survsteve Posted February 27, 2016 Share Posted February 27, 2016 EDIT: Corsair support has been good, they said they should've taken care off all the fees from the get go and since I've already paid they're working on getting approval to wire me back what I paid. RMA to Canada should cost nothing, will update when it's all done. Update 2: From when ticket was started it took under a month for everything to get processed and I have most of the amount I paid back (minus bank fees) so i'm happy with the service I got with Corsair after the shipping mishap. Just a FYI guys, it may not be worth it to Warranty a PSU from Canada. I just had a AX850 die, went thru warranty, approved right away no hassle, very good to deal with. I'm getting a Ax860i so I was happy, the 850 lasted 4.5 years into the 7 years. Since I need a replacement for my main computer asap, I went for express RMA. Shipping PSU back was $30 cdn Receiving replacement PSU from UPS.. $100 cdn, $60 brokerage and $40 tax since it was declared at full value plus some (it costs $235cdn new here and declared as $320). Anyways if you're psu isn't as expensive it may totally not be worth it to warranty. I'll keep this in mind for future corsair purchases. I had RMA'd with other companies out of the us before and never had to pay brokerage / taxes on a replacement unit. So I basically ended up paying $130 for a new PSU which is better than shelling out $250+.. however I could've just picked up a new evga 650w plat for $100 and saved the hassle. Link to comment Share on other sites More sharing options...
Toasted Posted February 27, 2016 Share Posted February 27, 2016 Upload a picture of the UPS invoice to your ticket and see what Corsair can do. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 27, 2016 Administrators Share Posted February 27, 2016 Do what Toasted said (and explain in detail what's going on). There shouldn't be any brokerage fees or taxes to receive an RMA replacement in Canada. Link to comment Share on other sites More sharing options...
survsteve Posted February 27, 2016 Author Share Posted February 27, 2016 ok I added to my ticket, letsee what happens Link to comment Share on other sites More sharing options...
Corsair Wizard Posted February 29, 2016 Share Posted February 29, 2016 Survsteve may I have your RMA number? I will see what I would be able to do. As everyone in here replied you shouldn't pay anything to receive the PSU. Link to comment Share on other sites More sharing options...
survsteve Posted February 29, 2016 Author Share Posted February 29, 2016 Hi. Thanks for looking into it. Ticket is 6744424 Link to comment Share on other sites More sharing options...
Corsair Wizard Posted February 29, 2016 Share Posted February 29, 2016 Survsteve ill have one our support agents look into your case. They will notify you in the support portal. Link to comment Share on other sites More sharing options...
survsteve Posted March 30, 2016 Author Share Posted March 30, 2016 Update: Just received wire transfer notice today from bank(money went in a week ago), they were quick in dealing with the issue and I got most of my money back (because my bank charged $15usd to receive the wire). Overall I'm happy with how things unfolded. Link to comment Share on other sites More sharing options...
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