Babydreamz Posted February 5, 2012 Share Posted February 5, 2012 There is a complete silence on the updating problem face by the many owners of the SP2500 and nothing on this matter from the support department. I don't like to RMA back the item as the freight charges can murder me (I'm from Asia) Corsair - where are you :confused::confused::confused: Agree with above. Hope Corsair can come with a solution to this problem quickly. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 7, 2012 Corsair Employee Share Posted February 7, 2012 We are looking into this now sorry it is taking some time to work it out. But if you are not having a problem I would not worry about the update. It will not have any impact on their functionality. But if you do have an issue then please use the link on the left and request an RMA and we can replace the POD just explain the issue in the problem description. Link to comment Share on other sites More sharing options...
ymmoth Posted February 17, 2012 Share Posted February 17, 2012 Have the same problem as all the above, is this that impossible to solve Corsair??? no matter what the tech guys says,there IS a problem here. At least give us some feedback on this issue.. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 25, 2012 Corsair Employee Share Posted February 25, 2012 We have identified the problem and a new update will be posted next week. It was actually an issue with the extraction utility used to create the .exe when using a 64 Bit O.S. Link to comment Share on other sites More sharing options...
NewOrder Posted February 29, 2012 Share Posted February 29, 2012 We have identified the problem and a new update will be posted next week. It was actually an issue with the extraction utility used to create the .exe when using a 64 Bit O.S. Hi! Is it released yet? Link to comment Share on other sites More sharing options...
kruppin Posted March 1, 2012 Share Posted March 1, 2012 Isn't it time to add some features also? I mean, sp2500 been out for quite some time now, and the only fix is "sub unmute" and languge. At the very least you could've added some EQs. I myself would like to have a real EQ, so I can set it as I like. Should be possible to set with one button, if not then you could make the presets with your computer then inject into an update. And also, maybe more importantly, it would be nice to be able to change between headset and spekers with a button. I mean, it's aimed for gamers (with headsets).. Needing to take the headset cable out every time is going to break the cable or connector sooner rather then later. Or is there some hardware limitation that makes this impossible? Or maybe you could make the code open source so the community can add what it like. (But if one installs custom FW the warranty is void, ofc) But I guess that's not going to happen. :p Well, still love the sp2500, but would like to love it even more. :D Link to comment Share on other sites More sharing options...
greeny2010 Posted March 3, 2012 Share Posted March 3, 2012 We have identified the problem and a new update will be posted next week. It was actually an issue with the extraction utility used to create the .exe when using a 64 Bit O.S. It's March and still no status on this update you mentioned? Never expect such service from Corsair :(: Link to comment Share on other sites More sharing options...
Wired Posted March 3, 2012 Share Posted March 3, 2012 The updater goes online to get updates. Have you run it and seen if it's grabbed anything new? Link to comment Share on other sites More sharing options...
greeny2010 Posted March 3, 2012 Share Posted March 3, 2012 The updater goes online to get updates. Have you run it and seen if it's grabbed anything new? It goes online and 'no updatable found for this device'. Just when Corsair can gives the SP2500 owners a bug-free updater program :confused: Link to comment Share on other sites More sharing options...
NewOrder Posted March 5, 2012 Share Posted March 5, 2012 Downloaded the new update, but it has stopped at "Plug In your device and wait for more instructions" Nothing happens, I've tried rebooting the device too. Link to comment Share on other sites More sharing options...
greeny2010 Posted March 5, 2012 Share Posted March 5, 2012 Apparently there must be a major fault in which Corsair has no answer. They keep on delaying the update of the software by who-know-what group. I'm really pissed by this kind of support and my next hardware upgrade will be be Corsair. That's a promise. Oh yes, rma from my location, the postage can let me upgrade a better gaming system. Link to comment Share on other sites More sharing options...
superxero044 Posted March 8, 2012 Share Posted March 8, 2012 Installs fine for me but it blows up on trying to run the update. Sounds like I'm not the only one having the problem. Please post here when these issues are resolved. I don't need to update the firmware so I will just wait until these issues are ironed out. Link to comment Share on other sites More sharing options...
greeny2010 Posted March 10, 2012 Share Posted March 10, 2012 Installs fine for me but it blows up on trying to run the update. Sounds like I'm not the only one having the problem. Please post here when these issues are resolved. I don't need to update the firmware so I will just wait until these issues are ironed out. There are many, many, many owners are facing the same problem. Yet, nothing coming from the support desk. Such customer's service is real bad for the company like Corsair. Link to comment Share on other sites More sharing options...
hackztor Posted March 12, 2012 Share Posted March 12, 2012 If you do not want to wait, install a vm such as vmware or virtualbox and put windows xp or windows 7 32bit. Much easier than waiting. Link to comment Share on other sites More sharing options...
memino Posted March 18, 2012 Share Posted March 18, 2012 If you do not want to wait, install a vm such as vmware or virtualbox and put windows xp or windows 7 32bit. Much easier than waiting. I just registered to thank you, ran virtual box as windows 7 the updater installed, ran the updater in compatibility mode windows 7 as it was crashing and now I'm on the latest firmware. Shameful how long Corsair are taking to repair this. Link to comment Share on other sites More sharing options...
greeny2010 Posted March 18, 2012 Share Posted March 18, 2012 For those who are still having problem in updating the firmware to 1.05.08A, here are the steps I performed to have the firmware updated. 1 - Grab the latest updater software from the support section. 2 - Run the updater to install it on your system. Mine is a Win7 Pro x64. 3 - Go to Start -> All Program -> Corsair and run the SP2500 Updater. 4 - Switch off and on the SP2500 and connect a USB cable. 5 - Let the program do the necessary updating and you are done. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 26, 2012 Corsair Employee Share Posted March 26, 2012 Actually the update was just updated last week so this problem should be resolved, please try it again and down load the new update and let me know if you have any problems. Link to comment Share on other sites More sharing options...
superxero044 Posted March 27, 2012 Share Posted March 27, 2012 Uninstalled and downloaded newest version. Get error: Microsoft Visual C++ Debug Library Debug Error! Program: C:\users\username\appdata\local\temp\sp2500updater\dfusedemo.exe HEAP CORRUPTION DETECTED: after Normal block (#147) at 0x04C17AB0 CRT detected that the application wrote memory after end of the heap buffer. (Press Retry to debug the application) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 3, 2012 Corsair Employee Share Posted April 3, 2012 That sounds like some other issue, can you try the update on another system like a NOTEBOOK or other computer? You don't have to connect the Audio only the USB cable and the speakers need to be powered. Link to comment Share on other sites More sharing options...
Technochris Posted April 7, 2012 Share Posted April 7, 2012 I also had problems trying to update the firmware on my Win 7 x64 computer but the below instructions worked fine for me after I installed the USB driver sttube64.7z from the quoted link below and I could update my firmware to the latest version available 105.08A flawlessly. So just follow these instructions and it should go fine. By the way, I updated my firmware using the latest Updater available, which is 1020 at the time I wrote this message. Hi folks, I could solve the updateproblem on 64bit system. Here is how to do: 1. turn off the Pod 2. connect the Pod to the PC 3. turn on the Pod and now the driver has to be installed 4. download this http://www2.corsair.com/software/SP2500/Driver/sttube64.7z 5. extract this and start the containing dpinst.exe, now the driver is going to be installed 6. download this http://www2.corsair.com/software/SP2500/Updater/SP2500Updater_1_013.txt 7. change the file to SP2500Updater_1_013.exe 8. execute SP2500Updater_1_013.exe and you can update So hope this works for you greetings maulbongo Link to comment Share on other sites More sharing options...
Wingless Posted April 21, 2012 Share Posted April 21, 2012 I get this error Microsoft Visual C++ Debug Library Debug Error! Program: C:\users\username\appdata\local\temp\sp2500updater\dfusedemo.exe HEAP CORRUPTION DETECTED: after Normal block (#169) at 0x04350AD0. CRT detected that the application wrote memory after end of the heap buffer. (Press Retry to debug the application) The updater then runs in the background searching updates and then crashes. Link to comment Share on other sites More sharing options...
Bane2087 Posted May 23, 2012 Share Posted May 23, 2012 Hi folks, I could solve the updateproblem on 64bit system. Here is how to do: 1. turn off the Pod 2. connect the Pod to the PC 3. turn on the Pod and now the driver has to be installed 4. download this http://www2.corsair.com/software/SP2500/Driver/sttube64.7z 5. extract this and start the containing dpinst.exe, now the driver is going to be installed 6. download this http://www2.corsair.com/software/SP2500/Updater/SP2500Updater_1_013.txt 7. change the file to SP2500Updater_1_013.exe 8. execute SP2500Updater_1_013.exe and you can update So hope this works for you greetings maulbongo I could not get the setup to run on Win 7 64bit it would just crash. So I found this thread and tried these steps above on Win 7, same problem updater would crash. Tried as administrator... crash. Tried in XP compatibility mode... crash. Finally I installed and fired up the XP mode feature in Windows 7, tried it there and lo and behold no crash! Installation failure instead! :mad: I tried but could not complete the above steps as the link is for the 64 bit USB driver which won't work on XP32. http://www2.corsair.com/software/SP2500/Driver/sttube.7z <- here is the 32 bit USB driver. So finally the steps were: 1) Download and install the 64bit USB driver as in step 4 above. 2) Download and install XP Mode in Windows 7 (note this feature is for Ultimate, Professional and Enterprise versions of Windows 7 only - you will need another virtual machine software if you have Home Premium or lower). 3) Download and install 7zip in the XP Virtual PC. 4) Download and install the 32bit USB driver above. 5) Click the USB menu at the top of the Virtual PC session and attach the STM32 device. 6) Continue from the original step 5 posted by maulbongo. I tried many other things and this was the ONLY way that worked for me. Complicated and long winded but I got there in the end, hope this helps someone. This is not good form from Corsair, their hardware products are known to be pretty good but their software is kinda holding them back. Link to comment Share on other sites More sharing options...
spacescreamer Posted May 28, 2012 Share Posted May 28, 2012 ^ Thanks for the info.. quite helpful. Now can anybody point/provide me the changelog for the firmwares pls..? My set came with 1.05.06 and after reading all the issues, i only intend to upgrade unless there is some serious feature added or critical flaw removed. Thanks in advance :) A sticky will be good i think. Link to comment Share on other sites More sharing options...
ars92 Posted May 31, 2012 Share Posted May 31, 2012 ^ Thanks for the info.. quite helpful. Now can anybody point/provide me the changelog for the firmwares pls..? My set came with 1.05.06 and after reading all the issues, i only intend to upgrade unless there is some serious feature added or critical flaw removed. Thanks in advance :) A sticky will be good i think. It fixes some Japanese characters if you use japanese language. and something about the subwoofer. But nothing which increases sound quality or real fixes which should concern you. It was flawless before, and also after the update for me. :biggrin: Link to comment Share on other sites More sharing options...
greeny2010 Posted May 31, 2012 Share Posted May 31, 2012 What the latest firmware available? Link to comment Share on other sites More sharing options...
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