for my less than 1 week old K70 for this same reason. Multimedia keys are extremely dim. And the stop key doesn't light up at all. I triple checked settings in Cue 2 and all are correct. Hopefully the replacement K70 is good. I do love this keyboard. Link to comment Share on other sites More sharing options...
benibene12 Posted November 26, 2016 Share Posted November 26, 2016 Please let me know if the replacement was better. I seem to have the same issue. Link to comment Share on other sites More sharing options...
ram1220 Posted November 26, 2016 Share Posted November 26, 2016 I will. I was supposed to receive it today as I have Amazon Prime. However it was sent via the USPS and they did not deliver it today. Prob have to wait until Monday now. About to cancel Prime due to Amazon always using the USPS and my packages never arrive on time., Lol. Anyway I'll post back when I do get it. Link to comment Share on other sites More sharing options...
Inheritance Posted November 26, 2016 Share Posted November 26, 2016 About to cancel Prime due to Amazon always using the USPS and my packages never arrive on time., Lol. Anyway I'll post back when I do get it. Right. They never deliver on time. And i live in a apt complex so anything large and heavy they drop off at the office.... UPS is way better... Link to comment Share on other sites More sharing options...
ram1220 Posted November 26, 2016 Share Posted November 26, 2016 Ok guys I spoke too soon. That is exactly what USPS did. They dropped it off at the apt office and never even knocked on my door. I have been waiting all day. Never even updated the delivery status. Anyway I am typing on the replacement keyboard now. Sorry to say that the multimedia keys on this replacement are dimmer than the original K70 I received. They barely light up at all even on the brightest setting. Even worse than my other one. However the stop key works on this one. I am extremely disappointed in the QC of this Corsair K70. Both boards I received are unacceptable. I now have a decision to make on trying a third board or just returning for a refund and buying another brand. This honestly has soured me on trying any other Corsair keyboard. Link to comment Share on other sites More sharing options...
ram1220 Posted November 29, 2016 Share Posted November 29, 2016 Well I created a support ticket with Corsair to ask a simple question about the multimedia lights on this K70. Support is making me jump through hoops just to answer a question. They now want a copy of my receipt just to answer a simple question. I am now in the process of RMA'ing this keyboard back to Amazon for a full refund. Corsair support sucks and their products do not have the quality anymore that I used to know from Corsair. Good luck to all of you with problems getting any help from Corsair. I am buying another brand of keyboard. I'm finished. Link to comment Share on other sites More sharing options...
ram1220 Posted December 1, 2016 Share Posted December 1, 2016 Just received my 3rd replacement from Amazon. The multimedia keys on this newest board are the worst yet. 2 of then don't light up at all. Sending back for a full refund this time unless Corsair can actually check one and assure I get a working one. Worst buying experience I've ever had. Link to comment Share on other sites More sharing options...
Toasted Posted December 3, 2016 Share Posted December 3, 2016 It could possibly be a bad batch on Amazon's side. Though if you still feel like getting a full refund, It's totally up to you. Link to comment Share on other sites More sharing options...
ram1220 Posted December 4, 2016 Share Posted December 4, 2016 I opened a ticket with Corsair. After 4 or 5 days of just BS from Corsair and never addressing the issue I told them to close the ticket. I RMA'd the 3rd K70 back to Amazon and received a full refund. I am going to buy another brand of gaming illuminated keyboard. I have always bought Corsair PSU's as well as memory. But this has left a very bad taste and I will not be buying Corsair again. When I get such poor support and poor quality products from a company I then vote with my wallet. Good luck to everyone here. Link to comment Share on other sites More sharing options...
budboi Posted January 15, 2017 Share Posted January 15, 2017 I have the same problem. I didn't notice it until I used the CUE. It's quite possible that it only happened after that point. Link to comment Share on other sites More sharing options...
Toasted Posted January 16, 2017 Share Posted January 16, 2017 What keyboard do you have? The K70 RGB? Link to comment Share on other sites More sharing options...
budboi Posted January 18, 2017 Share Posted January 18, 2017 K70 LUX (Non-RGB) UK layout. Link to comment Share on other sites More sharing options...
Toasted Posted January 18, 2017 Share Posted January 18, 2017 Put in a support ticket with Corsair and see what they say. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
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