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About Rhyagelle

  • Birthday 08/14/1992
  1. Hello, I bought a Corsair mouse new off Amazon. About 8 months or so into that purchase, the wheel stopped working right. I RMA'd it and got another mouse. 8 months later, the wheel stopped working again. The exact same thing. I sent it in via RMA again but this time it says the product ID is different. CH-9300011-WW/RF, to be exact. What is this? I'm assuming its either a downgraded model or a refurbished unit, but I don't know. Is it typical for the later to occur, to send refurbished units in replacement? Thank you,
  2. Hello, I got the email/updates and sent out my product. Thank you guys for the quick and awesome support! Gosh I love Corsair! :sillygrin [solved]
  3. Hello, I wasn't given a ticket number/case number via our email support, unless that means the RMA number? If so, it is: 2000974839. Thank you for getting back to me so quickly, Rhyagelle~
  4. Hello, I opened a support ticket with RMA support to discuss the shipping costs of sending back my 1yr mouse (Corsair M65 Pro RGB, 2 year warranty listed on website) back because it has an issue with the wheel (resists me when I scroll). To ship from my little town, it costs $10 less than what I paid for it on the Corsair store on Amazon. I was told to contact that email and explain my situation to support and see if they could set up a label for me or set something else up, but they just immediately opened an RMA label for me that I have to cover the shipping costs for, which seemingly will also expire within the week—if my experience with my last RMA (PSU) is any indication. Is there anyone here that could help me sort this out? I have my RMA case number if it'll help, and if I need to provide anything else, I can do that as well. Thank you for reading,
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