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Old 11-06-2013, 08:13 PM
NathanialS NathanialS is offline
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Default K95/M95 - RMA Question.

Hello there. About a month and a half ago, I purchased both an M95, and a K95, on newegg. Quite recently, I've had some issues with both of them, and have filed RMA's.

Now, I've never filed an RMA before, so I was wondering if anyone could help me with a few of my questions (I've tried using google, have had limited success)

1. It's obvious why I'm filing to get an RMA for my K95, an LED on it has died, but is it right for me to file one for my M95? The issue with my M95 is that the scroll wheel screeches when I scroll it, and shakes the entire mouse. Is this a legitimate issues I can RMA for?

2. As embaressing as it is to admit, I'm quite low on the income level. What do RMA's cost me, if anything? I'm afraid that if it's exceedingly expensive (Which isn't even all that high, considering my income) I may not be able to RMA the items without assistance. IF Rma's cost me, is there an alternative I can seek to alleviate the costs?

That's about it I suppose!

-Edit-

I'll post my K95 ticket here, if it can be of any help. I cannot post the M95 Ticket, as I have yet to file it as I'm unsure if my RMA reason is legitimate enough to do so without a second opinion.

K95 RMA Ticket # - 6231222

Last edited by NathanialS; 11-06-2013 at 08:17 PM.
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  #2  
Old 11-07-2013, 01:25 AM
NathanialS NathanialS is offline
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Okay, so the RMA has been approved, but they want me to pay to ship it there - I really don't see myself in the foreseeable future being able to afford this. Is there any work around for me?
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Old 11-07-2013, 03:24 AM
Toasted Toasted is offline
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Contact customer service and ask if they can assist with the shipping costs.

You can call them using Skype by calling their toll-free number.
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  #4  
Old 11-08-2013, 05:27 PM
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RAM GUY RAM GUY is offline
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Hello Nathanials,

A prepaid label has been requested. It will take 2-3 business days for it to arrive in your email. Please let me know if you have any more questions.
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Support accounts and tickets can be created at https://support.corsair.com.
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