khobbs_uk Posted February 4, 2014 Share Posted February 4, 2014 Hi, I have had a support ticket for two SSD's since 25th Jan now and it hasnt been looked at, please can someone direct me in the right direction to get a response, maybe it is their old system? Ticket ID is 6386118 thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 4, 2014 Corsair Employee Share Posted February 4, 2014 Hello. Sorry for the delay. We have responded to your ticket. Link to comment Share on other sites More sharing options...
khobbs_uk Posted February 9, 2014 Author Share Posted February 9, 2014 thanks. I have replied again, is there a new place for support tickets/rma's? regards Link to comment Share on other sites More sharing options...
wytnyt Posted February 9, 2014 Share Posted February 9, 2014 thanks. I have replied again, is there a new place for support tickets/rma's? regards no there isnt,now that ramguy has responded to your rma its now in the works.,,if you dont receive notifications in the time frame you desire,you can always call them and get current status regarding your rma... Link to comment Share on other sites More sharing options...
khobbs_uk Posted February 10, 2014 Author Share Posted February 10, 2014 thanks for confirming that Link to comment Share on other sites More sharing options...
khobbs_uk Posted February 25, 2014 Author Share Posted February 25, 2014 rma approved, but waiting for reply on ticket before send, thought i say here as been a while now and dont want rma to expire Link to comment Share on other sites More sharing options...
khobbs_uk Posted April 1, 2014 Author Share Posted April 1, 2014 hi, ticket 6386118 sent rma 6th March, nothing happend yet, provided tracking number, please advise, thanks. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 1, 2014 Administrators Share Posted April 1, 2014 Please be patient, we aren't open on the weekends when you posted your comment. Link to comment Share on other sites More sharing options...
khobbs_uk Posted April 8, 2014 Author Share Posted April 8, 2014 hi, still not heard anything back :( last update was 4th April thanks Link to comment Share on other sites More sharing options...
Toasted Posted April 9, 2014 Share Posted April 9, 2014 Contact customer service via phone and ask for a ticket update. You can call them using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
khobbs_uk Posted May 2, 2014 Author Share Posted May 2, 2014 Hi, I spoke to customer services a few days ago to see whats happening with my return that was sent in January, they confirmed replacements of two 120GB force GS ssds will be sent out, but they havnt arrived yet and my ticket dosnt show they have been sent, can someone confirm if they are on the way please, thanks. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 2, 2014 Administrators Share Posted May 2, 2014 Please respond back to your ticket asking this, thanks. Link to comment Share on other sites More sharing options...
khobbs_uk Posted May 4, 2014 Author Share Posted May 4, 2014 Ok done that just now, looking forward to update :) Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.