Spudmeister Posted October 5, 2018 Share Posted October 5, 2018 Just got the HS70 after reading/watching great reviews of it online. The sound quality of the speakers is fine, the features are fine, but the output level of the mic is so low that the headset is pretty much unusable. I have all the mic levels (win/icue/discord) maxed out, but still I people can barely make out what I'm saying over Discord. Even recordings on the Windows Voice Recorder are really low on volume. No amount of adjusting really solves the problem, neither from the software or the actual mic. Is there anything that can be done, other than try to get my money back? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted October 5, 2018 Corsair Employee Share Posted October 5, 2018 Just got the HS70 after reading/watching great reviews of it online. The sound quality of the speakers is fine, the features are fine, but the output level of the mic is so low that the headset is pretty much unusable. I have all the mic levels (win/icue/discord) maxed out, but still I people can barely make out what I'm saying over Discord. Even recordings on the Windows Voice Recorder are really low on volume. No amount of adjusting really solves the problem, neither from the software or the actual mic. Is there anything that can be done, other than try to get my money back? Do you happen to have any other sound management software installed? i.e: Realtek Audio Manager? If so, try uninstall it and see if it makes a difference. Another thing you can try is to do a firmware flash on the headset via iCUE. (Setting > Select the device > Update) Link to comment Share on other sites More sharing options...
Spudmeister Posted October 6, 2018 Author Share Posted October 6, 2018 Do you happen to have any other sound management software installed? i.e: Realtek Audio Manager? If so, try uninstall it and see if it makes a difference. Another thing you can try is to do a firmware flash on the headset via iCUE. (Setting > Select the device > Update) No additional sound managers installed. Also, firmware flash doesn't change anything. If I record the misc, the sound quality of is pretty ok (for a cheap headset), but it's just really really quiet, so I'm willing to guess there might not be anything physically wrong with the mic, just the gain gets cut to minus one billion decibels... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted October 8, 2018 Corsair Employee Share Posted October 8, 2018 Interesting. Can you see if the headset has the same microphone levels on another computer as well? Curious to see if something may be interfering with the headset's microphone levels. Link to comment Share on other sites More sharing options...
Spudmeister Posted October 9, 2018 Author Share Posted October 9, 2018 I found a solution, from a another thread. It's a program called Equilizer APO, and I used it to set the preamp gain to +17dB, I think it was at -6dB. It has to be something in Windows that set the gain to -6dB, as this is a brand spanking new computer, with no additional sound managers or anything like that. Maybe you can add a line of code to the HS70 drivers that automatically sets the gain to at least a positive setting? 1 Link to comment Share on other sites More sharing options...
pimpingootch Posted October 10, 2018 Share Posted October 10, 2018 I'm having the same issues with my HS70 headset. The sound is super low and my friends commented from Day 1 since i have had this headset. There are no options under sounds to increase levels or to microphone boost. Windows, Discord and iCUE levels are all at max. We are left to increase the mic boost with 3rd party software which shouldnt be the case. Why is there no microphone boost within the iCUE software or ways to control the dB levels to adjust. THis sucks. Link to comment Share on other sites More sharing options...
dmoticon Posted January 1, 2019 Share Posted January 1, 2019 I'm also having issues with my HS70 mic being so quiet it's worthless. I don't have any third party sound management installed. Running Windows 10. Corsair, I think enough people are having this issue that you should start taking it more seriously. We shouldn't have to download a third party program to fix this... Link to comment Share on other sites More sharing options...
Topah Posted January 13, 2019 Share Posted January 13, 2019 Having the same issue here also. Not good for Corsair brand. Had their products past 15 years because easy of use and reliability. First time asking for help. My future with them depends now on the support. I updated the firmware first and then the whole headset died. Did the reset (5 seconds dongle with a pin) and now got the headset working but the microphone is still useless. Brand new from the shop. Please fix these issues as soon as possible Corsair. I tried in 4 computers so far. Should not waste valuable time with simple thing like this. Windows 7 and Windows 10 same issue. Link to comment Share on other sites More sharing options...
crack_monkey Posted January 13, 2019 Share Posted January 13, 2019 Nothing new on that no comment from Corsair? Link to comment Share on other sites More sharing options...
Outofblues Posted March 2, 2019 Share Posted March 2, 2019 Having the same issue here. Worse is that I can't get the Equalizer APO software to install to my HS60 headset/Mic. Anyone have any other suggestions besides APO? Link to comment Share on other sites More sharing options...
Ajarn Spencer Posted September 9, 2019 Share Posted September 9, 2019 i Just bought a pair and im seinding it back to JIB Thailand tomorrow as volume on highest level is quieter than a mouse letting of gas. Worst headphones i ever had, and so quiet even a rabbit couldnt hear anything with them on Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted September 9, 2019 Corsair Employee Share Posted September 9, 2019 You also need to make sure you have the volumes appropriately set in the Windows Sound Mixer Link to comment Share on other sites More sharing options...
DaaaveyG Posted April 27, 2020 Share Posted April 27, 2020 You also need to make sure you have the volumes appropriately set in the Windows Sound Mixer Are we able to get a response with regards to having the iCUE software control the dB levels? Link to comment Share on other sites More sharing options...
leonel Posted April 30, 2020 Share Posted April 30, 2020 I have the same problem with my HS70, but on PS4 PRO, the volume is at maximum in the configuration option Link to comment Share on other sites More sharing options...
Gimli Posted August 21, 2020 Share Posted August 21, 2020 I found a solution, from a another thread. It's a program called Equilizer APO, and I used it to set the preamp gain to +17dB, I think it was at -6dB. Thank you for posting that, this is the only way I was able to fix this issue. If some open-source project can do it this simply it's a wonder how Corsair can't. :headbang: Link to comment Share on other sites More sharing options...
albertors Posted October 23, 2020 Share Posted October 23, 2020 (edited) In my latest scoring work for video games I've used Corsair headsets as one of the references for knowing how my music will translate. I've also used them for gaming, of course ;) and some of my fellow gamers colleagues+friends told me the headset was quiet.. so I ventured in fixing it. While EqualizerAPO is a great choice (as it can do a lot more than just raising the mic volume), I found a way to fix this that requires no additional software. Also, in my experience EqualizerAPO disables the Corsair driver so it will not make the "Virtual Surround" or "Re-positioning" features work. I thought I would post it as it could be useful to someone. I've used this method with both my HS60 and 70 and it worked. I would imagine it works on the 50 as well and it's worth trying with any headset that is having mic volume issues. 1. Go to Control Panel > Sound 2. In the Recording tab, double click on your headset mic, a new pane will open. In that pane you can go to the 'Custom' tab to enable AGC (Automatic Gain Compensation). If you are monitoring your mic input, you'll immediately notice the bump in volume. At this point, the mic slider actually makes sense: I like to keep it close to 75. Bear in mind that lowering the volume from the vertical slider in the iCUE app equals to moving the horizontal volume slider in the 'Levels' tab of the Sound Control Panel Properties. If you click the vertical iCue slider and use Up/Down arrow, you'll go by increments on "1". Edited October 23, 2020 by albertors Link to comment Share on other sites More sharing options...
BoneHeadEH Posted November 22, 2020 Share Posted November 22, 2020 This would be awesome if everyone had this option. Unfortunately, I do not, and I am sure there will be others as well. Link to comment Share on other sites More sharing options...
Vangaard Posted December 11, 2020 Share Posted December 11, 2020 I bought a HS70 end of 2019, at first all was ok.... at first only. Since the first quarter 2020 an issue with the mic volume happened, people can hardly hear me (on discord, teams etc..). I checked everything, uninstalled and reinstalled the drivers etc... tried to change every parameter ... tried to find solutions on the web ... But nothing is ok !! Nothing. Regarding the price of this device i am very very very disappointed and i would say to everybody to avoid buying such a headset. In the past i had an other headset from another brand which lasted many many years with no problem .... Link to comment Share on other sites More sharing options...
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