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my new K63 wireless keyboard died several times.


jasonca
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I bought the K63 wireless keyboard today.

 

I installed the latest iCUE software and upgraded to the latest 3.08 firmware.

 

I use this keyboard for a few hours, wirelessly. There have been four or five crashes, the lights on the keyboard all turn off, and when I press the keys there is no response. I have to turn off the keyboard and turn back on for it to work again.

 

When I found out abou the problem, I turned off the sleep function in the iCUE software and turned off the LED function. But it didn't help, the same problem happened again.

 

I noticed that the power indicator is white, indicating that the battery has enough power.

 

How can I solve this problem, or do I have to wait for a new firmware release?

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Corsair's customer service sucks!! I had email them for almost a week and nobody reply me. My ticket no is #2000772500

 

I had same issue with my K63, it can't connect wirelessly. Maybe I need to do hard reset, but nobody even reply me. Die corsair!!

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