kingturtle Posted December 7, 2013 Share Posted December 7, 2013 Does Corsair offer replacement front panel due to damage from shipping or manufacturer? Reason being, I don't want to send the entire case back just because of the dent. -Problem: My Corsair Vegeance C70 came with a dent in the front panel. http://i277.photobucket.com/albums/kk59/Alexthesimba/8e85eabe-aacc-4d4a-8d1c-ca26b1036a6a.jpg http://i277.photobucket.com/albums/kk59/Alexthesimba/52b1269a-7231-42c0-9fa9-2946a536a988.jpg Support Ticket: 6304190 Link to comment Share on other sites More sharing options...
peanutz94 Posted December 7, 2013 Share Posted December 7, 2013 Does Corsair offer replacement front panel due to damage from shipping or manufacturer? Yup sure do. And you've already on the right track raising a ticket. Link to comment Share on other sites More sharing options...
Yellowbeard Posted December 7, 2013 Share Posted December 7, 2013 Just curious, was it damaged in shipping? Is there damage to box that corresponds to the damage on the case? Link to comment Share on other sites More sharing options...
jlhawn Posted December 8, 2013 Share Posted December 8, 2013 I bought a C70 the first week they came out and mine had a dent in the same exact spot, but no damage to the box from shipping, so I would assume mine was damaged at Corsair. anyway they shipped me a new front panel for free and I got it in 3 days. Link to comment Share on other sites More sharing options...
The Beard Posted December 9, 2013 Share Posted December 9, 2013 I am curious if the box it came in was damaged at all, too. Link to comment Share on other sites More sharing options...
kingturtle Posted December 10, 2013 Author Share Posted December 10, 2013 I bought a C70 the first week they came out and mine had a dent in the same exact spot, but no damage to the box from shipping, so I would assume mine was damaged at Corsair. Yup same here. I just inspected the box both inside and out, and there is no dent to correspond with the damage. I guess it might have been at Corsair as well (since the box would have taken some damage to Newegg, or from there to my house). Link to comment Share on other sites More sharing options...
The Beard Posted December 10, 2013 Share Posted December 10, 2013 Yup same here. I just inspected the box both inside and out, and there is no dent to correspond with the damage. I guess it might have been at Corsair as well (since the box would have taken some damage to Newegg, or from there to my house). On the left side of your screen, click the RMA Request link. Corsair should be able to get a replacement out to you pretty quick after getting some information from you. Link to comment Share on other sites More sharing options...
kingturtle Posted December 21, 2013 Author Share Posted December 21, 2013 Well, it's been a long period since I filed that ticket. Can I get an update? Link to comment Share on other sites More sharing options...
Toasted Posted December 21, 2013 Share Posted December 21, 2013 Post your ticket # here. Link to comment Share on other sites More sharing options...
kingturtle Posted December 21, 2013 Author Share Posted December 21, 2013 I posted the ticket in the 1st post. 6304190 Link to comment Share on other sites More sharing options...
kingturtle Posted December 31, 2013 Author Share Posted December 31, 2013 Still waiting on ticket. Link to comment Share on other sites More sharing options...
kingturtle Posted January 8, 2014 Author Share Posted January 8, 2014 Another week and no word on what happened to the ticket? I am starting to get a bit annoyed considering this had no fault on my end or Newegg (box has no damage or dents).:sigh!: Link to comment Share on other sites More sharing options...
Toasted Posted January 8, 2014 Share Posted January 8, 2014 Due to the high surge in ticket inquiries over the holidays, our focus will be on responding to tickets as a priority. Corsair Tech Support will resume actively posting to the forum when ticket inquiries are at reasonable service levels. Posted in the notice at the top of the forum. Corsair are most likely loaded with tickets that need responding to, give them some time and they should get to you as soon as possible. Link to comment Share on other sites More sharing options...
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