[Corsair VOID RGB ELITE Wireless won't charge or turn on]

1 hour ago, GrumpyPantsVOID said:

My headset today decided just not to charge or turn on. It was still plugged in but wasn't charging. It was only plugged in for about 2 days instead of the usual 8 hours I plug it in for the night. This is unusual because it has never happened before. I do not know exactly how long I have had this headset; I believe I've had it for about a year. Is it completely dead and I need to get a replacement, or is it in bootloader mode?

Hello there! I am sorry to hear that you are having some trouble with your headset. It sounds like it might be in bootloader mode. Try this:

1. Open iCUE.
2. Hold down the Mute button on your headset while plugging the wireless dongle into your computer.
3. Make sure that the headset lights up; if it does not, repeat step 2 until it does.
4. Click SETTINGS in iCUE.
5. Select your headset.
6. Click Update to download the latest firmware.
7. If your headset is unpaired at this point, pair the headset.

[HS80 iluminación del dongle no enciende]

You're welcome!

[HS80 iluminación del dongle no enciende]

6 hours ago, Arie_87 said:

Buenas tengo un problema con la iluminación del dongle

 

al estar conectado el auricular de forma inalámbrica o por cable la iluminación del dongle se apaga, funciona solo cuando cierro el icue( se pone en blanco) y cuando esta iniciando la pc (parpadea en rojo). Una vez que inicia el icue automáticamente la luz se apaga.

 

esta actualizado a la ultima versión tanto el auricular como el dongle.

Probé emparejar de nuevo los auriculares, sin resultado

Cambie de puesto usb a conexión directa. Sin resultado

reinicie icue, sin resultado.

Hello there! This an issue that we are aware of, and it should be fixed in a future update. This should not affect the performance of the headset.

[HS70 Pro Wireless Serial Sticker Rubbed/Faded]

On 6/19/2022 at 12:42 PM, Laenas said:

So i was looking to replace my HS70 Pro Wireless due to battery issues and i went through all the steps and got to one where i needed to type in the serial number and i finally found it and its rubbed/smudged you cant read it 

 

I dont know exactly what to do.

Thanks 

Hey there! If you still have the box for your HS70 Pro Wireless headset, you should be able to find that information on the box where the barcode is located.

[Tuf gaming 3080 stopped working with icue]

15 hours ago, KashMoney925 said:

I have an asus motherboard with a tuf gaming 3080. I use icue to control my corsair ram, my h150i elite, and the tif gaming 3080 led. All of sudden the icue does not recognize the gpu. I have to use armory crate to control just the rgb on the gpu.  Everything is up to date. I already tried the repair option and it did not work. Any suggestions would be great. Thanks

As of right now, the lack iCUE GPU recognition with Nvidia's latest game ready driver installed is a known issue and would require a rollback to driver version 512.95

[iCue Stopped detecting GPU (Strix 3090) after latest Nvidia Geforce Driver Release 516.40]

On 6/15/2022 at 12:32 PM, Theos25 said:

I have 2 builds each with a Strix 3090. The latest version of the driver caused the GPU to STOP being detected in iCue. I tested on both machines. It is the GeForce Driver doing this. if anyone knows how I can manually re-enable GPU detection would be highly appreciated. I will roll back the driver for now. Figured I would post this as I confirmed it 100%. I left a post over on the geforce support forums as well.

As of right now, iCUE GPU detection on Nvidia's latest driver is a known issue and would require a rollback to driver version 512.95

[HS80: 2 issued - red mute LED on mic, and periodic audio drop outs]

On 3/29/2022 at 8:59 PM, OldManGamer said:

Hi all!

I'm hoping someone can suggest fixes to one or two of these problems.

1. Does anyone know how (besides electrical tape) to turn off the muted red mic LED? I can see red light reflected back at me in my glasses when the mic is up. 

2. Periodic audio drop outs. Every 10 seconds to 30 seconds (no specific interval) the audio will drop out of the headset for a second. I'm about 10 feet from the dongle - but nothing is blocking line of site.

 

Thanks!

 

 

Hey there! Currently there is a setting for our headset to disable the LED while it is active, but as far as I know there is no current option to just outright disable the LED entirely. For my Virtuoso SE, I select the product's tile in iCUE, select Device Settings, and it's a toggle called "Disable LED When Mic is Active".

As far as the headset's audio dropping out, where is the wireless receiver plug into? If it's connected to a USB hub or passthrough I would try directly plugging the receiver in to your PC to see if that helps.