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Corsair Community

One LED shows another color


AKW
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So one of the LEDs (The M key) on my keyboard is showing a darker version of the color that I have picked. I have never really noticed it before now, but it really bothers me. I would like to ask if anybody has a solution for this and no I don't really wanna go through the hassle of the RMA process.

 

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I have included some pictures of my keyboard

(Note: The picture where I have removed the keycaps I had to turn down the light a little bit so you could actually see the difference.

Note 2: The keycaps I have removed is N and M)

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Try applying instant lighting in Red, then Green, then Blue to see which of those color components doesn't seem right. Given the above is purple and seems cooler, I would start with Red. It might be easier to tell with the keycap pulled like in picture 2.

 

You can try a soft reset, but no way to tell at this point if the problem is software/firmware vs one specific physical LED issue. You would think just the one key points to a physical problem, but we have seen similar 1 key color issues solved in the past with a soft or hard reset.

 

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

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Try applying instant lighting in Red, then Green, then Blue to see which of those color components doesn't seem right. Given the above is purple and seems cooler, I would start with Red. It might be easier to tell with the keycap pulled like in picture 2.

 

You can try a soft reset, but no way to tell at this point if the problem is software/firmware vs one specific physical LED issue. You would think just the one key points to a physical problem, but we have seen similar 1 key color issues solved in the past with a soft or hard reset.

 

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

 

Meanwhile, I wait for Corsair to answer, do you think there are other things I can do to solve this problem?

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Not much. Toggle the M key lighting on off in iCUE. Create a new profile and try red/blue colors to see if it still does this. The only thing you are really looking for is consistency. If it’s faded for everything, this is likely a hardware issue. If it’s changing, maybe just a software glitch.
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