Xetoxyc Posted January 28, 2020 Share Posted January 28, 2020 as the topic says... i receivce crackling sound after ~15 min of gaming, no matter which game. No matter which usb port, no matter which firmware version (i tried some). Also the volume is chaning up and down randomly. Is there any fix for this ? Current iCUE Version:3.23.58 Current Dongle Verion: 0.16.80 Current HS Version: 0.17.149 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted February 5, 2020 Corsair Employee Share Posted February 5, 2020 Please go to https://help.corsair.com and create a support ticket regarding your issue and then DM me your ticket number and I will forward it to an individual who will be able to assist you regarding your problems. Link to comment Share on other sites More sharing options...
yuppicide Posted February 7, 2020 Share Posted February 7, 2020 You never even said what product you have. as the topic says... i receivce crackling sound after ~15 min of gaming, no matter which game. No matter which usb port, no matter which firmware version (i tried some). Also the volume is chaning up and down randomly. Is there any fix for this ? Current iCUE Version:3.23.58 Current Dongle Verion: 0.16.80 Current HS Version: 0.17.149 Link to comment Share on other sites More sharing options...
donamelas Posted February 16, 2020 Share Posted February 16, 2020 i have this same problems with almost same versions on my Corsair Virtuoso RGB, really planning on returning it. This happens when I play overwatch and sometimes the whole sound goes off. Only way this doesn't happen is when I use Windows Spatial. Current iCUE Version:3.23.58 Current Dongle Verion: 0.16.80 Current HS Version: 0.17.149 Link to comment Share on other sites More sharing options...
Artabak Posted February 19, 2020 Share Posted February 19, 2020 i have this same problems with almost same versions on my Corsair Virtuoso RGB, really planning on returning it. This happens when I play overwatch and sometimes the whole sound goes off. Only way this doesn't happen is when I use Windows Spatial. Current iCUE Version:3.23.58 Current Dongle Verion: 0.16.80 Current HS Version: 0.17.149 I too have the same issue. My headset on MANY games will just not focus sound worth crap. Sounds lowers up and down on its own. It will crackle with some games. Some games it will do both. Very unpleasant to deal with. I have tried uninstalling all drivers and reinstalling them. I have tried uninstalling iCUE and reinstalling it. I have updated all the firmware, as well as done firmware resets. The headphones do work better with iCUE turned off but here is the deal with that. I have corsair everything. Mouse wont work right without it, keyboard wont work right with out it, etc. Really annoying and about to go put all my eggs in a different basket or two. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted February 19, 2020 Corsair Employee Share Posted February 19, 2020 We just released a new version of iCUE that has some enhancements to the audio section. Try installing the latest which is 3.25.60 and see if it resolves the issue. https://www.corsair.com/us/en/downloads Link to comment Share on other sites More sharing options...
Artabak Posted February 20, 2020 Share Posted February 20, 2020 We just released a new version of iCUE that has some enhancements to the audio section. Try installing the latest which is 3.25.60 and see if it resolves the issue. https://www.corsair.com/us/en/downloads Yes I did update my software prior to this post. 3.25.60 is the current version I am using. I did find a work around by using Dolby Atmos for headphones. Using Dolby disables the audio control that iCUE has over the headset and the headset works perfect and sounds amazing!! So it seems to be something with the iCUE software. Using Dolby allows me to still keep iCUE on for my other devices as well and dose not conflict, so at least that part of iCUE works. All in all $15 for Dolby Atmos, worth every penny. Just unfortunate I had to get another software for my $200 headset. Link to comment Share on other sites More sharing options...
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