AKW Posted December 27, 2019 Share Posted December 27, 2019 So one of the LEDs (The M key) on my keyboard is showing a darker version of the color that I have picked. I have never really noticed it before now, but it really bothers me. I would like to ask if anybody has a solution for this and no I don't really wanna go through the hassle of the RMA process. I have included some pictures of my keyboard (Note: The picture where I have removed the keycaps I had to turn down the light a little bit so you could actually see the difference. Note 2: The keycaps I have removed is N and M) Link to comment Share on other sites More sharing options...
c-attack Posted December 27, 2019 Share Posted December 27, 2019 Try applying instant lighting in Red, then Green, then Blue to see which of those color components doesn't seem right. Given the above is purple and seems cooler, I would start with Red. It might be easier to tell with the keycap pulled like in picture 2. You can try a soft reset, but no way to tell at this point if the problem is software/firmware vs one specific physical LED issue. You would think just the one key points to a physical problem, but we have seen similar 1 key color issues solved in the past with a soft or hard reset. https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard Link to comment Share on other sites More sharing options...
AKW Posted December 28, 2019 Author Share Posted December 28, 2019 Hi!! I'm pretty sure soft reset didn't work so I am gonna try a hard reset now... Thanks for the help :) Link to comment Share on other sites More sharing options...
AKW Posted December 28, 2019 Author Share Posted December 28, 2019 Try applying instant lighting in Red, then Green, then Blue to see which of those color components doesn't seem right. Given the above is purple and seems cooler, I would start with Red. It might be easier to tell with the keycap pulled like in picture 2. You can try a soft reset, but no way to tell at this point if the problem is software/firmware vs one specific physical LED issue. You would think just the one key points to a physical problem, but we have seen similar 1 key color issues solved in the past with a soft or hard reset. https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard Meanwhile, I wait for Corsair to answer, do you think there are other things I can do to solve this problem? Link to comment Share on other sites More sharing options...
c-attack Posted December 28, 2019 Share Posted December 28, 2019 Not much. Toggle the M key lighting on off in iCUE. Create a new profile and try red/blue colors to see if it still does this. The only thing you are really looking for is consistency. If it’s faded for everything, this is likely a hardware issue. If it’s changing, maybe just a software glitch. Link to comment Share on other sites More sharing options...
Apophis3 Posted December 28, 2019 Share Posted December 28, 2019 You could try cleaning the LED and the window underside of the keycap Link to comment Share on other sites More sharing options...
AKW Posted February 15, 2020 Author Share Posted February 15, 2020 Great ****ing news!! The problem has only worsen and now my I and K has become a brighter shade of pink... Link to comment Share on other sites More sharing options...
Recommended Posts