I installed the H60x elite on my omen PC which has an LGA 2200 chipset, which meant (supposedly) that I did not need to take out the motherboard and change the backplate, but when I installed the cooler the fan worked appropriately but the pump did not appear to be working, as the light on the pump did not turn on and the chips were hitting 90 c
I contacted Customer service and they said I had installed it properly but that just getting an agent to help me would take a week
So naturally I decided to chage back to my old cooler; however when I lifted the H60x pump it was clear it had not been making contact with the plate.
I noted that the base connectors on the backplate were much higher than the ones on the backplate in the H60x but, would that be it?? does it need to be in contact with the chip plate in order for it to power up?
I would understand that that would be the reason its not cooling the chip, but is it also the reason its not even turning on?