marangoni Posted December 26, 2011 Share Posted December 26, 2011 Hello, I recently purchased the Corsair SP2500 speakers, which sound great! I went online to download the SP2500 Update Installer, but for some reason the install fails every time. I have attached a screenshot of my issue. The download instructions on the corsair website get cut off in both my IE9 and Firefox browsers, so I am unable to read the full instructions. Someone please help, I just want the software to be installed! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 26, 2011 Corsair Employee Share Posted December 26, 2011 Double check to see if you are running the update as "administrator" Please make sure you are using Internet Explorer. Also can you please provide a link to where you got the update from. Link to comment Share on other sites More sharing options...
marangoni Posted December 27, 2011 Author Share Posted December 27, 2011 I've tried running as administrator, and have used Internet Explorer. Both "run" and save" options for the installer give me this error. I've been getting it directly from the corsair website. Here is the link I have been using: http://www.corsair.com/pc-computer-audio/pc-computer-speakers/gaming-audio-series-sp2500-high-power-2-1-pc-speaker-system.html Link to comment Share on other sites More sharing options...
Babydreamz Posted December 27, 2011 Share Posted December 27, 2011 Hi, I have the same problem as well. I tried running it with administrator and it still does not update. It cannot go through the last step on installation. Any other way to update this? Link to comment Share on other sites More sharing options...
joecar10 Posted December 27, 2011 Share Posted December 27, 2011 Just bought them yesterday and I'm having the same issue. Using IE9 and running Windows 7 Pro SP1 (64bit) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 27, 2011 Corsair Employee Share Posted December 27, 2011 We are currently working to have the instructions viewable on the website product page. It does require a Mini USB cable for the update. Link to comment Share on other sites More sharing options...
Babydreamz Posted December 28, 2011 Share Posted December 28, 2011 We are currently working to have the instructions viewable on the website product page. It does require a Mini USB cable for the update. The system does not come with a Mini USB cable. Can we use any Mini USB cable? Also, is there actually an update for it? UPDATE: Tried updating it with a mini usb cable attatched. It still gives the same results. "The Installation failed. Please try again later" Link to comment Share on other sites More sharing options...
marangoni Posted December 29, 2011 Author Share Posted December 29, 2011 The system does not come with a Mini USB cable. Can we use any Mini USB cable? Also, is there actually an update for it? UPDATE: Tried updating it with a mini usb cable attatched. It still gives the same results. "The Installation failed. Please try again later" I also tried updating with a mini USB cable with the same failed results. Surely there must be a way to get this program installed? Link to comment Share on other sites More sharing options...
ars92 Posted December 29, 2011 Share Posted December 29, 2011 I have successfully installed it but it only fixed two japanese characters..... So i dont think you guys have anything to lose by not installing it. Link to comment Share on other sites More sharing options...
marangoni Posted December 29, 2011 Author Share Posted December 29, 2011 I have successfully installed it but it only fixed two japanese characters..... So i dont think you guys have anything to lose by not installing it. What did you do to have it installed? Can you please explain step by step? I'd still really like to install it in case any future updates are released. Link to comment Share on other sites More sharing options...
ars92 Posted December 30, 2011 Share Posted December 30, 2011 I think the one thing you guys forgot to do is make sure your speaker is turned off when you connect the cable both to your speaker and your computer USB port.Only after that should you turn it on.It will then say "USB cable connected" or something.After that,start the installer and just follow the instructions.It should work as that's exactly what I did. :) EDIT:I would suggest you guys to first uninstall the SP2500 updater if you have installed it.The reason is because it would first install the USB drivers from STMicroelectronics before proceeding to the firmware update.If not,it will be stuck at "waiting for device".connect the cables,turn on the device,start the installer,and go on from there. Link to comment Share on other sites More sharing options...
greeny2010 Posted January 3, 2012 Share Posted January 3, 2012 I think the one thing you guys forgot to do is make sure your speaker is turned off when you connect the cable both to your speaker and your computer USB port.Only after that should you turn it on.It will then say "USB cable connected" or something.After that,start the installer and just follow the instructions.It should work as that's exactly what I did. :) EDIT:I would suggest you guys to first uninstall the SP2500 updater if you have installed it.The reason is because it would first install the USB drivers from STMicroelectronics before proceeding to the firmware update.If not,it will be stuck at "waiting for device".connect the cables,turn on the device,start the installer,and go on from there. Still no go after following what you have recommended. Still stopped at the installing part. I just wonder if the support here read our mails? Link to comment Share on other sites More sharing options...
ars92 Posted January 3, 2012 Share Posted January 3, 2012 did you see the "usb connected message"? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 3, 2012 Corsair Employee Share Posted January 3, 2012 Make sure you are using a Mini USB to USB connector for the upgrade. (please note the cable is not provided). Link to comment Share on other sites More sharing options...
joecar10 Posted January 4, 2012 Share Posted January 4, 2012 RAM GUY - Maybe you can offer more useful help then letting us know multiple times that we need to connect the device to the computer via mini USB to USB. Next, are you going to tell us to make sure our computer is on? Speaking of which, the product DOES come with a mini usb to usb cable. Anyway, maybe the issue is the software is incompatible with 64bit ver. of windows 7. I will try installing on windows xp (32 bit) tomorrow. Link to comment Share on other sites More sharing options...
greeny2010 Posted January 4, 2012 Share Posted January 4, 2012 did you see the "usb connected message"? Yes, the message appeared. I'm using Win 7 x64 and if the installer only works under 32bits? Why this problem is still not debug when so many of us are facing this problem? Link to comment Share on other sites More sharing options...
ars92 Posted January 4, 2012 Share Posted January 4, 2012 yeah,i guess the problem only affects 64 bits users.I'm on 32 bit windows 7.Might try it on my laptop which is a 64 bit windows 7. Link to comment Share on other sites More sharing options...
keitoro Posted January 4, 2012 Share Posted January 4, 2012 RAM GUY - Maybe you can offer more useful help then letting us know multiple times that we need to connect the device to the computer via mini USB to USB. Next, are you going to tell us to make sure our computer is on? Speaking of which, the product DOES come with a mini usb to usb cable. Anyway, maybe the issue is the software is incompatible with 64bit ver. of windows 7. I will try installing on windows xp (32 bit) tomorrow. Work fine on windows XP 32 bit Link to comment Share on other sites More sharing options...
Wired Posted January 4, 2012 Share Posted January 4, 2012 Speaking of which, the product DOES come with a mini usb to usb cable.There's no document to support that, and I know my SP2500 did not come with a mini USB to USB cable. Link to comment Share on other sites More sharing options...
joecar10 Posted January 5, 2012 Share Posted January 5, 2012 lol I guess I am imagining the cable that I took out of the box and used to connect the controller to my PC. But anyway, it works on windows XP 32 bit. So the issue seems to be trying to install the software on a 64bit version of Windows 7. Can corsair tech support confirm this? Link to comment Share on other sites More sharing options...
marangoni Posted January 5, 2012 Author Share Posted January 5, 2012 Its not working for me on 64-bit also. On another note, my speakers did not come with a mini USB cable, only the cable to connect the controller to the sub. I just happened to have a mini USB cable lying around. Link to comment Share on other sites More sharing options...
joecar10 Posted January 5, 2012 Share Posted January 5, 2012 I just noticed right now. The cable I pulled out of the box has the 'Motorola' logo on it. I think I purchased a set that was previously purchased, returned to Canada Computers with the cable inside the box, re-packaged, and put back out on display. So yeah, the cable is not supposed to come with the set. I apologize if this has confused anyone. Either way, this has nothing to do with the actual problem. Link to comment Share on other sites More sharing options...
greeny2010 Posted January 5, 2012 Share Posted January 5, 2012 Corsair is still 'dumb' on this matter. Why can't they release a 64 bits version? Link to comment Share on other sites More sharing options...
Wired Posted January 5, 2012 Share Posted January 5, 2012 Corsair is still 'dumb' on this matter. Why can't they release a 64 bits version?Try running the update in compatibility mode. Link to comment Share on other sites More sharing options...
Lycronis Posted January 5, 2012 Share Posted January 5, 2012 So, I've tried using the update software on 5 different computers and with the exception of one of them, I ended up with the same results= "The installation failed. Please try again later." The four systems that resulted with the failed message are all running Win7 64-bit. The one exception was an older laptop that is running the Windows 8 Developer Preview 32-bit, and it finished the install but said that there wasn't any SP2500 device that could be updated. So I'm still left without an updated device at the moment. It seems that this issue is indeed related to 64-bit OS's. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.