Nour Posted October 24, 2010 Share Posted October 24, 2010 Hi there, i'm here to tell you my story with corsair and i'm really confused with that !! :confused: I bought a Power supply TX950 a months ago and it was my first corsair product, i pay it about 140 EUR (with shipping costs), and i was building a new machine, i'm living on Morocco so to receive all the parts of the machine it's really a pain, so after receiving my Power Supply, and after assembling all the parts it seems that i have a BSOD when i try to install WINDOWS !!! so i waste 2 weeks to try to find out what's the problem !!! and after using and old power supply with my Asus P6T it worked like a charm !!!! so it seems that the Corsair TX950 caused my problem. I asked for an RMA and they agree because it's a know problem, but to send the deffective part from morocco to Netherland it's really a problem !!! i asked DHL for price they said that i have to pay 180 EUR just to send it back to Netherland !!!! Ok that's not Corsair problem so i found another solution to send it back and it cost me 40 EUR but i said ok i will pay if it solve my problem, but i asked the technical team to change my TX950 to HX850 because i really can't RMA again if it doesn't solve my problem, they say that THEY CAN'T !!! so i accept to receive a new TX950 that should solve my problem, so after weeks, i received a call from DHL saying that i have to get some pack i received, i was so excited, so i go to DHL and here they said that i should pay taxes for that !!!!! so i pay another 40 EUR to get my Beautifull Power Supply. Once again at home, i plug my power supply and try to install my Win and it worked ... ahhh i was so happy for that. Next day when i try to swich on my computer it doesn't post !!!!! and after searching again it seems that the power supply caused a COLD BOOT issue !!! so if i have to be able to use my computer i have to swich it on for about 20 min even if it doesn't post and then rebooted again and it works. So let do a summary, i spend time (months between RMA and receiving the new PSU), i spend money (140 + 40 + 40 = 220 EUR) just for PSU, and a lot of pain for my new machine, and finnaly it doens't work because the guys of the RMA doesn't changed my TX950 to a HX850 that didn't caused a such problem. So RAM GUY, how you feel about me right now !!!! do i have to buy any COrsair product on the future or even told people to buy them ??? Sorry for that but i'm really very disappointed about that :[pouts: Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 25, 2010 Corsair Employee Share Posted October 25, 2010 Please contact our customer service they will take care of you, or better yet let me know the RMA number and I will have them contact you. So RAM GUY, how you feel about me right now !!!! do i have to buy any COrsair product on the future or even told people to buy them ??? And I do not feel or make judgments on anyone ever, my concern is for you and any Corsair Customer to get the best service or help you/they need to try and resolve any issue that may crop up. That is my job its what I do. So I do not understand where you are coming from with this statement. I think if you spend some time reading the posts I have made on the forum for the last 8 years you will see where my head is at. But please get me your RMA number and I will be happy to do my best to help get this resolved ASAP. Link to comment Share on other sites More sharing options...
Nour Posted October 26, 2010 Author Share Posted October 26, 2010 Hi RAM GUY, thank you for your answer, i know that you are doing a good job, and when i had the first problem with the TX950 you helped me a lot. My RMA is 1163272 and case number is : Case #1471116 Thank you for all efforts you do for helping people, it's just made me really sad with a such result for my first Corsair product. Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 26, 2010 Corsair Employee Share Posted October 26, 2010 I am not in the office today home with the flue, but I sent a message to my right hand and they will contact you shortly, or you can call in and go to option 3 from the main phone menu and ask for a supervisor. Link to comment Share on other sites More sharing options...
Nour Posted October 27, 2010 Author Share Posted October 27, 2010 Thanks RAM GUY, i've received a mail from the tech, hope they will find a solution for my problem. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 27, 2010 Corsair Employee Share Posted October 27, 2010 NP and I will check on this when I get back in the office but I suspect it will be resolved shortly. Link to comment Share on other sites More sharing options...
Nour Posted October 28, 2010 Author Share Posted October 28, 2010 Hi RAM GUY, It seems that it will not solve my problem, here's the message i received (the standard message of RMA) : We are sorry to hear you are having problems with our parts. You may apply for an RMA number on our website at .... etc I already explained how much pain i had to send the deffective part with the first RMA and how much it cost to me, and you think that i'll try another RMA ??? :confused: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 28, 2010 Corsair Employee Share Posted October 28, 2010 I am in the office today give me a little time and I will see what I can do. Link to comment Share on other sites More sharing options...
Nour Posted October 28, 2010 Author Share Posted October 28, 2010 Ok thanks, and i really hope that it will be a solution for my problem. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 28, 2010 Corsair Employee Share Posted October 28, 2010 You have been in communication with one of Lead Techs in Tech support and he is trying to help you get a replacement at our expense and we want to see that PSU that is failing. Link to comment Share on other sites More sharing options...
Nour Posted October 29, 2010 Author Share Posted October 29, 2010 Ok so i'll open a new RMA as he asked, thanks. edit : RMA created. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 29, 2010 Corsair Employee Share Posted October 29, 2010 Its not needed I have just spoken to Customer service and they are arranging a new PSU to be sent to you and to have the PSU you have sent back to me for testing. Link to comment Share on other sites More sharing options...
Nour Posted October 29, 2010 Author Share Posted October 29, 2010 Ahh ok, its what i received from the tech guys, they asked me to open a new RMA that's why, so, i'll wait from information from you for details, and hope that will arrange my problem. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 30, 2010 Corsair Employee Share Posted October 30, 2010 You should have an email from our customer service with instructions and what we will send you. Link to comment Share on other sites More sharing options...
Nour Posted October 30, 2010 Author Share Posted October 30, 2010 Hi RAM GUY, Thak you, i received the mail and will send the PSU withing monday (i will not be able to use my computer before receiving the new PSU but i'll wait...), i just have one question, last time when i received the PSU, UPS obliged me to pay Customs, even if the invoice has no real price, it will happen again this time !! Regards Link to comment Share on other sites More sharing options...
Nour Posted November 1, 2010 Author Share Posted November 1, 2010 Hi RAM GUY, I contacted UPS to send the PSU using the UPS account that i received by mail but they said that the process is : 1 - You should contact Your UPS to tell them to contact UPS Morocco to retrieve the package. 2 - UPS NL will send an email to UPS Morocco for retrieval. 3 - UPS Morocco will retrieve the package from the adress sent by UPS NL. So you have to contact UPS and provide to them my contact (adress, phone.. etc) so they can do the job. Thanks again. Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 1, 2010 Corsair Employee Share Posted November 1, 2010 I am sorry but you would need to take this up with our customer service, you can install skype and then call them on the 888 number posted under contacts. Link to comment Share on other sites More sharing options...
Nour Posted November 1, 2010 Author Share Posted November 1, 2010 Ok i'll try to call them today. Edit : i talked to them and they say to replay by email with details, and that's what i've done, wait and see what next :) Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 1, 2010 Corsair Employee Share Posted November 1, 2010 I have sent them another message to try and help you. Link to comment Share on other sites More sharing options...
Nour Posted November 2, 2010 Author Share Posted November 2, 2010 Thank you for your help RAM GUY, i'm still waiting, no answer from Customer service till now... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 2, 2010 Corsair Employee Share Posted November 2, 2010 I spoke to them yesterday and they stated they sent you a message on Friday and I asked them to send it again. But reply to them and they answer you. Link to comment Share on other sites More sharing options...
Nour Posted November 2, 2010 Author Share Posted November 2, 2010 Hi RAM GUY, Yes i received a mail on Friday but this is the problem, the mail i received telling me to contact UPS but after contacting them ... etc you know the story, so i send them back an email and hope they will replay. Edit : I finally received an answer but they say that it's a long process and if i want things to go faster i have to pay UPS here on Morocco then i'll be refund, but theses costs from Morocco are too high !!! (about 180 EUR to send the package) so it's not possible for me to pay that so i aksed them to try to find a faster solution because i can't pay that amount and i can't use my computer (PSU disconnected and packed)... hope they will find a quick solution. Regards Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 3, 2010 Corsair Employee Share Posted November 3, 2010 I am sorry about that but I really do not have anything to do with shipping especially a specific Countries policies on international shipping. I would suggest you keep contacting our customer service for help as there is little I can do except send them a message on your behalf. Link to comment Share on other sites More sharing options...
Nour Posted November 3, 2010 Author Share Posted November 3, 2010 Thanks RAM GUY, you already helped me a lot, i will keep contacting them as you suggested and hope they will not take a long time... my computer misses me... :[pouts: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 4, 2010 Corsair Employee Share Posted November 4, 2010 I am sorry it has been such a problem and I do understand your frustration but I am limited to what I can do. But please give it another day or so if you do not hear from them let me know and I will be happy to send them a message again. Link to comment Share on other sites More sharing options...
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