hydracool Posted January 25, 2019 Share Posted January 25, 2019 This is new build with Asus prime Z390-A and i7 processor. When I installed H100i Pro, it is getting detected under human interface device in device manager and at the same time under USB error 43 displayed. Also it's not detected in Link software( Version provided by Customer support team). My computer is completely missing the VID_1B1C&PID_0C04 entry in registry What i tried so far 1. Change USB ports. restart PC. 2. Try connecting to external USB ports. 3. removing ALL USB devices to ensure no conflict. 4. Uninstalled conflicting software's. Any other pointers? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Jam Posted January 25, 2019 Corsair Employee Share Posted January 25, 2019 Have you downloaded the latest chipset and USB drivers from Asus's website? By chance are you on the latest Bios for your board? Link to comment Share on other sites More sharing options...
hydracool Posted January 26, 2019 Author Share Posted January 26, 2019 Yes. Bios is also latest Link to comment Share on other sites More sharing options...
Pheelix Posted January 26, 2019 Share Posted January 26, 2019 This might help. [ame=https://www.youtube.com/watch?v=-4f11H35HRA]H100i Pro - Corsair Link Fix[/ame] I use iCue so I do not know if this will fix your issue with Corsair Link. Link to comment Share on other sites More sharing options...
hydracool Posted January 28, 2019 Author Share Posted January 28, 2019 Thanks... I returned it and got new unit. It's working now. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Jam Posted January 30, 2019 Corsair Employee Share Posted January 30, 2019 Glad to hear it's working now. Link to comment Share on other sites More sharing options...
SrbLeX Posted April 30, 2021 Share Posted April 30, 2021 So I think Im heaving the same problem and when I follow the steps, when I come to USB, under it Im missing bunch of the folders that are present on the video, especially im missing the one that has been pointed in the video. So now my Corsair H100i V2 is usless cuz its not even working and I cant overclock my PC. This is whats writen under H100i V2 when I opened it in Device Menager: "The drivers for this device are not installed. (Code 28) There are no compatible drivers for this device. To find a driver for this device, click Update Driver." Any solutions plz , thx. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Travis Posted May 3, 2021 Corsair Employee Share Posted May 3, 2021 So I think Im heaving the same problem and when I follow the steps, when I come to USB, under it Im missing bunch of the folders that are present on the video, especially im missing the one that has been pointed in the video. So now my Corsair H100i V2 is usless cuz its not even working and I cant overclock my PC. This is whats writen under H100i V2 when I opened it in Device Menager: "The drivers for this device are not installed. (Code 28) There are no compatible drivers for this device. To find a driver for this device, click Update Driver." Any solutions plz , thx. make sure you are on iCUE 3, does it show in iCUE3? If it doesn't, please create a ticket and we will assist you further. Link to comment Share on other sites More sharing options...
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