Corsair Chris Posted September 21, 2015 Share Posted September 21, 2015 When you go into Processes, are you seeing "audiolog.exe" or "audiodg.exe"? Link to comment Share on other sites More sharing options...
Ali_Baaba Posted September 21, 2015 Share Posted September 21, 2015 Audiodg.exe Link to comment Share on other sites More sharing options...
Corsair Chris Posted September 21, 2015 Share Posted September 21, 2015 Got it, we were able to replicate it but not to the severity of others in this post (7-12%) I'll bring it up with the software team, we should be able to get it resolved pretty quickly. Link to comment Share on other sites More sharing options...
Ali_Baaba Posted September 21, 2015 Share Posted September 21, 2015 Thanks for following up, Chris. I'm sure all of us will be waiting with bated breath on an update regarding this problem. I would hate for feedback on this headset to be marred by such an issue, as I am convinced that Corsair has made an excellent product otherwise. I also updated my computer spec list, if that would aid in any additional troubleshooting on Corsair's end. And please extend my gratitude to the software team, in advance, for looking into the issue. Link to comment Share on other sites More sharing options...
Ali_Baaba Posted September 22, 2015 Share Posted September 22, 2015 Chris, while you are having the software team look at the CPU usage problem, any chance you might be able to help with something else? Whenever the Void wireless headsets go out of range of their adapters, they don't automatically reconnect when back in range. I know, it sounds like a minor thing, but back when I still had my Corsair H2100 headset, it used to simply reconnect when I would return to the room. Now, with the VOID headsets, we have to disable both the headset in "Playback devices" and the microphone in "Recording devices", turn off the headset, re-enable both, then turn the headset back on when we get back in the room. The loss of connection also causes errors in games and video playback, that would force us to close the applications, then do the Playback/Recording devices tango. Link to comment Share on other sites More sharing options...
Corsair Chris Posted September 22, 2015 Share Posted September 22, 2015 Hi all, we were able to reproduce the issue with Call of Duty: Advanced Warfare. While we don't have a fix yet, we do have a work around. First go into Audio Settings in COD:AW and change the game audio settings from "Autodetect" to "Headphone". This should alleviate the CPU usage. We're testing the fix so that it can beincluded in the upcoming patch for CUE. Link to comment Share on other sites More sharing options...
Ali_Baaba Posted September 23, 2015 Share Posted September 23, 2015 No offense, Chris, but considering that only one person here is playing CoD: AW that's not much of a workaround. Any idea when the update will be pushed out? Link to comment Share on other sites More sharing options...
Corsair Chris Posted September 23, 2015 Share Posted September 23, 2015 Aside from CoD, Payday2 was the only other game that was mentioned. As for when the update is available, we're looking at 2 weeks from now since we need to test it across all the products that use CUE. Link to comment Share on other sites More sharing options...
TeaTimeJ Posted September 23, 2015 Share Posted September 23, 2015 Hi all, we were able to reproduce the issue with Call of Duty: Advanced Warfare. While we don't have a fix yet, we do have a work around. First go into Audio Settings in COD:AW and change the game audio settings from "Autodetect" to "Headphone". This should alleviate the CPU usage. We're testing the fix so that it can beincluded in the upcoming patch for CUE. Thanks for the reply, however this does not work for me. I still get that process up to 99% once I try to join any online game. Link to comment Share on other sites More sharing options...
Spock99 Posted September 23, 2015 Share Posted September 23, 2015 I also see this when using bf4 I have to kill process to recover. Hope fix soon. Thanks Dan Link to comment Share on other sites More sharing options...
Corsair Chris Posted September 24, 2015 Share Posted September 24, 2015 Hi all, Those who are still having this issue please send me your motherboard information and if you're using an onboard sound card or a dedicated sound card. If you're using a dedicated sound card, please list that as well. Link to comment Share on other sites More sharing options...
ScarredMecha Posted September 24, 2015 Share Posted September 24, 2015 Motherboard: ASUS P8Z77-M Pro, Realtek onboard audio here. I've noticed the issue in Diablo 3, League of Legends, and Google Chrome. Link to comment Share on other sites More sharing options...
TeaTimeJ Posted September 24, 2015 Share Posted September 24, 2015 As my profile states, ASUS Maximus VII Hero and I use the Realtec HD Audio on-board if I am not using the Void. Funny enough BF4 is totally fine for me. I do run the latest drivers on it. Link to comment Share on other sites More sharing options...
killercola Posted September 24, 2015 Share Posted September 24, 2015 Hi all, Those who are still having this issue please send me your motherboard information and if you're using an onboard sound card or a dedicated sound card. If you're using a dedicated sound card, please list that as well. ::: Motherboard Product name : SABERTOOTH 990FX R2.0 Manufacturer : ASUSTeK COMPUTER INC. Sound Card : Realtek High Definition Audio Onboard a bit more info this is the only work around working for me right now -Disable "Corsair VOID RGB Wireless Gaming Headset" driver from Sound, video and game controller section in Device Manager. -No more issue and all functionality seems to remain. However, after a reboot windows "loses" the device in the audio settings and you have to go into device manager and re-enable it in order to get it to respond at all. I dont play any of the games listed in this thread bf4 cod etc. But if i dont use this work around the usages shoots up to 99 while i have itunes open which is always. Link to comment Share on other sites More sharing options...
ZEnergy Posted September 25, 2015 Share Posted September 25, 2015 I am also having this issue, but so far I have switched for USB 2.0 to 3.0 on my motherboard and the problem hasn't occurred since I made the switch a few hours ago. Here's hoping the problem is solved temporarily. But I hope Corsair can fix this leak somehow. Link to comment Share on other sites More sharing options...
HitmanActual Posted September 26, 2015 Author Share Posted September 26, 2015 I mentioned BF4. My MOBO is ASUS Maximus VII Hero Link to comment Share on other sites More sharing options...
TeaTimeJ Posted September 26, 2015 Share Posted September 26, 2015 I mentioned BF4. My MOBO is ASUS Maximus VII Hero Could you post your audio settings in BF4? I am curious as I have no issues in BF4. Link to comment Share on other sites More sharing options...
HitmanActual Posted September 26, 2015 Author Share Posted September 26, 2015 Could you post your audio settings in BF4? I am curious as I have no issues in BF4. I havent changed any audio settings so whatever is default is what im running Link to comment Share on other sites More sharing options...
t0dddy Posted September 26, 2015 Share Posted September 26, 2015 im also having issue i will get info for you chris, msi 970 gaming motherboard, with realtek ALC1150 onbaord which i have disabled in bios i have also disabled every other sound device bar the VOID's, things are fine at start up and at startup of Firefox also, i launched youtube played something and did not see an issue... i did see the issue a few times with launching of bf4 for defooo...! i can tell you however, the issue is not present when the CUE is installed, if you guys still wanna use headset, uninstall CUE it still works, sounds good & doesn't hog CPU usage, i am running windows 8.1 64 bit & i will get all info now for you.. Windows Settings, that audiodg is a pipeline for the windows to handle, you guys add stuff to it and windows uses that to process audio through that file.. its really annoying, but amazing great headset yet this silly thing.. P.S this happens on bootup of BF4 MOSTLY i tried f1 2015 and it was fine... but without CUE installed i have yet to see the issue in any game.. :/...! http://i.imgur.com/nmvVrNi.png http://i.imgur.com/QcWeqY6.png http://i.imgur.com/IyJYoBL.jpg thanks corsair Link to comment Share on other sites More sharing options...
nginx Posted September 28, 2015 Share Posted September 28, 2015 I have the same problem in Windows 7 and it seems to be with the driver even chrome will use a large percentage of cpu when corsair utility engine is installed. Link to comment Share on other sites More sharing options...
ZEnergy Posted September 28, 2015 Share Posted September 28, 2015 I am sure corsair are working on a fix for this cpu usage leak or whatever it is. I am guessing we have confirmed its to do with realtek drivers and CUE software? I have an asrock 990fx extreme 4 and I have to keep disabling the headset drivers whenever it happens. Link to comment Share on other sites More sharing options...
t0dddy Posted September 28, 2015 Share Posted September 28, 2015 so Chrome does it, iTunes does it, BF4 does it, Payday 2 does it, Diablo 3 does it, League of Legends does it.. COD:AW does it, :( it seems to be clearly a software issue, whether it be driver or utility engine, Mozilla Firefox seems to be ok & so does F1 2015, yet to test DayZ Mod (ARMA2) I will test of new couple days see what it does but mostly i uninstall the CUE and headset installs, seems to work fine with that, but you dont have info like battery level and you cannot use the EQ or the DOLBY 7.1 Switch... it seem to be dolby peroid.. but i did notice without CUE you do have enhanments tab in windows, LISTED under CORSAIR VOID :S EDIT SPOKE TO SOOON< FIREFOX DID IT NOW I WAS NOT IN GAME AND I WAS JUST ON BROWSER LISTENING TO YOUTUBE... CUE INSTALLED AND OPEN ON SCREEEN AT THE TIME... Link to comment Share on other sites More sharing options...
Inheritance Posted September 30, 2015 Share Posted September 30, 2015 this issue should be fixed when CUE 1.11.XX is released. Link to comment Share on other sites More sharing options...
Bruhno Posted October 3, 2015 Share Posted October 3, 2015 It doesn't need to be a software that runs. It just needs to be multiple audio sources. I can play a game while talking to someone else over Teamspeak or Discord and when a notification sound comes in from any other application, lets say a Facebook message, the engine (the windows audio engine) panics and goes to full CPU usage. This either stops if the audio sources piles down, so when a notification stops playing it will cool down 2 seconds after. I've noticed no exception if it's running a fullscreen or just more programs/browsers at the same time, it's the same problem. If you keep the new audio playing like a video or song, it will take about 30 seconds to 2 minutes to go back to normal, all depending on how taxing the other running applications are. Motherboard: MSI Z87-G45 Gaming, Socket-1150 Using the onboard sound card. Also gonna say I'm running windows 10 as that seen to be an important factor as well. Link to comment Share on other sites More sharing options...
HitmanActual Posted October 4, 2015 Author Share Posted October 4, 2015 Uninstalled CUE and it doesn't happen anymore. Played battlefield 4 all last night without issue. Hopefully you guys can get this fixed soon. Link to comment Share on other sites More sharing options...
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