Corsair Employee Corsair Nick Posted November 28, 2017 Corsair Employee Share Posted November 28, 2017 Try going into your Recording Devices, then Properties for the Void Headset, and select the Custom Tab. Check then uncheck the ACG box and see if that has any affect. Link to comment Share on other sites More sharing options...
pasine Posted November 28, 2017 Share Posted November 28, 2017 (edited) System Build: 10.0.16299(16299) Version:(1709) Windows Version: Windows 10 Pro 64x Headset: Corsair Gaming Void RGB Dolby 7.1 USB Black, CA-9011130-NA CUE Version: 2.20.72 Firmware:0.17 My Bios,chipset and USB drivers are updated. I check the ACG box and have no effect. The static sound only disappears completely when it's on the desktop, the strange thing is that even when I'm going to open a program and ask for permission the sound appears or when i open discord, team speak, the only program that does not do this is when the steam store is open. When I open google chrome and put it in videos or stream the sound appears or when I'm playing. i set the volume on 10% no diference on 0% or 100%. Edited November 29, 2017 by pasine Link to comment Share on other sites More sharing options...
Piquichu Posted November 28, 2017 Share Posted November 28, 2017 System Build: 10.0.16299(16299) Windows Version: Windows 10 Pro 64x Headset: Corsair Gaming Void Pro RGB Dolby 7.1 Wireless Black CUE Version: 2.20.72 Firmware:0.15 All divers and bios updated i ear the "static" sound when windows volume is arround 100% Link to comment Share on other sites More sharing options...
Reefboi16 Posted November 29, 2017 Share Posted November 29, 2017 System build: 10.0.16299 build 16299 Windows Version: Windows 10 Pro 64x Headset: Corsair Void Pro RGB Dolby 7.1 USB Black Cue Version: 2.20.72 Firmware .01 Driver: 2.2.14.0 Link to comment Share on other sites More sharing options...
attakkann1 Posted December 7, 2017 Share Posted December 7, 2017 PC Build:ryzen 1600x,asus b350m-a mobo-gtx 1060 6gb gpu System Build-windows 10 ver 1709(16299.64) Corsair Headset Model:void pro wireless white cue ver:2.20.72 firmware:0.15 my static sound always here even not connected to pc i just bought from amazon(3 days ago) Link to comment Share on other sites More sharing options...
ShadowRanger Posted December 8, 2017 Share Posted December 8, 2017 I am having the exact same issue as described by everyone here. This is with my Corsair VOID Pro RGB USB headset. One interesting thing I found is that uninstalling CUE and using the default generic USB headset drivers provided by Windows I have no issues at all. The weird static dissapears. It seems like it only happens when the Corsair drivers are installed. I would be happy to just use the generic drivers but I don't want to have my RGB flashing rainbow because CUE isn't installed to handle its lighting. Please fix this Corsair. I can provide any additional details if need be. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted December 11, 2017 Corsair Employee Share Posted December 11, 2017 I'll go ahead and provide this info to our developers for review. Can you provide your systems specs too so we can add it to our log? Also, which Corsair headset are you using? Link to comment Share on other sites More sharing options...
ShadowRanger Posted December 12, 2017 Share Posted December 12, 2017 I'll go ahead and provide this info to our developers for review. Can you provide your systems specs too so we can add it to our log? Also, which Corsair headset are you using? Thanks for the reply. I hope this issue gets fixed as soon as possible. Here are my additional details: CPU: Intel Core i5 4690 Motherboard: ASUS Z97-K (Socket 1150) Graphics Card: NVIDIA GeForce GTX 760 Windows Version: Version 1709 (OS Build 16299.64) Corsair Headset Model: Corsair VOID Pro RGB USB Gaming Headset CUE Version: 2.20.72 Firmware Version: 0.01 Link to comment Share on other sites More sharing options...
Zotty Posted December 12, 2017 Share Posted December 12, 2017 I have it also, void pro wireless,.. its intermittent for me and if i flick to another audio source and then back again it goes away.. also goes away when unplugging the dongle then plugging it back in... its there but not really been a pain thus far.. Link to comment Share on other sites More sharing options...
Kurakkon Posted December 12, 2017 Share Posted December 12, 2017 (edited) Getting this too. What I've noticed is that in the Sound > VOID > Properties > Advanced > Default Format sample rate is set to just one selection that can't be changed and it looks to be quite low in terms of quality. Not even DVD level (though I can't see for sure what it is ATM as I don't have the Corsair app installed any more). However, after I uninstalled the Corsair utility app and then reviewed the same I can choose, for example, 2 channel, 16 bit, 48000hz (DVD Quality) out of several selections and at that level, I don't get the crunchy, static effect when actions are performed in game. In my case, the game I've noticed it in is Fortnite, when farming trees and brick. There's a scratching, static noise that accompanies the end of an action. This doesn't happen when this setting it set to the above sample rate. I've double checked this with my main 5.1 speakers also, setting the sample rate down to that which appears to be locked when the Corsair app is installed and it produces the same static-y result. So, in summary, the Corsair app seems to be locking the VOID sample rate very low and it cannot be manually altered unless the Corsair app is uninstalled, at which point you're left with a 2 channel VOID. This causes the noise. As some background to my situation, I installed Windows 10 completely afresh after upgrading my PC hardware at which point this issue became immediately apparent. It was not apparent on my prior setup but I can't say what version of the Corsair app I was using. It will have have been an older version, as I recall it throwing an error when looking for updates. This in turn could mean that me grabbing the latest version of the Corsair app, thus newer code, is looking to be the root of the issue. Hope this helps, as running games in 2 channel stereo is not why I spent so much money on these. Edited December 13, 2017 by Kurakkon 1 Link to comment Share on other sites More sharing options...
Kurakkon Posted December 14, 2017 Share Posted December 14, 2017 Is there any update on this issue? Link to comment Share on other sites More sharing options...
olaw Posted December 15, 2017 Share Posted December 15, 2017 Hi! Just got the void pro wireless and also noticed the static, one way to get rid of this is to close the CUE OR set the lightning effects RGB all to 0. when adjusting the numbers i could hear the buzz getting louder or lower depending the color setting. It would be really appreciated if they could fix this in future update and also fix the CUE.exe ram usage... Link to comment Share on other sites More sharing options...
Kurakkon Posted December 23, 2017 Share Posted December 23, 2017 Can we please get an update on this issue? The boards here seem rife with other people experiencing static/crackling problems with the audio. Link to comment Share on other sites More sharing options...
MTurner95 Posted December 25, 2017 Share Posted December 25, 2017 I've just received the Corsair Void Pro 7.1 Wireless RBG headset for Christmas and every time I open up a program that is capable of making a noise there's a quiet static hiss that won't give up. I've tried all sorts so far including all suggestions stated above. It's beginning to give me a headache and I'm having to switch to my previous pair of Corsair HS40 USB to keep me sane. I am Autistic and I'm very sensitive to sound so I've always put money into good quality items. It's a little disappointing when things like this crop up.:[pouts: Link to comment Share on other sites More sharing options...
MTurner95 Posted December 25, 2017 Share Posted December 25, 2017 So I've had all the same issues as you guys above but I've found a solution for myself. So my general audio set up usually has me having my PC's volume at 100% and then turning each game down within the games settings accordingly. So for instance World of Warcraft is on 3% and Heroes of the storm on 10%. I noticed that if I brought my PC's volume below 75% the static would disappear. So I reduced my PC's volume to 50% and increased all my set game volumes to double their original values and WHALA! Sorted.:biggrin: Link to comment Share on other sites More sharing options...
Piquichu Posted December 26, 2017 Share Posted December 26, 2017 So I've had all the same issues as you guys above but I've found a solution for myself. So my general audio set up usually has me having my PC's volume at 100% and then turning each game down within the games settings accordingly. So for instance World of Warcraft is on 3% and Heroes of the storm on 10%. I noticed that if I brought my PC's volume below 75% the static would disappear. So I reduced my PC's volume to 50% and increased all my set game volumes to double their original values and WHALA! Sorted.:biggrin: it is not a solution for me Link to comment Share on other sites More sharing options...
Kurakkon Posted December 26, 2017 Share Posted December 26, 2017 Same, my system level volume is at most 50%. Link to comment Share on other sites More sharing options...
Toastyness Posted December 28, 2017 Share Posted December 28, 2017 I know this is unrelated but i cannot make my own post and i dont know how to open CUE Link to comment Share on other sites More sharing options...
olaw Posted December 30, 2017 Share Posted December 30, 2017 Hi, returned the wireless void pro and got the usb version. So far no static, so in my case i might have experienced white noise from the 2.4ghz transmitter. Link to comment Share on other sites More sharing options...
olaw Posted December 31, 2017 Share Posted December 31, 2017 Update: experienced the static yet again, became frustrated and disassembled the left speaker can, turns out it's the circuit board that makes the static/whine/buzz/ when it heats up and there is no way to fix it. What a piece of junk! Link to comment Share on other sites More sharing options...
Kurakkon Posted December 31, 2017 Share Posted December 31, 2017 Probably the reason why this thread is so silent, if that's the case. No actual fix exists. Link to comment Share on other sites More sharing options...
ShadowRanger Posted January 4, 2018 Share Posted January 4, 2018 I submitted a support ticket to Corsair regarding this issue, and I've basically been told that there are no issues on Corsair's side and that this is our issue with a driver confliction or grounding issue. This is pathetic, there's so many people with this issue, and we get told there's no issues by Corsair? The issue only occurs when CUE drivers are installed... Link to comment Share on other sites More sharing options...
Reefboi16 Posted January 5, 2018 Share Posted January 5, 2018 Yea that's a bunch of crap. I bought two different usb headsets and they both sucked, no fix, no answer nothing. I am no stuck with one because I kept it over my return time thinking Corsair would fix it, good thing I got this bad *** Asus ROG centurion for Christmas. Link to comment Share on other sites More sharing options...
Zotty Posted January 5, 2018 Share Posted January 5, 2018 (edited) I had this issue on both my void and my void pro.. only did it while in games and when using Kodi.. but its not done it now for over two weeks now.... has to be software based imho Edit.. the only thing I had changed was moving the dongle from the ST100 to the passthrough on the back of my MM800 Edited January 5, 2018 by Zotty Link to comment Share on other sites More sharing options...
Kurakkon Posted January 5, 2018 Share Posted January 5, 2018 I had this issue on both my void and my void pro.. only did it while in games and when using Kodi.. but its not done it now for over two weeks now.... has to be software based imho Edit.. the only thing I had changed was moving the dongle from the ST100 to the passthrough on the back of my MM800 Absolutely its software based. In my case, my older PC that had CUE on it had an older version of CUE. I know this because when I tried to run the updater via CUE it threw an error and didnt update. On that older PC, the VOID was working without any problems. On my new PC, built 4 weeks or so ago, the issue was immediately apparent. Tested via multiple USB ports. The only difference is the version of CUE I use. I don't know what the older version was, as the old PC no longer exists, but any version of CUE that I download right now exhibits this issue. It is definitely a CUE issue, as when CUE isn't installed, the problem doesn't exist though the VOID only then works in stereo not 7.1. So objectively this is a CUE software-caused problem. Link to comment Share on other sites More sharing options...
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