Corsair Raven
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Posts posted by Corsair Raven
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13 hours ago, Erik272 said:
So...i try to be short there is anybody have issues like i had today? Last night left the computer turn off today turn ON and few fans start to smoke for one corner...right now i had to remove a 9 fans all burn from who know what... so the hub explode yes explode its not a joke when i start the computer...i unplug the psu and run out with the computer and let the smoke go away i dont joke...i hope im the 1 of 1.000.000 costumer with who happen this because if i dont look right on the case can be fire??? So. I return the product...and Yes i already reorder because i like corsair but please guys investigate what did this...another think few days ago i had the pump make sharp cracking noise felt like the litle turbine broke and some parts ??? and i can tell all my aio run 10°c hotter under load. I hope this was the one deffect unit and never happen again🙏im glad the fans come from amazon and they accept my returns for the 9 fans...i dont want make anybody afraid to use thid product i just let you guys know this can happen to. Be safe!
Hey there! I am sorry to see this happen with your link cable. Can you please create a ticket on our support portal and provide me with the ticket number so we can look into this as soon as possible?
EDIT: You can make the ticket here: https://help.corsair.com/hc/en-us/requests/new
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If you are having issues with iCUE Link devices Blinking red, please create a ticket with our support team here: https://help.corsair.com/hc/en-us/requests/new .
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Hey everyone! Thanks for being patient with us while we investigated this issue. We just published an article with instructions on a fix: https://help.corsair.com/hc/en-us/articles/14066443517709
I did also test this on my own unit and wireless functionality and multipoint functionality have been restored.
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On 1/22/2023 at 10:25 PM, rafa2500 said:
Eu estava utilizando normalmente e as teclas de controlar a intensidade de iluminação, tecla de bloqueio e as teclas de volumes e mudo ficaram sem funcionar depois que atualizei para o firmware 3.0.8
Hey there, sorry to hear that you are encountering an issue with your board. For this issue, I would try force updating the firmware. Maybe even a few times in succession.
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Did you make sure to run the fan setup Wizard?
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Have you already tried reseating the USB cable for the AIO?
When reinstalling iCUE, did you ever attempt the clean install? : https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-
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I suggested the commands as they can help when ever there is a corrupted or missing system file. Here in the faulting module it shows that something within windows I causing the error.
"Faulting module path: C:\WINDOWS\System32\ucrtbase.dll"
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I was wondering if there was a mismatch like version 1 firmware vs the other device having a version 5 firmware.. but that does not seem to be the case.
Go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.
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As of right now, it's not currently supported. With every update of iCUE we release patch notes, when the cards are supported I expect that would be mentioned in the software enhancements/updates section.
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Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.
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17 hours ago, AJLedbetter123 said:
Hello,
For some reason this seems to occur once a day at random stages.
It may occur if the PC has awoke from a small sleep or randomly while gaming or browsing
I have performed a new install of the software as per the instructions but this hasn't helped.
After installing update to v.4.31.168 a while back it seems to have appeared as I can't remember it happening before.
Any help would greatly appreciated
---------------------------------------Event Viewer-----------------------------------
Faulting application name: iCUE.exe, version: 4.31.168.0, time stamp: 0x637256b4
Faulting module name: ucrtbase.dll, version: 10.0.22621.608, time stamp: 0xf5fc15a3
Exception code: 0xc0000409
Fault offset: 0x000000000007f61e
Faulting process ID: 0x0x4F70
Faulting application start time: 0x0x1D9251CE4CDC0D2
Faulting application path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: 0e04a345-8b85-49d5-b1a1-24824ba8b692
Faulting package full name:
Faulting package-relative application ID:-Fault bucket 2143135499261533512, type 5
Photo of version for reference also.
Looking at the faulting module path, it looks like something within windows is causing the crash. I would launch Command Prompt as Administrator by searching for "Command Prompt" in the windows search tab and right clicking and running as administrator.
I would then run the following commands:
"Chkdsk /f /r" This will look for errors on the drive and correct them if the errors are on the drive(s) in the system.
"DISM.exe /Online /Cleanup-image /Restorehealth" This will repair the Windows image if there are errors in the Windows files.
"sfc /scannow" This will also scan and replace damaged files within the Windows install.Please remember to type these commands in without the quotations in the command prompt.
If that does not help, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.
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Do you have any fans connected in ports 1-3 on the lighting node core? If so, are the the same series of fans?
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If the faulting module points to iCUE, it might be worth repairing and clean installing iCUE. If you continue to have issues after that, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.
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What is the current firmware version on your Dark Core and Receiver for the mouse?
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Make sure to setup your lighting in both "Lighting Effects" and "Hardware Lighting".
Hardware lighting is for when iCUE is either not running or installed, whereas Lighting effects requires iCUE to be running in order for those effects to take place. That's why they are two separate settings in iCUE that seem to have very similar functions.
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There might be an entry in event viewer regarding the crash that can point you in direction of the issue. If you can provide a screenshot of the event viewer details for the exact crash it might help.
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19 hours ago, kieran03007 said:
My mistake, we hadn’t tried moving the 20pin and now it’s working, thanks a lot
You are welcome!
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No worries, please be patient with our agents as we try to work through this significantly busier season. They are doing everything that they can.
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15 minutes ago, kieran03007 said:
I’ve also just built my pc,
ryzen 7 5800x
3060Ti
asus B550-A
16GB Corsair vengeance @3600mhz
1 TB Samsung 980pro
500Gb Western Digital Sn850 (boot drive)
Corsair H150i Elite LCD
im getting a red display error on the LCD and intermittent red flashing on all the fans and the iCue is showing that it’s a pump error, anyone know what it could be?
Have you already tried reseating the LCD module and the Commander Core 20-pin to see if that changes anything?
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1 hour ago, dustydevil45 said:
iv had no response in weeks
Hey there, sorry to hear that. I am going to have someone take a look and follow-up with you. Keep in mind that this season is very busy for our support team.
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5 minutes ago, Superino said:
can you do something for rma #2005764836 and the Ax1600i power supply, i'm out of it, i don't want to buy another power supply
I will see if the agent assigned to your ticket has a chance to take a look. Please keep in mind that this season is known to be very busy. Keep an eye on your ticket for any further updates.
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On 12/13/2022 at 2:37 AM, klausbn said:
Just got it working and then Corsair made an other update and now its ******** again
Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.
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Hey there! It looks like this was recently brought up with an agent. They should be replying soon. Keep an eye on the ticket(s) for further updates
ICUE fan curve is not working anymore after the last update
in iCUE Software Troubleshooting
Posted
Hello all, this issue has been reported and is currently being investigated. Once I have an update I will be sure to share!
In the meantime, feel free to bring any tickets or ticket numbers to me.