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SinCitiSaint 06-11-2018 04:45 PM

HS70 Charging Issues
So i ordered HS70 direct from corsair last week, and I've noticed some funky stuff. the website claims they last up to 16 hours. Last nigh I got about 7 or 8 hours total time played. I charged my headset but the max it would charge to was 93%. So i figured i'd leave it plugged it and go to sleep. When I woke up this morning I immediately booted up the PC, took my headphones off the charge (which was still green on the LED) turned it on and checked my battery. It was sitting at 80%. What gives here? do they stop charging if left connected? All of my firmware and stuff is updated.

Corsair Mint 06-13-2018 12:36 PM

Hi SinCitiSaint, it shouldn't stop charging if left connected, it should keep it fully charged for you. The battery life expectancy can depend on multiples factors, such as volume level and how often you have something actively playing. But if the battery level dropped while connected, we'd recommend getting a replacement just in case.

If you bought from our website directly, you can actually contact webstore directly for help with the replacement.

Ptl775 06-29-2018 03:31 PM

I am also having the same issue. When I plugged it in and left it charging overnight, next day they green indicator light would be on which would mean that the headset is charged however the battery level was at 70%. I would try again and it would show the green light but will be 83% charged. I thought it was an issue with the headset so I returned and exchanged for same headset, hs70 se. The problem is still happening with the exchanged unit.

I have updated to latest firmware.

Any help would be appreciated.

bolle_187 07-13-2018 06:01 AM

Same problem here. I ordened the headset yesterday.
I installed iceu software + firmware updates for the headset.
Plugged it in for charging and it only charge to 90%.

LUcKy_Astronaut 07-19-2018 02:21 AM

Yup I'm having the same issue. It only charges up to 92% and nothing further.

b1ackcat 07-19-2018 12:14 PM

90% is fine...
I only get something between 72% and 80% after a full charge overnight...
I hope this is only a visualisation bug in the icue software and will be fixed with the next update?!

SuperFastYo 08-08-2018 10:44 AM

Bumping this. I made a thread of the same thing not realizing this one existed. Has anyone heard from corsair support on this issue?

Xauro 08-12-2018 04:17 AM

Bump. Same problem. Tryed drain battery to 0%(let it die) and then charge it over the night but it wont charge to 100%. Tryed re-flash it few times aswell. Feels bad man.

Corsair Mint 08-14-2018 05:57 PM

Definitely put in tickets with our support, they'll want to hear about headsets that are having trouble charging fully.

Egibaer 08-15-2018 03:59 PM

I also let it charge for over 12 hours and i put them on opened the software and it is showing me 54% ?! Thats not even good enough...

blastclaw 08-16-2018 09:13 AM

Has anyone found a fix? Is it just the corsair icue causing problems or is it a hardware issue? Because mine wont go past 94%

hungs 08-20-2018 02:10 AM

Same issue here stuck at 85% everything updated

ianmiles 09-15-2018 11:27 AM

New headset doesn't charge.
I bought a new Corsair Void Pro RGB Wireless headset and charged it before initial use as instructed. After 24 hours the battery only reached 42% and the red indicator light never turned green. I am returning the unit for a refund.

bolle_187 09-17-2018 09:18 AM

Has Corsair any solution for this problem of charging the headset ?
The headset never charging to 100% ?
Cheap or bad battery in the headset or software is not working ?

jedediahpelland 09-22-2018 05:28 PM

Having the same problem on HS70, mine only goes up to 80%

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