k63 wireless 180 € keyboard is not working?

[Gilles84]

Hello guys,

 

I love corsair equipements and been a customer for almost 20 years.

 

I just bought a K63 wireless + lapboard for 180 € on amazon. The thing is simply not working. It works for few seconds, then stop, alternatively.

 

- I fully charged it,

- Tried to reinitialize it

- I set the dongle 10 cm from it with the usb cable.

- Tried to connect it directly with the cable

- Installed icue v4 and updated the drivers.

 

--> not fixed.

 

I've opened a ticket and didn't get reply for now. I am very surprised that such an expensive product could be defective. I've been using a 20 € Log**ech wireless keyboard for years and never had issues with it.

 

I see a lot of negative feedbacks online and it scares me. Should i return it to amazon while I can, or is there a chance to get it working?

 

Cheers

Gilles

[Corsair Blade]

Hi Gilles,

 

We're very sorry to hear about the negative experience you're having with your K63 keyboard.

 

What is the ticket# for the request you've opened? I will have someone look at your ticket and help get things moving along for you.

[Gilles84]

Hi,

 

Thank you for the reply. Ticket # is 2004316284

 

I wrote it in french but just translated in english in the ticketing system.

 

Best,

Gilles