DanielCTID Posted October 6, 2014 Share Posted October 6, 2014 Is it complicated enough for it to need a call really? Do we know when the next CUE version will be out and the next actual firmware update rather than our fix? I would like to know that as well.. Im not sure if i can receive calls from the US.. And i right now i cant contact my carrier, to ask them.. Link to comment Share on other sites More sharing options...
DanielCTID Posted October 6, 2014 Share Posted October 6, 2014 Also, im not even sure i need to "fix" it.. Im using the K95 firmware and its working perfect... Link to comment Share on other sites More sharing options...
jado88 Posted October 6, 2014 Share Posted October 6, 2014 Also, im not even sure i need to "fix" it.. Im using the K95 firmware and its working perfect... I'm using the K95 firmware as well but I'm unable to change to some settings and cannot use K70 profiles Link to comment Share on other sites More sharing options...
plzt Posted October 6, 2014 Share Posted October 6, 2014 I have just recieved the call A few points They have asked me to NOT distribute the firmware just because of the chance of someone getting it wrong and causing themselves and support more issues They request instead that you go to Corsair Support at https://corsair.secure.force.com/home/home.jsp and create an account and then raise a ticket with the title of "K70 RGB being recognised as K95" and they will sweep these up pretty quickly and call you direct in whatever country you are in to walk you through the update I also asked about new CUE and Firmware and I was told "Soon" and that they are working hard on it. I know this isn't much of an answer and will disappoint many. I'm still happy as there's a LOT that can be done with this for now and I'm enjoying the keyboard. I will treat software and firmware as beta for now and give a little leeway due to this being the most advanced keyboard and software on the market regarding RGB lighting. YMMV of course EDIT: I have been contacted by one of the rep's who said that the tech support guys have no info on timings at the moment so they would prefer I removed the 'soon' above. I'll leave it in there for completeness but do be warned that it may well be the corporate 'soon' of months rather than days. Not the best news I know but I will cross my fingers and hope that it's just the corporation erring on the side of caution and that something will be forthcoming ASAP. In the mean time, thank you for sorting this initial problem Corsair, I'm still enjoying the keyboard Link to comment Share on other sites More sharing options...
Aphrox Posted October 6, 2014 Share Posted October 6, 2014 good one for you that its working now too plzt :D have fun with it Link to comment Share on other sites More sharing options...
plzt Posted October 6, 2014 Share Posted October 6, 2014 I'm browsing http://forum.corsair.com/forums/forumdisplay.php?f=248 to find displays to use! Link to comment Share on other sites More sharing options...
Erkan Posted October 6, 2014 Share Posted October 6, 2014 I'm trying to register so I can send a ticket but I'm supposed to get a email with my password but I never get a email :/ Link to comment Share on other sites More sharing options...
plzt Posted October 6, 2014 Share Posted October 6, 2014 I'm trying to register so I can send a ticket but I'm supposed to get a email with my password but I never get a email :/ It worked flawlessly for me. Standard drill, check junk folders etc etc Link to comment Share on other sites More sharing options...
TomUK Posted October 6, 2014 Share Posted October 6, 2014 I'm getting the same thing, can't register to submit a ticket. Not in junk mail either. Link to comment Share on other sites More sharing options...
Erkan Posted October 6, 2014 Share Posted October 6, 2014 Nothing in my junk folder, I've tried two times now. Link to comment Share on other sites More sharing options...
plzt Posted October 6, 2014 Share Posted October 6, 2014 Damn guys I don't know then, worked fine for me, maybe it's a little overloaded Tried just signing in with your details? Link to comment Share on other sites More sharing options...
Corsair LeChuck Posted October 6, 2014 Share Posted October 6, 2014 Nothing in my junk folder, I've tried two times now. Hi Erkan, Please PM me your email address so that I can look you up in the database. I'm getting the same thing, can't register to submit a ticket. Not in junk mail either. Please let me know your email address via private message. Link to comment Share on other sites More sharing options...
Erkan Posted October 6, 2014 Share Posted October 6, 2014 Hi Erkan, Please PM me your email address so that I can look you up in the database. Please let me know your email address via private message. I think I sent you a PM now. I hit send but it doesn't show up under sent messages in my profile. Please let me know if you got it. Link to comment Share on other sites More sharing options...
TomUK Posted October 6, 2014 Share Posted October 6, 2014 I think I sent you a PM now. I hit send but it doesn't show up under sent messages in my profile. Please let me know if you got it. haha again same issue i got. We can only send 1 message every 20 minutes so lets hope it got sent ok! Link to comment Share on other sites More sharing options...
pitbird Posted October 6, 2014 Share Posted October 6, 2014 I'm getting the same thing, can't register to submit a ticket. Not in junk mail either. Yea same here Can't sign up, I'm not getting any E-mail. Link to comment Share on other sites More sharing options...
Bosstrich Posted October 6, 2014 Share Posted October 6, 2014 LeChuck they have replied now sorry i couldn't reply privately only allowed 1 every 20 minutes and didn't want to waste your time. Link to comment Share on other sites More sharing options...
Erkan Posted October 7, 2014 Share Posted October 7, 2014 Got a call from Corsair now and they helped me fix my keyboard so everything is working. Now I just need to learn how the CUE software works... Link to comment Share on other sites More sharing options...
emiljensen2 Posted October 7, 2014 Share Posted October 7, 2014 Hopefully I'll get a call soon or a reply on my support ticket. This issue seems to be the case with most (if not all) brown k70's Link to comment Share on other sites More sharing options...
Corsair LeChuck Posted October 7, 2014 Share Posted October 7, 2014 Hopefully I'll get a call soon or a reply on my support ticket. This issue seems to be the case with most (if not all) brown k70's Please let me know your ticket number via private message so that I can assist you. Link to comment Share on other sites More sharing options...
Schwinni Posted October 9, 2014 Share Posted October 9, 2014 Shall we users with MX Brown (who got "K70RGB_bld011_app113.bin" from support for fixing the K70/K95 problem) update to the "normal" FW 1.13 (K70RGB_app113.bin) which is offered via CUE now? Link to comment Share on other sites More sharing options...
Erkan Posted October 9, 2014 Share Posted October 9, 2014 Shall we users with MX Brown (who got "K70RGB_bld011_app113.bin" from support for fixing the K70/K95 problem) update to the "normal" FW 1.13 (K70RGB_app113.bin) which is offered via CUE now? +1. It's annoying to have that pop-up come up all the time so even if we have the latest it would be nice to be able to do the update and make the pop-up go away. Link to comment Share on other sites More sharing options...
Erkan Posted October 9, 2014 Share Posted October 9, 2014 Another thing. Since I got the firmware fixed my less thand and greater than <> key has stopped glowing. It glows when I lock Windows but not when I'm logged in. I've played around in the CUE software but I can't make it light up as long as I'm logged in. Has anyone else noticed this? Link to comment Share on other sites More sharing options...
epspekt Posted October 10, 2014 Share Posted October 10, 2014 Same problem with <> key, wont glow after I got the correct firmware from support (K70RGB_bld011_app113). Also the asterisk/apostrophe key is not working or glowing. However i can import profiles now which is pretty awesome since my keyboard is a pulsating rainbow right now, could be worse :) Link to comment Share on other sites More sharing options...
Erkan Posted October 10, 2014 Share Posted October 10, 2014 Does your <> key work when you're not logged into a account in Windows? It seems to stop working when the CUE software kicks in. My asterix key is working though. Link to comment Share on other sites More sharing options...
Corsair Jason Posted October 11, 2014 Share Posted October 11, 2014 whoever has non US layouts and lighting of certain keys and/or program of keys are not working correctly please follow the instructions below: We just released a new Software update: http://www.corsair.com/en-us/corsair/support/downloads Make sure you follow the instructions in the read me file. Link to comment Share on other sites More sharing options...
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