shadychris Posted February 15, 2013 Share Posted February 15, 2013 OK I have a failed Corsair 4GB module that I wish to get replaced. The part number on the label is CM3X4GA 1333C9N2 The problem is that this number is not listed in the drop down list of Corsair memory modules meaning I cannot progress through the RMA process!!! So how exactly I am I supposed to proceed?? Chris Link to comment Share on other sites More sharing options...
Synthohol Posted February 15, 2013 Share Posted February 15, 2013 ok a couple points, was this stick part of a set? if so the whole set needs to be RMAd also to answer your query, just choose a model close to what you have and in the comments section please list exactly what part/kit# and your total contact info (name address phone# and email) you will get a response and they will get you the correct replacement(s) Link to comment Share on other sites More sharing options...
shadychris Posted February 15, 2013 Author Share Posted February 15, 2013 Thanks for replying. I have no idea if this RAM was originally part of a kit of 2 or 2 individual 4's as it was part of a supplied PC.. I'll try your suggestion of picking a part number that is close to mine and adding a note - but really, don't Corsair even know the part numbers of their own products?? Every time I get something that needs to go back to Corsair I just know I'm about to enter a world of pain - not to mention the big expense of having to ship parts overseas from UK to Holland as there is no depot in the UK.... Can't help but wonder if this is a cunning ploy by Corsair to discourage UK customers from sending back faulty parts..... Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 15, 2013 Administrators Share Posted February 15, 2013 That's a part only provided to system builders and is warrantied through the system builder. Have you contacted them for support? As for the EU RMA depot, I'd imagine it was placed to where it could benefit the most people as efficiently as possible. Link to comment Share on other sites More sharing options...
shadychris Posted February 16, 2013 Author Share Posted February 16, 2013 Thanks for the replies chaps. Its a Zoostorm PC, which believe is now out of it's 12mnth warranty, However I will give them a ring and see what they say. If they are not co-operative then I will try the suggestion of picking a 'similar' part number from the RMA system list and see how that goes... Chris Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 19, 2013 Corsair Employee Share Posted February 19, 2013 I am sorry but you would have to go back to the reseller on this part as it is not retail part. Link to comment Share on other sites More sharing options...
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