bishes Posted November 4, 2006 Share Posted November 4, 2006 The past couple weeks my computer has been experiencing random freezing and crashes and now it crashes every time I try to do something more than browsing the internet (but sometimes that causes it too). Sometimes the computer will last a day and a half before a crash but usually it only will last an hour or so. I ran memtest last night and it didn't last 4 minutes before it game me 25 errors and froze up. I ran it again this time only lasting 39 seconds before it crashed. This morning I switched the memory cards in the DIMMs and it lasted more than 15 minutes but I still got some errors but it is working a little better. It still crashes but not as often. It is still unacceptable since I bought it less than 2 months ago. I wouldn't mind an RMA but this is my only computer and I need it to stay running for school so I cannot afford to send the RAM in before getting a replacement. What are my options? Link to comment Share on other sites More sharing options...
Yellowbeard Posted November 4, 2006 Share Posted November 4, 2006 On ASUS MOBOs you must disable USB Legacy Support to run Memtest. Please set the memory voltage to 2.1v, set the timings manually, and test each module individually. Also, if you continue to have stability problems, you may want to look at the settings listed in post # 19 here: http://www.houseofhelp.com/forums/showthread.php?p=267771#post267771 Link to comment Share on other sites More sharing options...
bishes Posted November 8, 2006 Author Share Posted November 8, 2006 I have figured out that one stick is bad. I cannon boot from it at all and when it is in with the other stick it will POST but lock up before it gets to windows. Right now I am using just the one stick that works. Link to comment Share on other sites More sharing options...
Yellowbeard Posted November 8, 2006 Share Posted November 8, 2006 Let's get them both replaced. Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Since you have a TwinX set, please return both DIMMs so that you will recieve a matched and tested pair. Link to comment Share on other sites More sharing options...
bishes Posted November 8, 2006 Author Share Posted November 8, 2006 I don't have the original packaging anymore since when I bought it from newegg it came with a mail in rebate and I threw away the plastic packaging. I do have some anti-static bags, would that be good enough if I packaged it properly? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 8, 2006 Corsair Employee Share Posted November 8, 2006 Yes that would be fine just put them in a small box so they dont get damaged! Link to comment Share on other sites More sharing options...
bishes Posted November 8, 2006 Author Share Posted November 8, 2006 great, thanks guys! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 8, 2006 Corsair Employee Share Posted November 8, 2006 NP Please let us know when you get the new modules! Link to comment Share on other sites More sharing options...
bishes Posted November 17, 2006 Author Share Posted November 17, 2006 I hate to bump this needlessly, but I have a quick question about the RMA process. I shipped the RAM modules priority last Friday and right now I am out of town until Sunday and I have been since Wednesday. Since I am out of town I do not have access to my RMA# or service# but I would like to know if the new modules have shipped and if I should worry about somebody stealing the RAM from my doorstep. I have not received any emails with tracking info for the package so I do not know the status of the RMA. I would appreciate any insight on this but I understand if you don't have access to that information. --Dan Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 17, 2006 Corsair Employee Share Posted November 17, 2006 You can contact our customer service and ask them! 888-222-4346! Link to comment Share on other sites More sharing options...
bishes Posted November 20, 2006 Author Share Posted November 20, 2006 update: According to your customer service folks you have not received the modules and according to USPS delivery confirmation it was in Oakland, CA on the 12th. I shipped it priority and I'm getting pretty nervous that nobody seems to know where it is :(: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 22, 2006 Corsair Employee Share Posted November 22, 2006 How are you making out with this? Link to comment Share on other sites More sharing options...
bishes Posted November 26, 2006 Author Share Posted November 26, 2006 I'm getting pretty frustrated. Here is what usps.com says about the shipment: Label/Receipt Number: 0306 1070 0001 6029 4070 Status: Enroute Your item was processed and left our OAKLAND, CA 94615 facility on November 12, 2006 I'm using memory I bought from bestbuy but I only have another week before I have to return it. Let's hope something happens soon :(: I just remembered that I haven't heard anything about the $40 mail in rebate I should have gotten w/ the memory bought from newegg. this is definitely the LAST time I use usps for anything even remotely important :(: Link to comment Share on other sites More sharing options...
bishes Posted November 27, 2006 Author Share Posted November 27, 2006 I'm getting pretty frustrated. Here is what usps.com says about the shipment: Label/Receipt Number: 0306 1070 0001 6029 4070 Status: Enroute Your item was processed and left our OAKLAND, CA 94615 facility on November 12, 2006 I'm using memory I bought from bestbuy but I only have another week before I have to return it. Let's hope something happens soon :(: I just remembered that I haven't heard anything about the $40 mail in rebate I should have gotten w/ the memory bought from newegg. this is definitely the LAST time I use usps for anything even remotely important :(: woohoo, I just got the rebate check today! Link to comment Share on other sites More sharing options...
Yellowbeard Posted November 27, 2006 Share Posted November 27, 2006 woohoo, I just got the rebate check today! Uhmm....hey buddy....:o: I hate to ask but there is a sale at Newegg. Can I borrow $40 bux? Link to comment Share on other sites More sharing options...
bishes Posted November 27, 2006 Author Share Posted November 27, 2006 Uhmm....hey buddy....:o: I hate to ask but there is a sale at Newegg. Can I borrow $40 bux? I'd love to, trade you for some new memory? :o: Link to comment Share on other sites More sharing options...
bishes Posted December 1, 2006 Author Share Posted December 1, 2006 Still no sign of the package :(: Have you guys had this problem before with usps? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 3, 2006 Corsair Employee Share Posted December 3, 2006 Yes the post office is not as reliable as UPS. Please call our customer service on Monday at 888-222-4346 and see if there is anything they can do. Link to comment Share on other sites More sharing options...
bishes Posted December 7, 2006 Author Share Posted December 7, 2006 I finally had time to call today and the gentleman I spoke with told me that he'll bring this to the shipping department's attention but that is all he can do. I called usps again today and they told me that it is out of their hands and they they don't have any record of me getting insurance on it so they don't have to do anything. :(: Link to comment Share on other sites More sharing options...
Yellowbeard Posted December 7, 2006 Share Posted December 7, 2006 I finally had time to call today and the gentleman I spoke with told me that he'll bring this to the shipping department's attention but that is all he can do. I called usps again today and they told me that it is out of their hands and they they don't have any record of me getting insurance on it so they don't have to do anything. :(: Did you keep your reciept? Your purchase of insurance is printed on the shipping reciept you get. Or, did you pay USPS with a credit card? Link to comment Share on other sites More sharing options...
bishes Posted December 7, 2006 Author Share Posted December 7, 2006 I paid with cash but I'm horrible at keeping receipts, especially when they seem so unimportant like post office receipts Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 7, 2006 Corsair Employee Share Posted December 7, 2006 What was your RMA number and I will be hppay to check the status for you! Link to comment Share on other sites More sharing options...
bishes Posted December 7, 2006 Author Share Posted December 7, 2006 R205758 Thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 8, 2006 Corsair Employee Share Posted December 8, 2006 I am sorry they still do not show that we have them yet! Link to comment Share on other sites More sharing options...
bishes Posted December 8, 2006 Author Share Posted December 8, 2006 nuts. thanks for checking though Link to comment Share on other sites More sharing options...
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