ritaylor Posted May 5, 2011 Author Share Posted May 5, 2011 Wait, I just looked and you have a 990 CPU in your list is that what you are using with these modules? If so enable XMP Profile one and set the memory Voltage manually to 1.65 Volts and set the CPU/QPI Voltage to 1.25 Volts Yes, a 990 it is. That is why I wouldn't use profile 2. Profile 1 (9-9-9-24 1.5v 1.2v) works just fine but that's not the point. My friend who has Vengeance modules has profile 1 as 9-9-9-24 2T 1.5v 1.35v and profile 2 is 9-9-9-24 1.5v 1.20v. So, I would say that the profile 2 on the modules that I have is incorrect. There appears to be some manufacturing problem. I just want my modules to be correct in case I sold them or moved them to another machine. Link to comment Share on other sites More sharing options...
ritaylor Posted May 5, 2011 Author Share Posted May 5, 2011 SkyRyder, I'd be interested in knowing if your replacements are the same or different. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 5, 2011 Corsair Employee Share Posted May 5, 2011 The Profile is correct as far as I can tell but it appears the MB you have is miss reading Profile two. However, I have asked our engineering to check into this further. That was why I asked you to post a screen shot from CPU-Z so we are not relying on the MB BIOS. Link to comment Share on other sites More sharing options...
ritaylor Posted May 5, 2011 Author Share Posted May 5, 2011 The Profile is correct as far as I can tell but it appears the MB you have is miss reading Profile two. However, I have asked our engineering to check into this further. That was why I asked you to post a screen shot from CPU-Z so we are not relying on the MB BIOS. SkyRyder posted cpu-z screen shots. He is having the same issue with a different motherboard. Link to comment Share on other sites More sharing options...
ritaylor Posted May 5, 2011 Author Share Posted May 5, 2011 The Profile is correct as far as I can tell but it appears the MB you have is miss reading Profile two. However, I have asked our engineering to check into this further. That was why I asked you to post a screen shot from CPU-Z so we are not relying on the MB BIOS. Look again at profile 2. The first number (CAS) in profile 2 is a six. I don't think it is misreading the profile. Link to comment Share on other sites More sharing options...
ritaylor Posted May 6, 2011 Author Share Posted May 6, 2011 OK, I talked my friend into letting me borrow his Vengeance modules. His reads the same on my machine as they do on his. Profile 1 is 9-9-9-24 2N 1.50v 1.35v and profile 2 is 9-9-9-24 2N 1.50v 1.20v. Odd that the profiles are reversed. I would use profile 2 if I had his set. By the way, his is version 5.11 lot number 10470602. Link to comment Share on other sites More sharing options...
SkyRyder Posted May 6, 2011 Share Posted May 6, 2011 SkyRyder, I'd be interested in knowing if your replacements are the same or different. I just received notification that my set of Vengeance replacement modules have shipped. Don't know the arrival date yet, but as soon as I get them installed, I'll let you know. Interesting that no one knows anything about this strange XMP-2 profile and why you received replacement modules with exact same set of errors? Link to comment Share on other sites More sharing options...
ritaylor Posted May 6, 2011 Author Share Posted May 6, 2011 I do think that both profiles are supposed to be 9-9-9-24, after all that is the specs printed on the modules. Perhaps no one looks at both profiles. Maybe this will spark interest and have more people check. I can't imagine that you and I are the only ones. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 6, 2011 Corsair Employee Share Posted May 6, 2011 If you have that issue please use the link on the left and request an RMA and then let me know the Case number I will email you special instructions to get this corrected Link to comment Share on other sites More sharing options...
ritaylor Posted May 6, 2011 Author Share Posted May 6, 2011 If you have that issue please use the link on the left and request an RMA and then let me know the Case number I will email you special instructions to get this corrected OK I'll RMA. I'll email you the case # Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 6, 2011 Corsair Employee Share Posted May 6, 2011 Please just post the case number sorry but no one can PM me except other Admins. I used to do that but it defeats the purpose of the forum. And it was just to many for me to handle. Link to comment Share on other sites More sharing options...
ritaylor Posted May 8, 2011 Author Share Posted May 8, 2011 If you have that issue please use the link on the left and request an RMA and then let me know the Case number I will email you special instructions to get this corrected I requested RMA and the Case number is 2036897. They've already issued a RMA number. Anxiously awaiting your email before I do anything. Thanks. Link to comment Share on other sites More sharing options...
SkyRyder Posted May 9, 2011 Share Posted May 9, 2011 I requested RMA and the Case number is 2036897 Thanks. Postal Service is getting rich with us batting these packages across the continent! My replacement set shows UPS label created on May the 5th, but no sign of it being posted yet. So I don't know when modules will arrive. I guess I shouldn't be surprised when I plug them in either. I'm wondering what the 'Super Secret Set of Instructions' might contain. Three is a Charm! Good Luck! Link to comment Share on other sites More sharing options...
ritaylor Posted May 9, 2011 Author Share Posted May 9, 2011 Postal Service is getting rich with us batting these packages across the continent! My replacement set shows UPS label created on May the 5th, but no sign of it being posted yet. So I don't know when modules will arrive. I guess I shouldn't be surprised when I plug them in either. I'm wondering what the 'Super Secret Set of Instructions' might contain. Three is a Charm! Good Luck! No word from Ram Guy yet. Link to comment Share on other sites More sharing options...
ritaylor Posted May 9, 2011 Author Share Posted May 9, 2011 Postal Service is getting rich with us batting these packages across the continent! My replacement set shows UPS label created on May the 5th, but no sign of it being posted yet. So I don't know when modules will arrive. I guess I shouldn't be surprised when I plug them in either. I'm wondering what the 'Super Secret Set of Instructions' might contain. Three is a Charm! Good Luck! My (1st) RMA also showed up on UPS as label created for a couple of days and then all of a sudden it was out for delivery! Just keep checking the UPS site. Link to comment Share on other sites More sharing options...
SkyRyder Posted May 15, 2011 Share Posted May 15, 2011 No word from Ram Guy yet. Well, I’ve got the new set of Vengeance modules installed, and as I said, I’m not at all surprised! Different lot numbers, save version and same unresolved issue! Although I am surprised that no one thought to confirm this complaint before simply tossing a replacement package into the mail that has resulted in an absolute waste of time and money. The RMA cured nothing and I'm not returning this set until there's a definitive answer. If anyone is curious, just look at the CPU-Z SPD images I posted on the first page of this thread. Except for the module lot numbers on the RAM label, all other info within the three images is exactly the same: http://forum.corsair.com/v3/showthread.php?t=94782 So, what is it, an incorrectly programed SPD within these Corsair memory modules, or a ‘variety’ of motherboards incorrectly interpreting the module’s SPD? If the later, could a BIOS intervention remedy the problem, or is the motherboard in need of RMA? I too am a very unhappy camper! :mad: Please let me know what sort of secret solution you find in your email response, so I can make a determination of whether or not another RMA is worth the extra ex$pen$e. Link to comment Share on other sites More sharing options...
Synthohol Posted May 15, 2011 Share Posted May 15, 2011 on second and subsequent RMAs postage is paid both ways by Corsair so there is no cost to you anymore. OK, I talked my friend into letting me borrow his Vengeance modules. His reads the same on my machine as they do on his. Profile 1 is 9-9-9-24 2N 1.50v 1.35v and profile 2 is 9-9-9-24 2N 1.50v 1.20v. Odd that the profiles are reversed. I would use profile 2 if I had his set. By the way, his is version 5.11 lot number 10470602. just asking, did you try YOUR modules in HIS board? im curious of the outcome. if you dont want to bother i understand. Link to comment Share on other sites More sharing options...
ritaylor Posted May 16, 2011 Author Share Posted May 16, 2011 on second and subsequent RMAs postage is paid both ways by Corsair so there is no cost to you anymore. just asking, did you try YOUR modules in HIS board? im curious of the outcome. if you dont want to bother i understand. No, I did not think of trying that. Link to comment Share on other sites More sharing options...
ritaylor Posted May 16, 2011 Author Share Posted May 16, 2011 Well, I’ve got the new set of Vengeance modules installed, and as I said, I’m not at all surprised! Different lot numbers, save version and same unresolved issue! Although I am surprised that no one thought to confirm this complaint before simply tossing a replacement package into the mail that has resulted in an absolute waste of time and money. The RMA cured nothing and I'm not returning this set until there's a definitive answer. If anyone is curious, just look at the CPU-Z SPD images I posted on the first page of this thread. Except for the module lot numbers on the RAM label, all other info within the three images is exactly the same: http://forum.corsair.com/v3/showthread.php?t=94782 So, what is it, an incorrectly programed SPD within these Corsair memory modules, or a ‘variety’ of motherboards incorrectly interpreting the module’s SPD? If the later, could a BIOS intervention remedy the problem, or is the motherboard in need of RMA? I too am a very unhappy camper! :mad: Please let me know what sort of secret solution you find in your email response, so I can make a determination of whether or not another RMA is worth the extra ex$pen$e. Sorry I've been gone so long. My daughter-in-law had emergency surgery and I've been kinda pre-occupied. There was no secret email solution. RAM GUY called me at home! They do know that there is an issue with the SPD on some modules. I don't know how many. They are sending me a new set (tested first). Corsair is paying shipping both ways. This is absolutely the best customer service I have ever had. The best thing is for you to call customer service. I'm sure they will work with you. Link to comment Share on other sites More sharing options...
Synthohol Posted May 16, 2011 Share Posted May 16, 2011 sorry to hear about your son's wife. hope she is doing well. glad you called CS, thats what we try to tell everybody with particular issues but most dont want to pay for a phone call. its always worth it. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 17, 2011 Corsair Employee Share Posted May 17, 2011 Or if I have not contacted you please post your case number in TSX or RMA# and I will personally call you by phone no matter where you are except maybe if you live on Mars that might be a call I cannot make! ;): Link to comment Share on other sites More sharing options...
SkyRyder Posted May 18, 2011 Share Posted May 18, 2011 Or if I have not contacted you please post your case number in TSX or RMA# and I will personally call you by phone no matter where you are except maybe if you live on Mars that might be a call I cannot make! ;): Okay RAM GUY, I've submitted request for 2nd RMA of incorrectly programmed SPD Profile. RMA NUMBER: 1230187 has been issued and CASE NUMBER is: 2053004....Awaiting your instructions. PS. I've noticed that under 'Computer Memory' from 'Select Product From List' within drop-down list there is no selection for module package: CMZ24GX3M6A1600C9 So I went the route: RAM GUY has already helped me. THANKS! Link to comment Share on other sites More sharing options...
SkyRyder Posted May 18, 2011 Share Posted May 18, 2011 Sorry I've been gone so long. My daughter-in-law had emergency surgery and I've been kinda pre-occupied. -snip- They do know that there is an issue with the SPD on some modules. I don't know how many. They are sending me a new set (tested first). Corsair is paying shipping both ways. -snip- ritaylor: Thanks! And best wishes to your Daughter-In-Law for a speedy recovery!!! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 20, 2011 Corsair Employee Share Posted May 20, 2011 SkyRyder We just spoke on the phone if you have any more questions please let me know! Link to comment Share on other sites More sharing options...
SkyRyder Posted May 23, 2011 Share Posted May 23, 2011 SkyRyder We just spoke on the phone if you have any more questions please let me know! Waiting for the issuance of UPS shipping label. Thanks for all of your help! Link to comment Share on other sites More sharing options...
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