aliex Posted May 13, 2021 Share Posted May 13, 2021 iCUE: 4.10.273 Virtuoso RGB Wireless SE Firmware: 0.17.149 Virtuoso Dongle Firmware: 0.16.80 Multipoint is not working, no Firmware Update available for headset or dongle in iCUE. Can someone please help? 2 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Elito Posted May 13, 2021 Corsair Employee Share Posted May 13, 2021 Hi The firmware has been pulled for the time being, It will return shortly. Link to comment Share on other sites More sharing options...
aliex Posted May 13, 2021 Author Share Posted May 13, 2021 Hi The firmware has been pulled for the time being, It will return shortly. Headset and dongle updated perfect. Solved. THANK YOU! :loveeyes: Link to comment Share on other sites More sharing options...
Durban Posted May 21, 2021 Share Posted May 21, 2021 currently unable to update- it's showing v.? and my headset is flashing red constantly. Link to comment Share on other sites More sharing options...
Thorkuaz Posted May 21, 2021 Share Posted May 21, 2021 I am having the same problem. Please help me. I'm about to go crazy. I just got my headset and ran into such a problem as soon as I bought it. So sad Link to comment Share on other sites More sharing options...
Thorkuaz Posted May 21, 2021 Share Posted May 21, 2021 Hello, I bought my Virtuoso SE rgb headset today. There is no problem in USB mode, but wireless does not connect. I cannot use wireless. iCue v: 4.11.274 Virtuoso Firmware: v. 0.17.149 Virtuoso SE Wireless Receiver: v. 5.4.99 I can't update any more. please help. Link to comment Share on other sites More sharing options...
Goos Posted May 21, 2021 Share Posted May 21, 2021 Exact same problem and can't use the headset wirelessly rendering it useless to me. Wireless was the reason I bought the thing... icue 4.11.274 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted May 24, 2021 Corsair Employee Share Posted May 24, 2021 Exact same problem and can't use the headset wirelessly rendering it useless to me. Wireless was the reason I bought the thing... icue 4.11.274 What is the current firmware version of your VIRTUOSO headset and its USB dongle? Link to comment Share on other sites More sharing options...
Daniel1626863001 Posted May 25, 2021 Share Posted May 25, 2021 (edited) I just updated to iCUE 4.11.274, which triggered me to check for updates... and I'm having an update version check problem too. (note: my M65, MM800, and K95 are all "up-to-date"... issue is headset only) I currently run my headset wired (USB) and it's firmware is listed as 0.17.149 Seems to be a relatively recent issue, as my previous iCUE4 update had no issue calling out to get the latest firmware version to do a compare... but that's been a few days/weeks ago when I installed the previous version... so not sure what happened in between. Is this a new iCUE4 issue, a site/API/access issue, or has the firmware been taken down again... i.e. "unavailable" I sure hope this isn't a side effect of the recent Virtuoso XT release. Edited May 25, 2021 by ~Daniel~ Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted May 25, 2021 Corsair Employee Share Posted May 25, 2021 I just updated to iCUE 4.11.274, which triggered me to check for updates... and I'm having an update version check problem too. (note: my M65, MM800, and K95 are all "up-to-date"... issue is headset only) I currently run my headset wired (USB) and it's firmware is listed as 0.17.149 Seems to be a relatively recent issue, as my previous iCUE4 update had no issue calling out to get the latest firmware version to do a compare... but that's been a few days/weeks ago when I installed the previous version... so not sure what happened in between. Is this a new iCUE4 issue, a site/API/access issue, or has the firmware been taken down again... i.e. "unavailable" I sure hope this isn't a side effect of the recent Virtuoso XT release. Firmware 0.17.149 for your VIRTUOSO is still up-to-date. We've temporarily pulled the firmware version from iCUE - I'll happily give an update here once available again. This is not related to the VIRTUOSO XT. Link to comment Share on other sites More sharing options...
Pavlakos Posted May 30, 2021 Share Posted May 30, 2021 Hello, I have a problem with the dongle of my virtuoso headphones. It is no longer recognized in Icue and the wireless mode does not work. dongle firmware v.? icue V4 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted June 3, 2021 Corsair Employee Share Posted June 3, 2021 Hello, I have a problem with the dongle of my virtuoso headphones. It is no longer recognized in Icue and the wireless mode does not work. dongle firmware v.? icue V4 Please open a ticket at https://help.corsair.com, our support will take care of you. Link to comment Share on other sites More sharing options...
Goos Posted June 5, 2021 Share Posted June 5, 2021 (edited) What is the current firmware version of your VIRTUOSO headset and its USB dongle? Dongle v0.16.80 Headset v0.17.149 I did manage to get it working wirelessly again so that's something. Just the firmware not updating now. Edited June 5, 2021 by Goos Link to comment Share on other sites More sharing options...
pyrotechnomimus Posted June 6, 2021 Share Posted June 6, 2021 It is mentioned above that there will be an update in this forum once the firmware is returning. I have the virtuoso SE Wireless dongle stuck at 0.16.80 and headset stuck at 0.17.149 which seems to work but there's quite a bit of wonkiness that I'm hoping updates will fix. Regularly ICUE says it can't find the devices and things like lighting effects stop working and at times other things which requires moving to USB mode, then back to wireless to fix or unplugging/plugging in my dongle to get things reading correctly again. These workarounds are currently working but I'd rather not have to do them. Since that mention of a new firmware will come out 'shortly', where would that be located? Or is shortly meaning longer than the ~month it's been? I'm just looking for how much I should be checking in on this. Thanks. Link to comment Share on other sites More sharing options...
martin7al Posted June 6, 2021 Share Posted June 6, 2021 iCUE: 4.11.274 Virtuoso RGB Wireless SE Firmware: 0.17.149 Virtuoso Dongle Firmware: 0.16.80 I have disconnects at times when using the wireless headphones, there is no firmware update available for headphones or dongle in iCUE. Can someone please help? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted June 12, 2021 Corsair Employee Share Posted June 12, 2021 Hi everyone, Please update your iCUE to 4.12.214 - firmware for your VIRTUOSO and its dongle should be available afterwards. Link to comment Share on other sites More sharing options...
Daniel1626863001 Posted June 12, 2021 Share Posted June 12, 2021 (edited) Hi everyone, Please update your iCUE to 4.12.214 - firmware for your VIRTUOSO and its dongle should be available afterwards. With the update, should we be seeing new firmware revisions... or just the return of proper function of the Virtuoso "check for updates"? As you can see in my screenshot, the check seems to be working once again... but there are no new firmware updates. Edited June 12, 2021 by ~Daniel~ Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted June 14, 2021 Corsair Employee Share Posted June 14, 2021 With the update, should we be seeing new firmware revisions... or just the return of proper function of the Virtuoso "check for updates"? As you can see in my screenshot, the check seems to be working once again... but there are no new firmware updates. Per your screenshot, your firmware is up-to-date. Firmware 5.xx is simply for enabling Multipoint to users with multiple SLIPSTREAM WIRELESS devices (K57 RGB WIRELESS, HARPOON RGB WIRELESS, etc.). If iCUE does not detect multiple SLIPSTREAM WIRELESS devices, it will not offer firmware 5.xx. Firmware 5.xx does not provide any optimization for users with a single SLIPSTREAM WIRELESS device. If you are experiencing any sort of issue with your VIRTUOSO headset/dongle, I suggest forcing a firmware update to either/both devices. If the issue persists, please open a ticket at https://help.corsair.com and our support will take care of you. Link to comment Share on other sites More sharing options...
Ramddriver Posted June 28, 2021 Share Posted June 28, 2021 Any chance I could get a copy of the firmware? iCue can't seem to update the firmware for me. Link to comment Share on other sites More sharing options...
Scienceninja Posted June 28, 2021 Share Posted June 28, 2021 I Also have issues with my Virtuoso RGB Wireless Headset's dongle and microphone LED flashing red, headset works fine plugged in with USB cable, just not working wirelessly. I cant seem to find any sort of firmware updates that may be able to help solve the problem, is there any way to get hold of the firmware? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted June 28, 2021 Corsair Employee Share Posted June 28, 2021 Any chance I could get a copy of the firmware? iCue can't seem to update the firmware for me. I Also have issues with my Virtuoso RGB Wireless Headset's dongle and microphone LED flashing red, headset works fine plugged in with USB cable, just not working wirelessly. I cant seem to find any sort of firmware updates that may be able to help solve the problem, is there any way to get hold of the firmware? What firmware is your VIRTUOSO and its dongle on? Are you guys using iCUE 4.12.240? Link to comment Share on other sites More sharing options...
Swifty676 Posted June 29, 2021 Share Posted June 29, 2021 What firmware is your VIRTUOSO and its dongle on? Are you guys using iCUE 4.12.240? Im also having an issue, Wireless isnt working Dongle is flashing red constantly. Dongle Firmware V.? Headset firmware V.0.17.149 iCue Ver 4.12.214 Image 1 Image 2 i HAVE email support 10 days ago, no response. <-- dont blame covid. its been 10 days.. Link to comment Share on other sites More sharing options...
ScarreDJokeR Posted July 3, 2021 Share Posted July 3, 2021 Hi all I had the same problem with V.? of firmware. Now with the latest icue 4.12.240 update come back. Dongle Firmware V.0.16.80 Headset firmware V.0.17.149 But the force update option is not highlight anymore. i cant do any force update. Does anyone else has this? Thanks Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted July 9, 2021 Corsair Employee Share Posted July 9, 2021 Hi all I had the same problem with V.? of firmware. Now with the latest icue 4.12.240 update come back. Dongle Firmware V.0.16.80 Headset firmware V.0.17.149 But the force update option is not highlight anymore. i cant do any force update. Does anyone else has this? Thanks Does iCUE 4.13.223 still refrain you from forcing update? Link to comment Share on other sites More sharing options...
ScarreDJokeR Posted July 15, 2021 Share Posted July 15, 2021 Does iCUE 4.13.223 still refrain you from forcing update? Nothing changed. Still force update is not highlighted 1 Link to comment Share on other sites More sharing options...
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