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SP2500 update problem

marangoni

By marangoni
in Audio

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ars92

ars92

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Posted
So, I've tried using the update software on 5 different computers and with the exception of one of them, I ended up with the same results= "The installation failed. Please try again later." The four systems that resulted with the failed message are all running Win7 64-bit. The one exception was an older laptop that is running the Windows 8 Developer Preview 32-bit, and it finished the install but said that there wasn't any SP2500 device that could be updated. So I'm still left without an updated device at the moment. It seems that this issue is indeed related to 64-bit OS's.

 

i remember having that error too,turns out it was because i didn't turn on the speakers AFTER connecting the cable correctly to the pc and the speakers.make sure u see the USB connected message.Or it will say "there wasn't any SP2500 device that could be updated".

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marangoni

marangoni

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i remember having that error too,turns out it was because i didn't turn on the speakers AFTER connecting the cable correctly to the pc and the speakers.make sure u see the USB connected message.Or it will say "there wasn't any SP2500 device that could be updated".

 

ars92, are you running a 64-bit OS?

I think you are misunderstanding the problem. This is not a problem of installing the update, its a problem of installing the update SOFTWARE onto the computer. It fails every time, at the same point, no matter what (see the attached image on my original post). I am able to get the USB connected message on the controller, but it still fails. Judging from my experience, and the fact that others with 64-bit OS are having the exact same issue, it would appear the .exe installer is incompatible with windows 64-bit and needs to be fixed. Plain and simple.

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ars92

ars92

Posted
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ars92, are you running a 64-bit OS?

I think you are misunderstanding the problem. This is not a problem of installing the update, its a problem of installing the update SOFTWARE onto the computer. It fails every time, at the same point, no matter what (see the attached image on my original post). I am able to get the USB connected message on the controller, but it still fails. Judging from my experience, and the fact that others with 64-bit OS are having the exact same issue, it would appear the .exe installer is incompatible with windows 64-bit and needs to be fixed. Plain and simple.

 

In his post he said he got the error "no update-able sp2500 detected" on Windows 8 developer 32bits and totally failed with 64 bits,so he could have tried what i said on that windows version.I am obviously NOT misunderstanding the issue.It doesnt work on 64 bits,yeah everyone knows that by now,but since he has one with 32 bit windows,it just SHOULD work with that one.=)

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boondock87

boondock87

Posted
Posted

I've joined to complain about the same problem.

 

When I insert the usb, the device is picked up as a STM32 DFU and windows cant find any driver for it.

 

When trying to install the driver from the download, it gets to the part stating "Installing SP2500 updater..." and then just comes up with an error message "The installation failed. Please try again later."

 

I hope the software does something regarding the sound, as I'm not too happy coming from my Z5500 system.

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hackztor

hackztor

Posted
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I can confirm that this does not work on Windows 7 x64. I loaded up a vm of windows xp and ran it in there and it ran fine. I had 1.05.06 so do not know if there was a 7.

 

1.05.08:

Heres fixes

Enhancements:

Changed subwoofer mute control to autmatically unmute when volume knob is turned.

 

Bugs fixed:

Correct two japanese character fonts.

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maulbongo

maulbongo

Posted
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Hi folks,

 

I could solve the updateproblem on 64bit system.

Here is how to do:

 

1. turn off the Pod

2. connect the Pod to the PC

3. turn on the Pod and now the driver has to be installed

4. download this http://www2.corsair.com/software/SP2500/Driver/sttube64.7z

5. extract this and start the containing dpinst.exe, now the driver is going to be installed

6. download this http://www2.corsair.com/software/SP2500/Updater/SP2500Updater_1_013.txt

7. change the file to SP2500Updater_1_013.exe

8. execute SP2500Updater_1_013.exe and you can update

 

So hope this works for you

 

greetings maulbongo

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Warrior 3000

Warrior 3000

Posted
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Hi folks,

 

I could solve the updateproblem on 64bit system.

Here is how to do:

 

1. turn off the Pod

2. connect the Pod to the PC

3. turn on the Pod and now the driver has to be installed

4. download this http://www2.corsair.com/software/SP2500/Driver/sttube64.7z

5. extract this and start the containing dpinst.exe, now the driver is going to be installed

6. download this http://www2.corsair.com/software/SP2500/Updater/SP2500Updater_1_013.txt

7. change the file to SP2500Updater_1_013.exe

8. execute SP2500Updater_1_013.exe and you can update

 

So hope this works for you

 

greetings maulbongo

 

 

the download in step 6 does not work. its just a page of text. =/

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Wired

Wired

Posted
Posted
Hi folks,

 

I could solve the updateproblem on 64bit system.

Here is how to do:

 

1. turn off the Pod

2. connect the Pod to the PC

3. turn on the Pod and now the driver has to be installed

4. download this http://www2.corsair.com/software/SP2500/Driver/sttube64.7z

5. extract this and start the containing dpinst.exe, now the driver is going to be installed

6. download this http://www2.corsair.com/software/SP2500/Updater/SP2500Updater_1_013.txt

7. change the file to SP2500Updater_1_013.exe

8. execute SP2500Updater_1_013.exe and you can update

 

So hope this works for you

 

greetings maulbongo

Where'd you get those instructions?
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maulbongo

maulbongo

Posted
Posted
and i installed the thing in step 4 and i think it made my speakers sound off tuned and a lot worse. wtf is going on with this bootleg fix you have!! =/

 

Hi Warrior 3000,

 

This has nothing to do with the speakers, this only installs the Driver to your system, needed for recognizing the soundsystem within the updater.

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maulbongo

maulbongo

Posted
Posted
the download in step 6 does not work. its just a page of text. =/

 

Hi Warrior 3000,

 

Yes, true and this "page" of text you have to download and change the extension from txt to exe, but if you are not aware of how to do such stuff you probably just should keep your hands away.

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maulbongo

maulbongo

Posted
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Where'd you get those instructions?

 

Hi Wired,

 

This instruction you can find, when you start the "SP2500UpdaterInstall.exe".

In your users temp folder a folder is created with the name "SP2500UpdaterInstall".

And within this folder you can find a "install.xml", where all is written, what this "SP2500UpdaterInstall.exe" does.

Here the content:

 

<?xml version="1.0"?>
<lista_installer xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
 <Application7za>
   <url>http://www2.corsair.com/software/SP2500/Driver/7za.txt</url>
   <size>197632</size>
 </Application7za> 
 <Driver_Package_x86>
   <version>3.0.1</version>
<size>220961</size>
   <create_date>05/12/2011</create_date>
   <url>http://www2.corsair.com/software/SP2500/Driver/sttube86.7z</url>
 </Driver_Package_x86>
  <Driver_Package_x64>
   <version>3.0.1</version>
<size>285146</size>
   <create_date>05/12/2011</create_date>
   <url>http://www2.corsair.com/software/SP2500/Driver/sttube64.7z</url>
 </Driver_Package_x64>
 <Application_Installer>
   <version>1.000</version>
<size>524288</size>
   <create_date>03/03/2011</create_date>
   <url>http://www2.corsair.com/software/SP2500/Updater/SP2500UpdaterInstall.txt</url>
 </Application_Installer>
 <Application_Updater>
   <version>1.013</version>
<size>606208</size>
   <create_date>04/28/2011</create_date>
   <url>http://www2.corsair.com/software/SP2500/Updater/SP2500Updater_1_013.txt</url>
 </Application_Updater>
 <Application_Replace>
<size>134144</size>
   <url>http://www2.corsair.com/software/SP2500/Updater/ReplaceApp.txt</url>
 </Application_Replace>
</lista_installer>

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Cro Mag

Cro Mag

Posted
Posted
Did you guys having the usb connector looking shaky? I'm having loose connection with the usb connector. It's not a tight fix.

 

yes, i have seen this as well. After a closer look at the mini usb cable connection on the inside, there is a plastic piece where the contacts sit on. You will see the plastic seems to come in different thickness. I have 2 usb cables laying around, one has a thin plastic under the contacts and the other has a thicker maybe twice as thick that fits nice and snug like a usb should feel while the other feels very loose.

 

As for the thread topic, I also can not update my firmware (currently 1.05.06A) for my sp-2500. I also have windows 7 x64 and it just fails on the install of the update software.

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greeny2010

greeny2010

Posted
Posted

There is a complete silence on the updating problem face by the many owners of the SP2500 and nothing on this matter from the support department. I don't like to RMA back the item as the freight charges can murder me (I'm from Asia)

 

Corsair - where are you :confused::confused::confused:

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