XxkingkaidxX Posted February 8, 2019 Share Posted February 8, 2019 (edited) Thanks I got this to work I just simply had to plug it in to a different usb Edited March 9, 2019 by XxkingkaidxX Title change Link to comment Share on other sites More sharing options...
Zone55555 Posted February 8, 2019 Share Posted February 8, 2019 Had something similar last night. Two devices with firmware updates - tried to update, failed. Red triangles. In my case there was an update to iCue available/pending which I installed and rebooted after which the device firmware updates went smoothly. You could try that try restarting the icue service, or rebooting. Any or all might do the trick. Link to comment Share on other sites More sharing options...
XxkingkaidxX Posted February 8, 2019 Author Share Posted February 8, 2019 Had something similar last night. Two devices with firmware updates - tried to update, failed. Red triangles. In my case there was an update to iCue available/pending which I installed and rebooted after which the device firmware updates went smoothly. You could try that try restarting the icue service, or rebooting. Any or all might do the trick. I have already checked for icue updates and rebooting and reinstalling icue and disabling and enabling again. Link to comment Share on other sites More sharing options...
Zone55555 Posted February 9, 2019 Share Posted February 9, 2019 Sorry then chum, I got nothing else for you. Hope you find a fix. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted February 9, 2019 Corsair Employee Share Posted February 9, 2019 First, locate the iCUE installation folders in Windows and delete them manually: C:\Program Files (x86)\Corsair C:\Users\[username]\AppData\Local\Corsair C:\Users\[username]\AppData\Roaming\Corsair Then locate the various registry keys related to iCUE. These can be modified by opening the program RegEdit, which comes default in Windows. Just open your START menu on the bottom left of the screen, and type "Regedit". Then you need to delete these two folders: HKEY_CURRENT_USER\Software\Corsair HKEY_LOCAL_MACHINE\SOFTWARE\Corsair That will generally get you around the error. Link to comment Share on other sites More sharing options...
XxkingkaidxX Posted February 15, 2019 Author Share Posted February 15, 2019 First, locate the iCUE installation folders in Windows and delete them manually: C:\Program Files (x86)\Corsair C:\Users\[username]\AppData\Local\Corsair C:\Users\[username]\AppData\Roaming\Corsair Then locate the various registry keys related to iCUE. These can be modified by opening the program RegEdit, which comes default in Windows. Just open your START menu on the bottom left of the screen, and type "Regedit". Then you need to delete these two folders: HKEY_CURRENT_USER\Software\Corsair HKEY_LOCAL_MACHINE\SOFTWARE\Corsair That will generally get you around the error. I have tried that just now it still doesn't work. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted February 15, 2019 Corsair Employee Share Posted February 15, 2019 Try quitting out of iCUE in your task bar, and then reopen it as an administrator. I would also suggest performing the directions I gave before, but also turn off any AV you are running just in case it's quarantining the driver during installation. Link to comment Share on other sites More sharing options...
Nosimo Posted February 17, 2019 Share Posted February 17, 2019 (edited) Im having a similar issue, Icue doesn't seem to pick up either my keyboard or mouse on boot (sometimes one, sometimes the other, sometimes both). Unplugging them and plugging them back in seems to work (go figure). Firmware on both is up to date, Icue is up to date and I tried a reinstall which worked for 1 reboot, then it went back to hit or miss detection. K70RGB quickfire + Scimitar Pro RGB, Win10 Pro slow ring insider. Not sure if relevant but I'm also using a Corsair cooler H100i v2, which always gets detected properly but occasionally cranks everything to 100% for a short time when I boot, despite temps being well under the threshold set to do that. Edited February 17, 2019 by Nosimo Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted February 22, 2019 Corsair Employee Share Posted February 22, 2019 The initial boot fan craziness is normal for hardware. It's just a quick test, and also like... an originating spin to get them all moving. Your GPU and PSU should do this as well. Try turning off Start on System Startup in Settings in iCUE, and then open it manually after boot. Your issue definitely sounds like an enumeration error caused by too many programs accessing the USB reg at boot. Link to comment Share on other sites More sharing options...
Tuns Posted February 26, 2019 Share Posted February 26, 2019 When I open icue I see a red triangle on my STRAFE keyboard and my M65 PRO RGB mouse I have tried the following: Unplugging it Restarting pc Reinstalling icue Updating keyboard and mouse in icue (Just says update failed) Nothing worked I have used both of these devices before on my old laptop and icue worked but it is not working on my new pc Specs: Windows edition: Windows 10 Home Manufacturer: CyberPowerPC Processor: AMD Ryzen 5 1600 Six-Core Processor Installed memory (RAM): 16.0 GB System type: 64-bit Operating System, x64-based processor Windows Activation: Windows is activated If you know how to fix this please tell me I can't do anything to my mice and keyboard. Same problem after update for 3.13.94 Link to comment Share on other sites More sharing options...
BlaiseP Posted February 27, 2019 Share Posted February 27, 2019 Try to get Windows to renumerate the USB ports... i.e. move your mouse & keyboard to a different pair of USB ports. I had to to this yesterday with my K95 Platinum RGB keyboard (first time I've ever experienced the red triangle issue) and it fixed the issue. NB. My pass-through port was working correctly as it hosts my M65 Pro RGB mouse which continued to work normally where-as the keyboard was not recognised in ICUE. Link to comment Share on other sites More sharing options...
XxkingkaidxX Posted March 9, 2019 Author Share Posted March 9, 2019 Try to get Windows to renumerate the USB ports... i.e. move your mouse & keyboard to a different pair of USB ports. I had to to this yesterday with my K95 Platinum RGB keyboard (first time I've ever experienced the red triangle issue) and it fixed the issue. NB. My pass-through port was working correctly as it hosts my M65 Pro RGB mouse which continued to work normally where-as the keyboard was not recognised in ICUE. Thanks it worked! Link to comment Share on other sites More sharing options...
BlaiseP Posted March 10, 2019 Share Posted March 10, 2019 Glad to hear! Link to comment Share on other sites More sharing options...
ScarreDJokeR Posted April 16, 2019 Share Posted April 16, 2019 Happend to me a few months ago. I found that the problem was an Seagate external driver that had issues. Every time I was plug in the drive USB go crazy for m65 and k95. I had only red triangles every time. Link to comment Share on other sites More sharing options...
kbailey2448 Posted September 6, 2020 Share Posted September 6, 2020 Just do a factory reset, unplug both cables hold down esc and plug in, wait till keyboard flash's and unplug again and then plug back in both cables and it should work. Link to comment Share on other sites More sharing options...
Rante Posted January 12, 2021 Share Posted January 12, 2021 Force update the firmware of said periferals, that worked for me Link to comment Share on other sites More sharing options...
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