Corsair Mordred

Hi venomx For warranty approvals; you'd simply need to provide your purchase invoice. If you're going to completely delete/remove your account; make sure to download the PDF copies of your invoices before you do so. Not being able to provide this would complicate a warranty claim. ~ Mordred

Hi RichBirch, Our apologies for the delay in this forum response. I've forwarded this to our UK Rep for their immediate attention. ~ Mordred

Hi AARGH Our apologies for the inconvenience. I've double checked your ticket; and it seems that your concerns have already been addressed after your ticket made it to the right staff. ~ Mordred

Hi Effigy, Sorry to hear about this having happened. Could you PM me with (or post) your ticket ID? I can look into stock, and look into some suitable alternatives if we've run out of your specific model. ~ Mordred

Hi pmathis09 Sorry to hear about your issues regarding your return Could you PM me your ticket ID? (or share it in a response) With that I can look into it and see what can be done; and/or track down what caused the issue. ~ Mordred

Hi CWL_Bot Sorry to hear about these delays. Whilst we always endeavour to get these orders shipped as soon as humanly possible; sometimes there are external factors that can cause delays. Drop us an email at https://help.corsair.com/hc/en-us and we can take a closer look at your order status. ~ Mordred

Hi weirdhoney The methods suggested by our customer service rep on this matter are appropriate and correct. I do sympathise that it can be inconvenient to not be able to send in partial kits; however we also need to ensure that the replacement we send you is compatible with your system. These overclocked kits are tested and approved as singular kits -- and slight variances in the Integrated Chips can lead to instability issues if you mix them with other RAM sticks that are not from the same batch or pack, or those that may contain other components entirely. The Advanced RMA charge is simply a holding deposit that will be completely refunded on receipt of the faulty goods at our warehouse. The Standard or Advanced RMA are the only two replacement options. Hope this has cleared things up! ~ Mordred

Hi Fastjur, If you could create a ticket on our support portal, and PM me with the ticket ID - I can see about providing you with some extra bracket pieces that might help. https://help.corsair.com/hc/en-us Any photos outlining the exact piece you require would also be super helpful!

Hey smallburger If you could submit a ticket here https://help.corsair.com/hc/en-us I can have our webstore team look into it for you Make sure to include the Order ID and the email address that you placed the order with!

Hi Zoltane, Best bet a this stage is to open up a support ticket here https://help.corsair.com/hc/en-us We can look into some further diagnostics with you, and look into warranty options if appropriate. Regards, Mordred

Opening up the panel definitely does not void warranty. Just be careful not to damage anything if you decide to root around -- user inflicted damage is what causes warranty issues. Hope that clears things up!

Hi oscrug! If you need assistance in getting a request such as this fast tracked -- feel free to contact us on our support line (choose web store when prompted) US Toll Free +1 888-222-4346 (also free via skype for international callers) Regards, Mordred

Hi Tywyn, Sorry about the delay -- it seems the ticket has already been dealt with. If you had created an account before submitting, then you can log in at https://help.corsair.com/hc/en-us to view your currently active tickets, including their status. Regards, Mordred

Hi Rhyagelle, Yes this is normal -- depending on the product we do provide Refurbished (RF) units as replacements. Regards, Mordred

Hi PayrPaks You can always reach out to the store and have them reprint the receipt. Regards, Mordred

Hi Furofeki, Have you tried creating an account using a different browser / computer? Make sure you're creating the account through https://help.corsair.com/hc/en-us These errors are generally network/device based, but can also be related to smaller service outages. Regards, Mordred

Hi jassim84 I suggest running each DIMM individually to see if it's a single stick causing the issues. if it is, please create a ticket at https://support.corsair.com and we can look at providing further assistance for you. Regards, Mordred

Hi DomRambo, Send me a PM with the ticket number and I'll get this checked on for you. Regards, Mordred