aNuclearPigeon Posted December 18, 2012 Share Posted December 18, 2012 Hi So I bought a H100i and installed into my rig yesterday. At first it was performing well (At least I thought so since the fans were running fine) I decide to install the CorsairLink 2 software to give myself more control over the fanspeeds. However, in order for CorsairLink 2 to work with the H100i I have to connect the cooler to the motherboard via USB and update the firmware. Problem arises here. Once I update the firmware the fans immediately accelerate. I check the list of devices to see if the Corsair H100i and the Corsair Hydro USB listed; it isn't there. I attempt to re-apply the firmware but this time the firmware update dialog box comes up with a message saying "Status: H80i/H100i not connected!" Now I've checked the USB and it's making contact with the motherboard. I've made sure there is power going to the cooler (fans are running from it via given splitters). I've come to the conclusion that this is most likely a software issue and I'm wondering if there is any solutions for it at the moment? For a temporary solution I can plug the stock fans onto my case directly so that I can control each fan seperately reducing the noise created. Link to comment Share on other sites More sharing options...
Toasted Posted December 19, 2012 Share Posted December 19, 2012 Are you using LINK 2.2.0? Have you tried reinstalling the software? Link to comment Share on other sites More sharing options...
aNuclearPigeon Posted December 19, 2012 Author Share Posted December 19, 2012 Are you using LINK 2.2.0? Have you tried reinstalling the software? Yep I've tried that. I'm going to check on the power cables again. Edit: To no avail. I just decided to plug them onto my cases fan connectors. Slowed the speeds right down. Link to comment Share on other sites More sharing options...
Toasted Posted December 19, 2012 Share Posted December 19, 2012 Look in Device Manager, do you see any entries listed as "Unknown Device"? Disconnect any non-used USB devices and see if it helps. Latest BIOS and chipset drivers? Have you tried a various USB headers on the motherboard? Link to comment Share on other sites More sharing options...
aNuclearPigeon Posted December 19, 2012 Author Share Posted December 19, 2012 Look in Device Manager, do you see any entries listed as "Unknown Device"? Disconnect any non-used USB devices and see if it helps. Latest BIOS and chipset drivers? Have you tried a various USB headers on the motherboard? I'll update the BIOS later since it just makes the motherboard compatible with Windows 8. Yep, I've tried all avaliable headers on the motherboard. I've deleted an Unknown Device under Other devices. Any other tricks you got? Link to comment Share on other sites More sharing options...
Toasted Posted December 19, 2012 Share Posted December 19, 2012 Is the H100i detected after you uninstalled that unknown device? Link to comment Share on other sites More sharing options...
aNuclearPigeon Posted December 20, 2012 Author Share Posted December 20, 2012 Is the H100i detected after you uninstalled that unknown device? Just tried updating the firmware again and it still says the H100i is not detected. I'll change USB pins again in the morning. Link to comment Share on other sites More sharing options...
carpenj Posted December 20, 2012 Share Posted December 20, 2012 I just saw this. Having the exact same problem with my H80i...great. Let me know if you find a solution. Link to comment Share on other sites More sharing options...
MacNB Posted December 20, 2012 Share Posted December 20, 2012 Try this: Exit Link s/w.Press ALt-Ctl-Del and select Task Manager.Once Task Manager is up an running, click the Services tab.On that screen in the bottom right corner you will see a Services button.Press the Services button and and new windows pops up.scroll down until you find Sierra2Service.Right click on Sierra2Service and select either Start or RestartThen run the Link s/w and that should detect the H100i again. I had to do that a couple of times. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 20, 2012 Corsair Employee Share Posted December 20, 2012 FYI We will have a new version of Corsair Link Software that will address this issue soon. Probably after the first of the year. Can give an ETA yet as it is has not cleared internal Beta testing yet, once it has then we will release it in Beta to a few users here and see how it goes. Link to comment Share on other sites More sharing options...
carpenj Posted December 21, 2012 Share Posted December 21, 2012 FYI We will have a new version of Corsair Link Software that will address this issue soon. Probably after the first of the year. Can give an ETA yet as it is has not cleared internal Beta testing yet, once it has then we will release it in Beta to a few users here and see how it goes. Well in the mean time, this sucks, since neither of the suggestions I got here worked (and Corsair support hasn't returned my email yet). Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 21, 2012 Corsair Employee Share Posted December 21, 2012 In the mean time we have updated the thread about doing the update! New firmware is available for both the H100i and H80i products that address two issues that have been reported by some users. 1.) Fan noise - By adjusting the PWM frequency used to control the fan speed the fan vibration at lower speeds will no longer cause excessive noise that some users have experienced. 2.) Digital Link Connection - Full functionality of the H100i and H80i through software using the Digital Link connection to a Commander unit. Those with Corsair Link Cooling/Cooling and Lighting kits can plug the I series units directly into the Commander. New Corsair Link Dashboard software (Version 2.2.0) is also available that accompanies the firmware updates for these products. But please uninstall any installed version and reboot and then install version 2.1.1 prior to updating the firmware on the H80i and H100i units so that you will have full functionality of the units after the flash. and after you uninstall version 2.1.1 and reboot and then install Version 2.2.0. Corsair Link Dashboard software version 2.1.1 can be downloaded here. Corsair Link Dashboard software version 2.2.0 can be downloaded here. H100i firmware version 1.0.4 can be downloaded here. Unzip before flashing. (Please use Software Version 2.1.1 to do the firmware update see note bellow) H80i firmware version 1.0.4 can be downloaded here. Unzip before flashing. NOTE: Please do not do this firmware if you are not having an issue... Please note that in order to the Firmware update you will need to uninstall the current version and reboot and install [url="Corsair Link Dashboard software version 2.2.0 can be downloaded here."]Version 2.1.1.[/url] to do the Firmware update. Please make sure to uninstall the older Corsair Link software then reboot the system before installing version 2.2.0 Link to comment Share on other sites More sharing options...
YannickB Posted December 23, 2012 Share Posted December 23, 2012 Does someone knows what to do when you cant update the firmware? The program blocks in version 2.1.1 and closes the program. In version 2.2 the program says: Status H80i/H100i not connected!. I'd worked fine before I try to update the firmware... I have a H100i installed. Link to comment Share on other sites More sharing options...
carpenj Posted December 26, 2012 Share Posted December 26, 2012 Just an update for me here. I went to version 2.1.1 and this is now what I have in the devices menu (nothing instead of everything but the H80i). Suggestions? http://i92.photobucket.com/albums/l13/aaron_c_2006/Untitled-3_zps695ff275.png Link to comment Share on other sites More sharing options...
Toasted Posted December 27, 2012 Share Posted December 27, 2012 Install LINK 2.1.7 and see if the H80i is detected as that is the first version to support the H80i/H100i. Link to comment Share on other sites More sharing options...
marcus1987 Posted December 30, 2012 Share Posted December 30, 2012 i done all of this and nothing changed i stilkl did not get my led back or anything what is going on with this Link to comment Share on other sites More sharing options...
marcus1987 Posted December 30, 2012 Share Posted December 30, 2012 ok so i got it to update but i am still notgeting a light on the corsair logo please help what is next Link to comment Share on other sites More sharing options...
Toasted Posted December 30, 2012 Share Posted December 30, 2012 Does the logo lit up when the computer starts up? Is the your device detected in the dashboard? Link to comment Share on other sites More sharing options...
marcus1987 Posted December 30, 2012 Share Posted December 30, 2012 hi no it does not light up when i start the pc up and it is all connected i think in system its showing the white led that i want but it does not light up still Link to comment Share on other sites More sharing options...
Toasted Posted December 31, 2012 Share Posted December 31, 2012 Try a different colour and see if it lights up. Link to comment Share on other sites More sharing options...
marcus1987 Posted December 31, 2012 Share Posted December 31, 2012 Try a different color and see if it lights up. i have tryed all colors and also it is like my h100i is not showing as it is now coming up there is no cpu fan connected Link to comment Share on other sites More sharing options...
RickyTick Posted December 31, 2012 Share Posted December 31, 2012 In the mean time we have updated the thread about doing the update! Are you saying that in order to install the H80i Firmware Update 1.0.4, that I must first uninstall Link 2.2.0 and then install 2.1.1? Link to comment Share on other sites More sharing options...
Toasted Posted January 1, 2013 Share Posted January 1, 2013 @marcus1987 The unit is probably faulty. Contact your seller and ask if they can replace it for you. If not, request an RMA to replace it. Link to comment Share on other sites More sharing options...
hammertime69 Posted January 3, 2013 Share Posted January 3, 2013 FYI We will have a new version of Corsair Link Software that will address this issue soon. Probably after the first of the year. Can give an ETA yet as it is has not cleared internal Beta testing yet, once it has then we will release it in Beta to a few users here and see how it goes. so i just installed my new h100i tonight and updated firmware to try and fix fan issue and now its not working tried all the fixes on the forms nothing the pump is working and i have my fans hooked up to a fan controller so there not at 100% will this beta be fixing these bricked h100i's or should i pay to have it RMA Link to comment Share on other sites More sharing options...
Toasted Posted January 3, 2013 Share Posted January 3, 2013 Contact your seller and ask if they can replace the H100i for you. If not, request an RMA to replace it. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.