We're working on getting this rectified on our messaging. Thanks for reaching out to us. Do return the item as it's definitely not what you expected, understandably.
For anything further, do contact our team: help.corsair.com
-Art
Hey guys, we are aware of the issue and have identified the root cause. The team is working on a update that will fix it and we expect it to be ready end of this week, but will update this thread again once live!
-Art
Tienes algun software que pueda estar lanzado al mismo tiempo que iCue y controlando los colores? Por favor contactate con nuestro equipo despues de actualizar a la version mas reciente de iCue! help.corsair.com
-Art