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H100i Pro not detected in Windows 10


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This is new build with Asus prime Z390-A and i7 processor. When I installed H100i Pro, it is getting detected under human interface device in device manager and at the same time under USB error 43 displayed. Also it's not detected in Link software( Version provided by Customer support team).

My computer is completely missing the VID_1B1C&PID_0C04 entry in registry

 

What i tried so far

1. Change USB ports. restart PC.

2. Try connecting to external USB ports.

3. removing ALL USB devices to ensure no conflict.

4. Uninstalled conflicting software's.

 

Any other pointers?

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  • 2 years later...

So I think Im heaving the same problem and when I follow the steps, when I come to USB, under it Im missing bunch of the folders that are present on the video, especially im missing the one that has been pointed in the video.

 

So now my Corsair H100i V2 is usless cuz its not even working and I cant overclock my PC.

 

This is whats writen under H100i V2 when I opened it in Device Menager:

 

"The drivers for this device are not installed. (Code 28)

 

There are no compatible drivers for this device.

 

 

To find a driver for this device, click Update Driver."

 

Any solutions plz , thx.

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  • Corsair Employees
So I think Im heaving the same problem and when I follow the steps, when I come to USB, under it Im missing bunch of the folders that are present on the video, especially im missing the one that has been pointed in the video.

 

So now my Corsair H100i V2 is usless cuz its not even working and I cant overclock my PC.

 

This is whats writen under H100i V2 when I opened it in Device Menager:

 

"The drivers for this device are not installed. (Code 28)

 

There are no compatible drivers for this device.

 

 

To find a driver for this device, click Update Driver."

 

Any solutions plz , thx.

 

make sure you are on iCUE 3, does it show in iCUE3?

 

If it doesn't, please create a ticket and we will assist you further.

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