anto543 Posted March 5, 2013 Share Posted March 5, 2013 I've had the headphones for little over two months, when I first purchased them the right earcup (the broken side) sounded like it had something loose inside it (I actually made a forum post about this which is still available to view). It eventually stopped making the noise and I disregarded it. Earlier today I put them on and I heard a little snap, and I thought it was just the headphones adjusting, but it was actually the pivot point on the right earcup which had gave way. I will provide some pictures if you would like to view them, excuse the quality. It is just to give you a general idea. http://i.imgur.com/a8Jfurwh.jpg http://i.imgur.com/hMUiMc4h.jpg As you can see, the fracture is slightly above the earcup, it has just literally came to pieces, the earcup is now dangling from the headphones. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 5, 2013 Corsair Employee Share Posted March 5, 2013 Put in a RMA request with the link to the left and let me know your case number. I'll approve it for you and get it exchanged. Link to comment Share on other sites More sharing options...
anto543 Posted March 5, 2013 Author Share Posted March 5, 2013 Put in a RMA request with the link to the left and let me know your case number. I'll approve it for you and get it exchanged. Case #5701634 Cheers for the speedy reply and the replacement, much appreciated. I do really enjoy the product and it's nice to see you looking after your customers so well. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 5, 2013 Corsair Employee Share Posted March 5, 2013 Your RMA has been approved Anto. Go ahead and fill out the rest of it in the email I sent you and you'll automatically get the instructions after to proceed with the exchange. Link to comment Share on other sites More sharing options...
anto543 Posted March 6, 2013 Author Share Posted March 6, 2013 Your RMA has been approved Anto. Go ahead and fill out the rest of it in the email I sent you and you'll automatically get the instructions after to proceed with the exchange. Thank you so much for your help, much appreciated. Link to comment Share on other sites More sharing options...
drats Posted March 17, 2013 Share Posted March 17, 2013 I have the exact same issue. RAM GUY, if you are agreeable to help me out in the same fashion, I'll be most appreciative. Case #5749776 Thanks so much! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted March 17, 2013 Administrators Share Posted March 17, 2013 I have the exact same issue. RAM GUY, if you are agreeable to help me out in the same fashion, I'll be most appreciative. Case #5749776 Thanks so much!If you've already created a case you don't need to post on the forum. I've responded to your case. Link to comment Share on other sites More sharing options...
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