Nour Posted November 4, 2010 Author Share Posted November 4, 2010 Got an answer finnaly, they proposed me to pay UPS then they will reimburse me, i'de liked to do that but the service quality is poor on Morocco and if i decide to send my package it will take more time (i already contacted them and they said that i should also pay customs when sending my package and customs again when receiving my new PSU !!!) and they don't have a slow send option, the only option they have costs 140 EUR (without customs), so i sent an email to customer service asking them to do the job from their side even if it takes more time (have no choice) and will wait for that... Edit : Got an RMA Approval (not the same number), and wait for details. Link to comment Share on other sites More sharing options...
Nour Posted November 9, 2010 Author Share Posted November 9, 2010 Hmmm seems that the RMA approval was just a mistake so i'm still waiting for a solution from the customer service... Edit : got an answer finally, preparing shipping label, it seems that it's in the way... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 9, 2010 Corsair Employee Share Posted November 9, 2010 Nour Please contact our customer service and post your concerns with them, I am sorry but there is not much I can do to help you with this at this point. Link to comment Share on other sites More sharing options...
Nour Posted November 14, 2010 Author Share Posted November 14, 2010 Hi RAM GUY, UPS Finally toke my package, mmmm but return it back monday !!! it seems that it's customs problem, i'm discussing with them concerning that, i think it will be solved today. Hope to not wait more longer to get my new PSU :) Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 15, 2010 Corsair Employee Share Posted November 15, 2010 Nour, Please contact our customer service, you can install Skype and call the toll free number. Link to comment Share on other sites More sharing options...
Nour Posted November 15, 2010 Author Share Posted November 15, 2010 Hi RAM GUY, I already contacted them and they arranged the pickup thing, but on Morocco it's complicated, but finally they toke again my package and i've got a tracking number, i've send a copy of the ticket by email to cutomer service. Wait and see :) Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 16, 2010 Corsair Employee Share Posted November 16, 2010 I am sorry but our customer service will do their best to help you. Link to comment Share on other sites More sharing options...
Nour Posted November 17, 2010 Author Share Posted November 17, 2010 Hi RAM GUY, They received the package this morning on Netherland (thanks god), i send an email to customer service to notice them, waiting for my new PSU :) Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 17, 2010 Corsair Employee Share Posted November 17, 2010 I have sent them a message for you and asked them to expedite your case. EDIT: I just spoke to the Customer Service manager by phone on your behalf and she has assured me they will get a unit out today for you and I am sorry for the problems. Link to comment Share on other sites More sharing options...
Nour Posted November 17, 2010 Author Share Posted November 17, 2010 Hi RAM GUY, I received a mail saying that my PSU will be sent shortly, thank you for your efforts, just some days to wait :) Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 17, 2010 Corsair Employee Share Posted November 17, 2010 No problem and again I am sorry for the delays. Link to comment Share on other sites More sharing options...
Nour Posted November 20, 2010 Author Share Posted November 20, 2010 Hi RAM GUY, So, the package arrived to Morocco BUT, and i was affraid that it happens, they send the package without specifying the option "DDP" (for duty paid) to UPS, and before they send the package i asked them more than 2 times to specify DDP option to avoid a such problem (last time they send it also without the DDP option and i've obliged to pay 40 EUR to release the package) and here we are... I send them an email to ask them to fix the problem to avoir losing more time (more than 3 weeks now...), wait and see. Regads Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 22, 2010 Corsair Employee Share Posted November 22, 2010 Nour, I am sorry about that but as I have told you previously there is little I can do, you need to contact our customer service. I will send them a message again but that is about all I can do, it is highly suggested you conatct them by phone and I am sure they can get this resolved ASAP. Link to comment Share on other sites More sharing options...
Nour Posted November 22, 2010 Author Share Posted November 22, 2010 Hi RAM GUY, I know that you already done a lot and i'de like to thank you for that, i'm just posting updates to keep you in touch :) Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 23, 2010 Corsair Employee Share Posted November 23, 2010 Okay NP and I did send them a message and ask them to contact you ASAP. Link to comment Share on other sites More sharing options...
Nour Posted November 23, 2010 Author Share Posted November 23, 2010 Hi RAM GUY, Didn't receive any answer from them, will call them today (8 hours on time difference so i should call them at 17h GMT), and Thursday the 25th it's Thanksgiving so happy Thanksgiving and hope they will fix the problem before holidays. Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 23, 2010 Corsair Employee Share Posted November 23, 2010 Please check your email they told me the has already been in contact with you. Link to comment Share on other sites More sharing options...
Nour Posted November 23, 2010 Author Share Posted November 23, 2010 Hi RAM GUY, Yes i'm already in contact with them from the begining and now we have a new problem :( it seems that they have made a mistake coz they send to me a 950TX and they should send a 1000HX... i called them and they said that they will send a new package tomorrow... what a bad luck.... So waiting... Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 23, 2010 Corsair Employee Share Posted November 23, 2010 Well they are taking care of everything, and I am sorry but the customs in your country is hard to deal with from what I understand. And They have a new 1000 Watt PSU on the way to you is what I am told.. Link to comment Share on other sites More sharing options...
Nour Posted November 26, 2010 Author Share Posted November 26, 2010 Hi RAM GUY, So, the package arrived to Morocco BUT, and yes (another problem), i asks customer service to avoid to send an invoice with 1 EUR and change the amount to at least 20 EUR to avoid customs problem, but they send again an invoice with 1 EUR and blocked again for customs, and UPS asks me again for customs, i've send an email to customer service to tell them what to do to resolve the problem and hope they will not take a longer time........ Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 28, 2010 Corsair Employee Share Posted November 28, 2010 Please reply to the customer service person who has been emailing you, they will take care of it. Link to comment Share on other sites More sharing options...
Nour Posted November 29, 2010 Author Share Posted November 29, 2010 Hi RAM GUY, I already replayed, and still wait. Regards Link to comment Share on other sites More sharing options...
Nour Posted December 2, 2010 Author Share Posted December 2, 2010 Still waiting... the cutoms problem takes too long time... Link to comment Share on other sites More sharing options...
Nour Posted December 4, 2010 Author Share Posted December 4, 2010 Hi RAM GUY, Finally i got a positive answer from UPS, they said that i should receive my package withing monday (hope so), i'll confirm to you when receive it. Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 6, 2010 Corsair Employee Share Posted December 6, 2010 Yes please do let us know and sorry for all the trouble. Link to comment Share on other sites More sharing options...
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