jasonca Posted July 17, 2019 Share Posted July 17, 2019 I bought the K63 wireless keyboard today. I installed the latest iCUE software and upgraded to the latest 3.08 firmware. I use this keyboard for a few hours, wirelessly. There have been four or five crashes, the lights on the keyboard all turn off, and when I press the keys there is no response. I have to turn off the keyboard and turn back on for it to work again. When I found out abou the problem, I turned off the sleep function in the iCUE software and turned off the LED function. But it didn't help, the same problem happened again. I noticed that the power indicator is white, indicating that the battery has enough power. How can I solve this problem, or do I have to wait for a new firmware release? Link to comment Share on other sites More sharing options...
Apophis3 Posted July 17, 2019 Share Posted July 17, 2019 Do a soft reset, maybe the kb's settings need to be reset after the flash. You may need to pair up the dongle afterwards. Link to comment Share on other sites More sharing options...
jasonca Posted July 17, 2019 Author Share Posted July 17, 2019 Do a soft reset, maybe the kb's settings need to be reset after the flash. You may need to pair up the dongle afterwards. I already did this, but it didn't help. Link to comment Share on other sites More sharing options...
zoyap75 Posted July 20, 2019 Share Posted July 20, 2019 Corsair's customer service sucks!! I had email them for almost a week and nobody reply me. My ticket no is #2000772500 I had same issue with my K63, it can't connect wirelessly. Maybe I need to do hard reset, but nobody even reply me. Die corsair!! Link to comment Share on other sites More sharing options...
jasonca Posted July 27, 2019 Author Share Posted July 27, 2019 Please help to release new firmware to fix this issue. Link to comment Share on other sites More sharing options...
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