So how do I exactly update the firmware for my K63 wireless?

[sweez]

iCUE tells me there's a "required" (the keyboard is working just fine) firmware update, ok.

 

Then it tells me that in order to update the keyboard I need to turn on the keyboard, connect it via the dongle, and then plug in the USB cable (I'm using the cable I got with the keyboard), ok.

 

Here's the problem - as soon as I plug in the USB cable, the keyboard disappears from the list of available devices in iCUE, and of course the update fails.

 

So... what exactly am I supposed to do?

 

Edit: when I say "fine", it does work fine, not perfectly, that's why I checked for updates in the first place - the media control keys just stopped working.

Edited January 7, 2021 by sweez

[Corsair Blade]

Hi Sweez,

 

First, we sincerely apologize for any delay you experienced due to extraordinary holiday support/service request volume.

 

Go ahead and open a ticket with support here -- they will help you perform a manual firmware update on the device and provide you with the correct firmware file.