hewei518 Posted March 7, 2016 Share Posted March 7, 2016 i get my new K70 rgb last week, download the last cue (1.15.36) but it show no device detected on my office computer. but it worked in my home.. so why , i try to uninstall cue uninstall all hid device. but it is no work... my office computer is win7 X64 it has some develop Environment. it is Environmental conflict ？ Link to comment Share on other sites More sharing options...
hewei518 Posted March 7, 2016 Author Share Posted March 7, 2016 [2016-03-07T16:20:40]: UserSessionInfo: locked changed to 0. [2016-03-07T16:20:40]: UserSessionInfo: connected changed to 1. [2016-03-07T16:20:40]: UserSessionInfo: local changed to 1. [2016-03-07T16:20:41]: UserSessionInfo: locked changed to 0. [2016-03-07T16:20:41]: UserSessionInfo: connected changed to 1. [2016-03-07T16:20:41]: UserSessionInfo: local changed to 1. [2016-03-07T16:20:42]: UserSessionInfo: locked changed to 0. [2016-03-07T16:20:42]: UserSessionInfo: connected changed to 1. [2016-03-07T16:20:42]: UserSessionInfo: local changed to 1. [2016-03-07T16:20:42]: Device profile (meta) for device vid=46d pid=c049 not found. [2016-03-07T16:20:42]: Device profile (meta) for device vid=46d pid=c049 not found. [2016-03-07T16:20:42]: Device profile (meta) for device vid=46d pid=c049 not found. [2016-03-07T16:20:42]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13#6&4d840d7&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} that is logs，and when switch the bios ,it don't work ,the bios must disable and replug ,and it can use Link to comment Share on other sites More sharing options...
Inheritance Posted March 7, 2016 Share Posted March 7, 2016 could you update you system specs. http://forum.corsair.com/v3/profile.php?do=extra How do you have it plugged in? Link to comment Share on other sites More sharing options...
hewei518 Posted March 8, 2016 Author Share Posted March 8, 2016 hi zheren159 i update the file ，and Upload a report which make by cue as attachment plug it use 2 usb2.0 or 2 usb 3.0 ,but it is the same result thxreport.txt Link to comment Share on other sites More sharing options...
Inheritance Posted March 8, 2016 Share Posted March 8, 2016 1. Check for bios and chipset updates. 2. Try changing the polling rate with the switch in the back. 3. Does your office computer have any device restrictions, are there any programs that would be looking for and intercepting USB device inputs? Link to comment Share on other sites More sharing options...
hewei518 Posted March 8, 2016 Author Share Posted March 8, 2016 1.already update to the last version 2.i switch the bios (1,2,4,8)the keyboard not work even replug it, it only work on default bios . and the third led light always flashing on bios default mode. 3.the it gays told me there is no limit with usb device in office Link to comment Share on other sites More sharing options...
Toasted Posted March 11, 2016 Share Posted March 11, 2016 Does Windows correctly detected the keyboard as a Corsair K70 RGB Gaming keyboard in devices and printers? Have you tried running CUE as admin? Link to comment Share on other sites More sharing options...
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